Summer/Fall Lift Operator

  • Alterra Mountain Co
  • Jun 19, 2022
Full time Other

Job Description

COMPANY OVERVIEW

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks for our year round team members including:

* Discounted golf, mountain bike and fitness center memberships
* Free scenic gondola & lift access for you and your dependents
* Discounted child care and camps for dependents
* Retail and food and beverage discounts
* 401(k) with company match
* Company paid sick time
* Opportunity to pair summer & winter positions to create a year round role at Stratton
* Employee Housing available!

POSITION SUMMARY

The lift operator is responsible for orchestrating the safe, efficient and courteous loading and unloading of all guests while riding the ski lift with mountain bikes or as a foot passenger. This involves engaging with and providing a first-class mountain adventure for each and every guest, communicating clearly and making split second decisions to ensure safe operation of the ski lift and ticket validation. This position is a part-time position offered from end of May through mid-October. Scheduling availability must include weekends and holidays.

ESSENTIAL DUTIES

* Greet and welcome each guest
* Provide directions and information regarding lift operations, on-mountain events, trail updates, etc.
* Respond to all guest inquiries and complaints in a courteous and friendly manner.
* Follow all lift opening and closing procedures
* Necessary ramp maintenance and preparation
* Insure all safety signs, mats, and safety cones are in place.
* Insure all seat pads are clear and safe
* Ensure all guests have the proper access products for each lift.
* Keep lift shacks clean and neat, tools stored properly, trash emptied, and lift area well maintained
* Give verbal and non-verbal commands as needed to help guide guests as needed.
* Attend required team meetings
* Must be able to make split second decisions regarding stopping or slowing the lift to ensure guest safety
* Provide extra assistance to those guests requiring help.
* Ensure all safety practices are being followed by employees and guests.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

* At least 16 years of age
* Reliable transportation to/from work
* ATV/UTV experience is a plus
* Outgoing and friendly personality and the ability to engage with our guests
* Ability to work outside for long periods of time in inclement weather
* Must be able to lift 50 pounds on a regular basis
* Ability to independently solve problems and resolve customer complaints
* Conscientious and motivated to provide great customer service
* Strong team player with a safety-first mindset and outstanding communication skills

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position requires availability on weekends and holidays.

Mountain Environment:

* The primary physical environment in which this position works is out of doors with a high exposure level to cold,, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
* The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
* Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
* Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by lift equipment, and tools may require hearing protection to be worn.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer