The role of the Onsite Corporate Concierge Associate is to offer white glove customer service while also displaying a professional and enthusiastic personality. Your may assist our clientele with additional services from travel planning, providing gift suggestions to product research and much more. You will also assist our clientele with local errand running within specified parameters and criteria.
Qualified candidates will have excellent customer service skills, attention to detail, be highly organized, and and act as ambassadors to the client brand at all times. The ideal candidate will possess knowledge of local businesses, entertainment venues and travel options. Experience in the hotel, hospitality or the travel industry is preferred.
Consistently provide uncompromising customer service in a fast paced, structured environment
Prioritize requests and monitor daily deliverables
Project an approachable and professional image, with adherence to company's dress code policy
Respond to employee requests in a professional, calm, courteous, and timely manner, without exception.
Promote meaningful relationships through engaging in informed conversation with members via face to face interaction, phone, and email.
Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning and shoeshine services
Perform local errands within a designated area near the office
Perform extensive research for product comparison and information
Participate in onsite events promoting concierge services and new initiatives
Continuously identify ways to improve the employee experience by engaging with staff and bringing perspective on employee's needs
Other duties as assigned
Excellent multi-tasking skills, being able to manage and prioritize multiple situations daily
Ability to converse with peers and executives in a genuine, professional, and confident manner
Flexibility to adapt to changing tasks and priorities
Excellent written and verbal communication skills
Ability to adhere to a schedule
Ability to work under own initiative, with desire for continuous learning and development
Innovative and creative approach
Possess an extensive knowledge of the local area, places of interest, and campus amenities, and be able to communicate these confidently and articulately to employees and guests
Ability to deal calmly and effectively with demanding customers
Highly Efficient with ability to exceed productivity and quality standards
Excellent interpersonal and active listening skills
Willingness to strive for excellence even at busy times
Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills.
Must have reliable transportation
1-2 years of operating within a Customer Service environment providing services to the highest standard
Luxury hotel, hospitality, travel industry, residential or corporate concierge experience preferred.
Comfortable with a high volume of walking to complete errands.
High school diploma or GED required.
Medical, dental, vision Insurance starting the first day of the month after hire
Long term and short term disability insurance pair for by Circles
401k with match
Life insurance paid for by Circles
Up to 15 days of PTO per year
Access to discount programs
1 month paid sabbatical