Customer Service Host

  • Pala Casino Spa Resort
  • Pala, California
  • Jun 11, 2022
Full time

Job Description

Under the direction of Manager and Supervisor, this position's primary mission is promoting the Privileges Card, supporting expanded card membership and promoting its use.

Understand and properly communicate the benefits and privileges of the club card.

Answer clearly and understand all guest questions.

Recognizes frequent guests.

Recognize abusers of program and inform supervisor.

Monitor promotions and awards prizes.

Enters guest data into the computer.

Operates embosser-encoder and computer.

Makes necessary corrections concerning guest information in the computer system.

Maintains contact with other departments.

Inform supervisor of all pertinent information that may affect the functioning of the club card booth.

Keep supervisor aware of supply needs.

Perform other duties as assigned.


Excellent guest service/people skills, has the ability to communicate with all levels of employees and guests.

Knowledge of personal computer, typing, organizational skills, read, write and speak English.

Ability to use electronic equipment including adding machine and telephone.

Must have extremely outgoing and caring personality.

High school diploma or GED preferred.


Pala Casino Spa and Resort offers an exciting work environment, a competitive salary and excellent benefits including Medical, Dental, Vision and a 401(k) plan. Team Members receive free uniforms and enjoy one free meal per shift in our beautiful cafeteria style Team Member dining room, The Pride Café.

When you become a part of "Pala Pride," in addition to working in an exhilarating atmosphere, we are proud to offer a comprehensive benefit package including the following:

Promotional Opportunities

Training and Development Opportunities

Group Medical, Dental, and Vision Plans

Employer Paid Life and Disability Insurance

Voluntary Life and Disability Plans

Flex Plans for Medical and Child Care

401 (k) Retirement Savings Plan

Flexible leave programs

Paid time off for Bereavement and Jury Duty

Employee Assistance Program (EAP)

Direct Deposit

17 days of Paid Time Off in the first year of employment

Paid Holidays

Free Meals

Free Parking

Discounts to local attractions

Eligibility for the various benefits offered above may differ based on job classification and length of service.