Job Description
About Genesis Orthopedics & Sports Medicine
At Genesis, our goal is simple: free our patients to be more active, more athletic, and to move freely in their bodies - accessible to everyone, not just the select few.
Thriving in the world requires mobility and freedom from pain, but our healthcare system often makes quality orthopedic care inaccessible to those who need it most - those on Medicaid, or Medicare, or who lack insurance. We won't be able to solve our present orthopedic challenges with a care delivery model designed in the past.
Our collective capacity for medical care is remarkable - and our current system is underestimating it. We need a new orthopedic model, one where we value human beings regardless of income or wealth. Where prices are ethical, not exploitative. Where recovery is expedited, and surgery is a last resort (not a first option for profit-seeking orthopedists).
Our practice is fortunate to have experience in this non-traditional way of thinking. After 17 years of a successful-but-conventional practice, four years ago we went back to the drawing board to ask ourselves what would need to change in order to serve everyone, not just the lucky few who could afford our services. We reinvented the care delivery model, trying different ideas until we discovered a blueprint for delivering the high-quality care our reputation was known for, while also making the prices more ethical and affordable. It took hundreds of hours of reading, conversations, and research to pull off, but we cracked the code.
In summary, if you're looking for a place with more autonomy, a strong mission and culture, and an opportunity to serve the underserved, we'd love to consider you for the team!
Who should apply
Our clinics are growing quickly in our Little Village, Oak Brook, and Oak Park offices, and needs an experienced and joyful Medical Receptionist who can take over the administrative duties involved with welcoming patients to our clinic, answering phones, booking appointments, collecting copays, and registering patients. We are looking for a professional who believes that patients should be treated as valuable, and who understands the value of compassionate service.
This job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service. There are several advancement opportunities for the successful applicant.
Responsibilities
Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself
Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
Process payments from patients for co-pays and uninsured visits
Schedule appointments for new and recurring patients based on Physician and PA/NP availability
Provide patients with support and guidance as needed
Skills
High school diploma/GED required (Associate degree preferred)
1+ year administration experience
Familiarity with Epic (a plus)
Ability to handle a fast-paced environment and prioritize tasks based on importance
Excellent communication and problem solving skills
Familiarity with Microsoft Office
Values
Passionate about ensuring healthcare is accessible to all people, regardless of age, gender, socioeconomic status, insurance type, or other barriers.
Compassion for those in need
Efficiency - Works quickly to ensure maximum work can be completed in minimum time
Precision - Even though speed is needed, ensures few mistakes are made, and when they are, go back to fix them
Requirements
Phone Screening (please schedule)
Languages
Fluency in English required
Spanish proficiency (preferred)
Example of Hours and Days (flexible)
Monday - Little Village
Tuesday - Oak Park
Wednesday - Oak Park
Thursday - Oak Brook
Friday - Oak Park
Job Type: Full-time
Schedule: Monday to Friday
Education: High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)
Healthcare: 1 year (Preferred)
Work Location: Multiple locations
Work Remotely: No
Benefits
Paid Time Off, 401K Plan, Healthcare
