Front Desk Sales Associate

TruFusion is looking for a full-time Front Desk Sales Associate to join our team to support our West Hollywood Studio with new member engagement, acquisition and marketing. The ideal candidate will have previous experience with CRM, Social Media, and knowledge of the fitness industry. This position will aid in the development of loyal members and work closely with the local community, studio managers, operations, and instructors.The Front Desk Sales Associate will act as the face and voice of our brand and assist with all member activations.

Duties will include but are not limited to recruiting and retaining members through sales calls, corporate partnerships and community events, increase brand awareness, and organize and implement sales processes. Reporting directly to the General Manager, a successful Front Desk Sales Associate candidate should be results driven, committed to marketing excellence and a strong networker. This candidate understands the value of exceptional communication skills. Problem-solving and strong people skills need to come naturally. Must be a team player who enjoys collaboration but is also efficient and effective working independently.

Responsibilities:

Acquires new members by reaching out to leads

Prospecting Leads in and out of studio

Schedule Studio Tours and Needs Assessment for members

Build Partnerships with with like minded businesses

Develop a marketing plan and calendar consistent with membership goals

Respond to online customer/media inquiries in a timely manner

Research social media trends and adjust marketing strategically

Provide community feedback to management and operations

Plan and execute community events and programs

Monitor LoyalSnap, social media campaigns and analyze KPIs, reporting to operations weekly and adjust marketing efforts accordingly

Identify new marketing outreach opportunities and develop plans to capitalize on them

Showcase extensive knowledge of class offerings, studio amenities, membership offerings and all other studio operations details

Operate TruFusion studio CRM (MindBody)

Be an information hub for all class types, memberships and studio operations

Approach customer service situations with professionalism and proactivity

Partner with AGM to find, host, staff and attend community events to create brand awareness

Provide weekly, monthly, quarterly and annual reports

Maintain weekly scorecard

All other tasks as assigned

Based at 75% TruFusion West Hollywood / 25% Generating leads in the field

Requirements

Excellent communication and presentation skills

Ability to develop, create, and track KPI's

Experience with CRM

Must be available to work weekends, as needed

Attention to detail, critical thinker, and problem solver

Ability to multitask, prioritize, and manage time effectively

Must be able to work independently, but also collaborate across departments

Proficient using all social media platforms, particularly Meta - Facebook and Instagram, Yelp, Google My Business. Familiarity with Social Media Management platforms such as Sprout Social, Hubspot, HootSuite, and others

Benefits

Pay: Hourly, Plus Commission