Front Desk Coordinator

  • Performance Optimal Health
  • Naples, Florida
  • Jun 11, 2022
Full time

Job Description

Performance Optimal Health has always been ahead of its time. The Performance Optimal Health brand is achieved via whole body health through a balance of exercise, nutrition, recovery, and stress management - the Four Pillars of Optimal Health. We are an innovative health care company with a holistic approach to health and wellbeing. Our team of specialists work in synergy to help our clients achieve the right balance. We empower our clients to live better.

2022 marks our 20th year of business! Currently, we are based in Southern Connecticut with multiple locations across the state. In 2022, we are expanding into Florida with the launch of sites in Naples. We are very excited for this next chapter for our organization, and have an expected opening date of September, 2022. We are looking for a team of individuals to experience this next chapter with us.

As the organization continues to scale, we are looking to build our Front Desk Team. We are seeking passionate, client service focused, positive, and hard-working individuals with a love for wellness and an excitement for Performance Optimal Health. We are looking for someone with excellent interpersonal skills whose focus is creating an environment where everyone feels welcome.

Cornerstones
Performance Optimal Health is driven by five main cornerstones that are ever present and inform all actions and decisions regarding how we scale, what direction our business takes, and how we conduct ourselves.

We care from the core

We sweat the small stuff

We are teachers & scholars

We take ownership

We huddle

Key Areas of Ownership

Must take ownership of first impression; including greeting guests, answering, general calls and email requests.

Be knowledgeable about the Performance Optimal Health Brand: history, products/programs, and all pricing,

Partner with site leaders' team to engage new and prospective members to ensure needs are achieved.

Guide clients with regards to the latest happenings within the spaces.

Manage the Client Experience across all areas of the space and all staff to create a culture of service that is indicative of the brand.

Accurately follow the daily checklist (pre/during/post) shift activities.

Responsible for general administrative computer work and ownership surrounding Mindbody Online & EMR.

Effectively book, cancel and reschedule classes for members/drop-ins.

Prepares and update records/files within Mindbody Online & EMR.

Insurance verification and authorizations.

Obtain and process referral information.

Collect Co-Payments and fees for services.

Keep the retail area looking great which includes keeping it clean and re-merchandising products.

Support the site leaders in maintaining studio operational efficiency.

Brainstorm activities to continuously bring new leads, business and referrals to the club.

Provide support for miscellaneous requests with a "can do" attitude.

Requirements

A personal passion for fitness, nutrition, and wellness.

Exceptional client success skills.

Establishing and maintaining interpersonal relationships:

Must be a patient, courteous listener, able to show empathy.

Must be able to interact well with the high touch clientele.

Can learn quickly and be a self- starter.

Able to handle several situations at once with poise and confidence.

Ability to handle difficult situations.

Exceptional written and verbal communication skills.

Extremely organized and have strong attention to detail.

Can execute quickly and effectively.

Have a "no task is too small" attitude.

Hard worker with a "no task too small" attitude that has the ability to work a possible non-traditional schedule (evenings, weekends, and some holidays.)

Bonus Qualifications

Mindbody Online & EMR experience

Hospitality skills/experience.

Benefits

Benefits at a full-time status:

Competitive Rate of Pay

Medical/Dental/Vision

401K

Growth potential within the organization.

Access to facilities at all locations.

Internal and External Discounts.

Fun atmosphere

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.