Desktop Engineer

  • Ledgent Technology
  • Addison, Texas
  • Jun 17, 2022
Full time Other

Job Description

Client in north Dallas area is looking for a Desktop Engineer.

This is NOT a desktop support position.

This is a temp to hire role in the $50/hr range.

It is mostly on site.

Must have experience with creating images.

The Desktop Engineer is responsible for the architecture, implementation and maintenance of the organization's desktop and point of sale computing infrastructure environments including image creation, installation, upgrades, high level troubleshooting, patching, and software deployment.

Responsibilities range from evaluation, configuration, installation, and support for desktop and point of sale systems and upgrades. Provides Tier 3 support and consultation to IT users for all aspects of desktop-based LAN and WAN systems software and hardware. Configures, installs, monitors, and maintains systems for inventory, asset and license management, O/S image and driver deployment, software deployment and packaging, client encryption, and automation scripts


  • Develop Windows Base Images, crafting the operating system and GPO settings so that they integrate with all enterprise hardware and software and meet customer requirements.
  • Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities.
  • Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline.
  • Conduct Windows Readiness and Compatibility Assessment of hardware, software, and infrastructure environment.
  • Support application packaging, deployments, documentation, and release control in an Enterprise environment.
  • Write documentation, installation procedures, checklists, troubleshooting tips and topology diagrams.
  • Create and maintain custom task sequences and other custom code for image management.
  • Provide desktop management automation through scripting to deliver consistent and predictable services.
  • Work within the change management process to coordinate the release of new software packages.
  • Conduct QA testing of images before they are pushed to production.
  • Provide 3rd level support to the Help Desk and field support teams via the resolution of escalated application, operating system, deployment, and hardware issues.
  • Participate in multiple projects in a fast-paced environment.
  • Develop processes to increase efficiency and automate regular maintenance of support actions.
  • Deploy software for service packs or emergency security patches.
  • Trouble shooting network issues within the environment using networking fundamentals, concepts, practices, and procedures.
  • Document and track to resolution all customer support request/issues within ServiceNow ticketing system.
  • Effectively communicates complex information to a variety of technical and non-technical customers. Works with IT Management to develop and document accurate operating procedures.


  • Minimum of 4 years of related experience, including at least 3 years specializing in Windows desktop, and Microsoft technologies.
  • Minimum of 3 years of experience with OS imaging, maintenance, and deployment.
  • Experience with restaurant systems is desired, but not required.
  • Ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
  • Ability to research and recommend innovative, and where possible automated approaches for system administration tasks.
  • Ability to support other mobile devices like smartphones and tablets.
  • Ability to contribute to and maintain system standards.
  • Knowledge of Active Directory Domain management
  • Experience with Enterprise systems management applications with SCCM experience a plus
  • Strong experience with systems analysis and functional design.
  • Strong understanding and utilization of Windows scripting languages
  • Understanding of networking (LAN, WAN, VPN), DNS & DHCP, ADFS and PKI and protocols (TCP/IP).