Full-Time Spa Reservationist at Award Winning Destination

  • Rasa Spa
  • Aurora, New York
  • Jun 01, 2022
Full time Other

Job Description

The essence of the role of the Spa Reservations Team Member is to guide guests in booking an exceptional visit to the Spa, which starts with their phone call to the Spa. Our Spa Reservations team handles incoming calls to make and/or change reservations, responds to guest inquiries, and promotes spa services and amenities. We offer exquisite care of all callers to the spa. Both full and part time positions are available.

The Spa at the Inns of Aurora, delivered byRasa Spa, continues to hire full and part-time employees to work at its new 15,000 square-foot building that opened in 2021. The Spa offers a holistic approach to wellness for the body and mind that promotes deep healing and harmony within a luxury setting surrounded by nature. In addition to the salon, the building houses 10 treatment rooms, indoor and outdoor hydrotherapy options, and a large outdoor co-ed sauna, The Spa at the Inns of Aurora, delivered by Rasa Spa, is truly a destination for both guests and employees.


Proficiency in Microsoft Office programs

Excellent organizational, written, and communication skills

Excellent interpersonal skills and professional demeanor


Ability to multitask, prioritize, and follow direction

Ability to maintain a professional appearance

Ability to provide accurate and thorough information on the spa's services, packages, promotions, and amenities.

Ensure accuracy of all reservations data.

Assign specific services based upon feature and/or location requests.

Provide reservation specifics, cancellation policy details, and facility details to each guest.

May assist with other duties as assigned such as running daily reports

Communicate effectively with guests and other departments.

Must be able to work in a fast-paced environment


Proficiency in spa booking software

Knowledge of spa industry treatments

Experience working in the spa industry

Experience working in retail sales and merchandising

Second language considered a plus

Special Requirements

Ability to lift 25 pounds

Required typing speed of 40+ wpm

Flexibility in scheduling: must be able to work weekends and holidays


Health insurance and matching 401K available to full-time employees

Vision, dental, accident, and hospital insurance available to full and part time employees

Opportunity to grow within the company

Advance your career with continued education and practical training in high-quality products, services, and treatments

Leadership training and mentoring available

Spacious lockers and staff break room with amenities