Job Description
A relaxed, easy feeling with a fun surf vibe awaits guests at Universal's Endless Summer Resort. Sunny, beach-themed rooms and two-bedroom suites make this a great spot for families of any size to base their Universal Orlando Resort vacation.
Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.
Job Specific (70%):
* Stocks and maintains supplies in all service areas
* Inspects and prepares all service ware prior to use
* Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
* Greets guests in a polite professional manner according to Loews standards
* Suggestively sells menu items to guest so as to enhance the dining experience
* Prepares food item presentations according to guidelines and delivers to the guest.
* Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
* Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
* Assists, as required, in preparation of served items
* Maintains cleanliness and sanitary condition of all service and public areas
* Performs all side work duties as assigned
* Ensures that perishable stock is rotated
* Provides excellent customer service at all times
* Other duties as assigned
General (20%):
* Promotes and applies teamwork skills at all times
* Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
* Carries trays of food to tables
* Assists in the presentation and sale of retail items
* Assumes accountability for retail products
* Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
* Is polite, friendly, and helpful to guests, management and fellow employees
* Executes emergency procedures in accordance with Loews Hotels standards
* Complies with required safety regulations and procedures
* Attends appropriate hotel meetings and training sessions
* Maintains cleanliness and excellent condition of equipment and work area
* Complies with Loews Hotels standards, policies and rules
* Recycles whenever possible
* Remains current with Loews Hotels information and changes
* Complies with Loews Hotels uniform and grooming guidelines
Cashier Specific (10%):
* Records all aspects of guest order accurately and enters into computer
* Prepares and presents accurate and complete guest check
* Collects monies due or applies charges to credit card or guest account using POS terminal
* Completes end of shift revenue report and cash deposit
* Handles all transactions accurately and in accordance with established procedures
* Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies
Qualifications
Required:
* Basic computer skills
* Knowledge of and experience in food preparation
* Excellent guest service skills
* Ability to work flexible schedule to include weekends and holidays
Preferred:
* Previous cashier experience is preferred but not required
Education:
* High School Diploma or Equivalent
