Job Description
JOB TITLE: Room Attendant
DIVISION: Lodging
REPORTS TO: Executive Housekeeper
LOCATION: Lodging- INN/SRL
CLASSIFICATION: Full-Time/Part-Time / Year-Round/ Seasonal/ Hourly
POSITION:
Solitude is on the lookout for someone who thrives in the hospitality industry and delivers outstanding customer service. If you are interested in a work environment surrounded by breathtaking views of the Wasatch Mountains, this position is for you! Our room attendants provide exceptional customer service while cleaning all assigned rooms and supplying them with the required amenities. This is an essential role for our resort to provide guests with the best recreational and hospitality service possible. We want to take care of our guests and make sure to report all damage and missing items immediately along with any suspicious activity when doing your assigned work. We are excited to be growing our team and treating our employees to the unique and amazing perks and benefits Solitude Mountain Resort has to offer.
SPECIFIC JOB REQUIREMENTS:
- Demonstrate knowledge of customer service to execute Solitude's standards
- The ability to work independently and as part of a team
- Excellent communication, organization, and problem-solving skills
- Must be able to multitask, prioritize and address issues accordingly
- Capable of standing for extended periods of time and lifting up to 30 lbs.
- Previous experience preferred
JOB DUTIES AND RESPONSIBILITIES:
- Clean assigned rooms and stock with required amenities
- Remove linen, trash, and any items left behind
- Clean kitchen and bathrooms, make beds, sweep/mop/vacuum floors, clean windows, dust furniture
- Stock housekeeping closets and carts
- Respond to guest requests
- Report guest concerns to management and respond in a professional manner
- Report any missing items or damage
- Immediately turn in to the manager all lost and found items
- Follow up at the end of every shift to ensure all necessary work is completed
- Additional duties may be added if necessary
THE BENEFITS AND PERKS
At Solitude Mountain Resort, we offer a variety of employee benefits! First, you are lucky enough to be working in the beautiful scenic Wasatch Mountains. When available, you can enjoy mountain activities before work, after work, on work breaks, and on days off! Activities include skiing, snowboarding, snowshoeing, cross country, hiking, mountain biking, climbing, and so much more. Work with other employees that are mountain enthusiasts. This is an excellent opportunity to socialize, meet great people, and attend employee events around the resort. Some events include unique opportunities like employee ski days, employee yoga, live music events, film festival ski movie features, and many more summer activities- All at work! You get to work and play in the same place. Eligibility is dependent on all employee classification of work.
Ski and Ride
- Eligible employees receive a free Solitude season pass for themselves and eligible dependents. This includes unlimited skiing/riding in the winter with no blackout dates and bike hauls in the summer
- Free access to all fourteen Alterra Mountain Company Destinations (excluding CMH) throughout North America for you and eligible dependents
- Discounted ski and ride lessons
- Discounted Solitude lift tickets for your friends & family
- Free Nordic ski and snowshoe pass for the Solitude Nordic & Snowshoe Center
- Ski and ride perks at other local resorts
- Complimentary UTA Ski Bus pass
Other Benefits
- Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSA, FSA for eligible employees
- Discounts resort-wide for food, rentals, retail, lessons, and more
- Pro deals with hundreds of outdoor brands
- 401(k) plan with generous company match for all employees
- Free counseling service for you and your household members through our Employee Assistance Program
