Job Description
Position Overview:
The role of the Employee Experience Coordinator is to offer white glove customer service while also displaying a professional and enthusiastic personality. You will assist our employees, visitors and clientele via face-to-face interaction, email, and phone, providing prompt, courteous and customer-oriented services. You will make recommendations and offer suggestions, as well as fulfill employee and visitor requests to satisfy their needs. This position requires exemplary hospitality skills, and knowledge of the local area.
On a typical day you will host a virtual morning workshop on meditation, meet with local partners to discuss an upcoming onsite open house, welcome visiting VIPs to the building for a conference, securing reservations for their offsite lunch at the new local sushi restaurant and wind down the day researching information for a client about local photography exhibits.
Employee Experience Coordinator Job Responsibilities:
Respond to all employees' requests following and adhering to Circles standards of service, accommodating requests from the ordinary to the extraordinary.
Maintain a working knowledge of building amenities and services.
Develop, lead and maintain in-person and virtual events.
Provide new and returning employees with tours of facilities.
Other Duties as assigned
Source and coordinate relationships with local vendors to promote additional onsite services for employees such as, dry cleaning, auto detailing and massage therapy.
Responsible for maintaining and updating local content and partners on the consumer website as well as owning weekly and monthly communications to employees about campus and local events.
Delight employees by completing research for members requesting personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard to find items, and product comparisons.
Responsible for building and maintaining relationships with internal and external clients in a timely and professional manner.
Be accountable for all requests and inquiries that are coming in.
Promote meaningful relationships and brand loyalty through engaged and informed conversation with members in person as well as via phone and email.
Manage and prioritize multiple tasks daily.
Consistently provide best in class customer service in a fast paced, structured environment.
Requirements
The ideal candidate must possess the following attributes:
Strong verbal and written communication skills
Personable, highly engaging and empathetic
Knowledgeable, approachable and resourceful
Proactive, energetic and self-starter
Problem-solver, ability to prioritize, calm in pressure situations
Team player, collaborator and multi-tasker
Ability to meet/ exceed productivity and quality standards
Strong verbal and written English language skills
Excellent written and oral communication skills
Strong knowledge of your local community and events
Ability to adhere to schedule
Desire for continuous learning
Flexibility to adapt to changing tasks/priorities
Qualifications:
High school diploma or GED required
2 + years of operating within a customer service environment providing services to the highest standard.
Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills.
Demonstrated emotional intelligence, humility, cultural competence, feedback skills, and the ability to sustain trusted relationships with a wide array of people across all levels and functions within the organization.
Must have reliable transportation
Concierge experience preferred
Demonstrates strong technology skills including MS Office, internet and social media savvy and ability to learn new applications. Knowledge of Salesforce, a plus.
Benefits
Medical, dental, vision Insurance starting the first day of the month after hire
Long term and short term disability insurance pair for by Circles
401k with match
Life insurance paid for by Circles
Up to 15 days of PTO per year
Paid holidays
Access to discount programs
30 day paid sabbatical
