Director of Guest Services - Boutique Hotel near Ashville

  • Marvin Love and Associates
  • Charlotte, North Carolina
  • Jun 20, 2022
Full time Other

Job Description

Luxury Boutique Hotel is seeking a Assistant Director of Guest Services or a Front Desk Manager with strong guest relations background ready to take that next step in their career.

The company is seeking someone who understands what "Work Life Balance" means.

It may be one thing to have a busy week; it's another thing to never go home. Take care of yourself everyone.

Job Responsibilities

Develop relationships with owners, rental guests, group contacts, etc. to provide maximum, personalized guest service

Respond to guest comments verbally and in writing to ensure proper attention to follow-up of all inquiries

Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenue, and reducing costs

Support Resort philosophy toward employee development and morale and help institute programs to ensure the effectiveness and promotion of this philosophy within Guest Services.

Assist in hiring, developing, training, measuring, and monitoring operating procedures that relate to Guest Services and Property Management

Help to monitor and analyze the payroll and expenses for Guest Services to ensure maximum effectiveness while realizing full profit potential

Inspect and help maintain the property and all Beach rental products to ensure they meet or exceed the required standards

Resolve problems to ensure guest satisfaction

Essential Job Functions

Supporting and supervising Guest Services and Reservations employees

Must be able to stand for long periods of time. Must be able to escort guests to their homes. Must be able to climb stairs, bend and lift up to 20 pounds.

Timely response to any owner and guest inquiries

Further inter-departmental communication

Complete familiarity with Rental Management and Property Management programs and be able to discuss and onboard new owners

Preferred Skills

Previous front desk experience at AAA 5-Diamond property

Knowledge of Maestro and Springer-Miller PMS systems

Requirements

Job Requirements

Two-year associate's degreeWork-related experience at a supervisory or managerial level of at least 3 years.

Experience with Microsoft Excel, Word, Outlook, and other hospitality-related systems

Benefits

$70k, % bonus, 4-5k in Relocation and temporary housing for no more than 30 Days.

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Wellness Resources