Restaurant Manager, Columbia Icefield

  • Banff Jasper Collection by Pursuit
  • British Columbia, Canada
  • Jun 17, 2022
Full time

Job Description

What will be your daily pursuit?:

Leading our Food and Beverage team to provide our guests with top-tier hospitality and dining experiences to keep them energized for their adventures!

What perks can you expect?:

For the 2022 summer season at the Columbia Icefield, team members will enjoy;

Almost free housing and meals, as it's a taxable benefit
$500 referral bonus for each peer referred
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit's lodging offerings, and discounted food & beverage and retail experiences
A safe work environment with structured COVID procedures and vaccination policies
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world's most beautiful and iconic National Parks
What will you do in this job?:

Working with the F&B Outlets Manager our Restaurant Managers will bring the Chalet and Altitude experience to life by managing restaurant operations, driving financial success, and building great teams. They delight and uplift customers through a human connection. Their work goes beyond great food it's about the human connection and creating memories in our Iconic location. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices.

This is a multi-faceted position and can include any, or all, of the following:

Acts with integrity, honesty and knowledge that promotes the culture, values, and missions of Pursuit
Lead the Restaurant team, either Chalet or Altitude
Elevate guest perception through use of daily guest surveys and feedback.
Provide an experience that differentiates ourselves from our competitors
Train, coach, develop and retain team members
Lead the day-to-day operations focused on consistently delivering exceptional guest service standards and increasing sales
Evaluate the success of our food and beverage program and push the limits
Create a culture of empowerment, teamwork, and continuous improvement
Be with the team and guests to obtain feedback on product quality and service levels; follow up and communicate feedback from guests with F&B Outlets Manger, Icefield Management team to improve overall experience
Proactively takes action to capitalize on opportunities for growth in volume or quality
Adherence to financial forecasts and budgets; instrumental in taking steps to assist the division in exceeding Food and Beverage targets.
Learn and manage payroll daily for comparison to revenue and budget
Execute group events: not limited to Tour Groups
While reporting to the Food & Beverage Outlets Manager: Columbia Icefield, establish strong partnerships with the Icefield leadership team and F&B Support Services.
Complies with Pursuit Branded policies and procedures
Follows Pursuit pillars of employment and service
"Safety First". Team and guest safety is our priority to maintain our reputation as an industry leader
What skills and experience do you need for this job?:
3+ years of experience in hospitality/retail and travel industries.
Proven restaurant leadership experience
Retail and restaurant management experience
Thrives in a fast paced and high energy work environment
Working knowledge of various computer software programs (MS Office, Micros 3700POS)
Proven creativity and inspiring food and beverages trends and best practices
Experience with training, staff development and the operational management of large and complex operations
Expertise in building relationships and working on teams across all levels of an organization, particularly with operating teams, line supervisors, seasonal staff from a broad range of cultural and ethnic backgrounds
Able to create "followership" through modelling our core values and best practices
Experience with financial management and creating strong employee and guest satisfaction
Ideal candidate would have strong high-volume experience
To honour our commitment to be "Always Honest" all employees must consent to a criminal record check
What will your work environment be like?:
Beautiful. You'll work in iconic, unforgettable and inspiring locations. You'll see amazing scenery and wildlife. You'll participate in team events - and fun!
Independent. You'll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.