Medical Receptionist/Front Desk

  • Genesis Orthopedics & Sports Medicine
  • Oak Park, Illinois
  • Jun 22, 2022
Full time Office and Administrative Support

Job Description

About Genesis Orthopedics & Sports Medicine

At Genesis, our goal is simple: free our patients to be more active, more athletic, and to move freely in their bodies - accessible to everyone, not just the select few.

Thriving in the world requires mobility and freedom from pain, but our healthcare system often makes quality orthopedic care inaccessible to those who need it most - those on Medicaid, or Medicare, or who lack insurance. We won't be able to solve our present orthopedic challenges with a care delivery model designed in the past.

Our collective capacity for medical care is remarkable - and our current system is underestimating it. We need a new orthopedic model, one where we value human beings regardless of income or wealth. Where prices are ethical, not exploitative. Where recovery is expedited, and surgery is a last resort (not a first option for profit-seeking orthopedists).

Our practice is fortunate to have experience in this non-traditional way of thinking. After 17 years of a successful-but-conventional practice, four years ago we went back to the drawing board to ask ourselves what would need to change in order to serve everyone, not just the lucky few who could afford our services. We reinvented the care delivery model, trying different ideas until we discovered a blueprint for delivering the high-quality care our reputation was known for, while also making the prices more ethical and affordable. It took hundreds of hours of reading, conversations, and research to pull off, but we cracked the code.

In summary, if you're looking for a place with more autonomy, a strong mission and culture, and an opportunity to serve the underserved, we'd love to consider you for the team!

Who should apply

Our clinics are growing quickly in our Little Village, Oak Brook, and Oak Park offices, and needs an experienced and joyful Medical Receptionist who can take over the administrative duties involved with welcoming patients to our clinic, answering phones, booking appointments, collecting copays, and registering patients. We are looking for a professional who believes that patients should be treated as valuable, and who understands the value of compassionate service.

This job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service. There are several advancement opportunities for the successful applicant.

Responsibilities

Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself

Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data

Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents

Process payments from patients for co-pays and uninsured visits

Schedule appointments for new and recurring patients based on Physician and PA/NP availability

Provide patients with support and guidance as needed

Skills

High school diploma/GED required (Associate degree preferred)

1+ year administration experience

Familiarity with Epic (a plus)

Ability to handle a fast-paced environment and prioritize tasks based on importance

Excellent communication and problem solving skills

Familiarity with Microsoft Office

Values

Passionate about ensuring healthcare is accessible to all people, regardless of age, gender, socioeconomic status, insurance type, or other barriers.

Compassion for those in need

Efficiency - Works quickly to ensure maximum work can be completed in minimum time

Precision - Even though speed is needed, ensures few mistakes are made, and when they are, go back to fix them

Requirements

Phone Screening (please schedule)

Languages

Fluency in English required

Spanish proficiency (preferred)

Example of Hours and Days (flexible)

Monday - Little Village

Tuesday - Oak Park

Wednesday - Oak Park

Thursday - Oak Brook

Friday - Oak Park

Job Type: Full-time

Schedule: Monday to Friday

Education: High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)

Computer Skills: 1 year (Preferred)

Healthcare: 1 year (Preferred)

Work Location: Multiple locations

Work Remotely: No

Benefits

Paid Time Off, 401K Plan, Healthcare