Onsite Concierge Professional

  • Circles
  • San Francisco, California
  • Jun 16, 2022
Full time

Job Description

The role of the Onsite Corporate Concierge Associate is to offer white glove customer service while also displaying a professional and enthusiastic personality. Your may assist our clientele with additional services from travel planning, providing gift suggestions to product research and much more. You will also assist our clientele with local errand running within specified parameters and criteria.

Qualified candidates will have excellent customer service skills, attention to detail, be highly organized, and and act as ambassadors to the client brand at all times. The ideal candidate will possess knowledge of local businesses, entertainment venues and travel options. Experience in the hotel, hospitality or the travel industry is preferred.

Job Responsibilities:

Consistently provide uncompromising customer service in a fast paced, structured environment

Prioritize requests and monitor daily deliverables

Project an approachable and professional image, with adherence to company's dress code policy

Respond to employee requests in a professional, calm, courteous, and timely manner, without exception.

Promote meaningful relationships through engaging in informed conversation with members via face to face interaction, phone, and email.

Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning and shoeshine services

Perform local errands within a designated area near the office

Perform extensive research for product comparison and information

Participate in onsite events promoting concierge services and new initiatives

Continuously identify ways to improve the employee experience by engaging with staff and bringing perspective on employee's needs

Other duties as assigned

Competencies:

Excellent multi-tasking skills, being able to manage and prioritize multiple situations daily

Ability to converse with peers and executives in a genuine, professional, and confident manner

Flexibility to adapt to changing tasks and priorities

Excellent written and verbal communication skills

Ability to adhere to a schedule

Ability to work under own initiative, with desire for continuous learning and development

Innovative and creative approach

Possess an extensive knowledge of the local area, places of interest, and campus amenities, and be able to communicate these confidently and articulately to employees and guests

Ability to deal calmly and effectively with demanding customers

Highly Efficient with ability to exceed productivity and quality standards

Excellent interpersonal and active listening skills

Willingness to strive for excellence even at busy times

Requirements

Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills.

Must have reliable transportation

1-2 years of operating within a Customer Service environment providing services to the highest standard

Luxury hotel, hospitality, travel industry, residential or corporate concierge experience preferred.

Comfortable with a high volume of walking to complete errands.

High school diploma or GED required.

Benefits

Medical, dental, vision Insurance starting the first day of the month after hire

Long term and short term disability insurance pair for by Circles

401k with match

Life insurance paid for by Circles

Up to 15 days of PTO per year

Paid holidays

Access to discount programs

1 month paid sabbatical