Client Service Associate - J Matrik Wealth Elmsford, NY

  • Kestra Financial Independent Advisor
  • Elmsford, New York
  • Jun 17, 2022
Full time Other

Job Description

The Client Service Associate reports to the Financial Advisors and is critical to appropriately leveraging Advisors' time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.


Essential Duties and Responsibilities

Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation

Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards

Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance

Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available

Assist in preparation of consolidated performance reporting on a monthly/quarterly basis

Maintain CRM database; define and ensure adherence to appropriate client service models

Manage multiple and competing priorities daily in pursuit of business objectives

Other responsibilities as assigned by the Senior Client Service Associate

Supervisory Responsibilities: None

Knowledge, Skills, and /or Abilities

Advanced computer skills (Outlook, Word, Excel and Power Point) are essential

Excellent communication skills, both verbally and in writing

Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once

Ability to build relationships with clients and internal partners and influence others without direct control

Education and/or Experience

Bachelor's degree in a business-related field preferred

The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

Previous experience in the independent financial services culture preferred