The essence of the role of the Spa Reservations Team Member is to guide guests in booking an exceptional visit to the Spa, which starts with their phone call to the Spa. Our Spa Reservations team handles incoming calls to make and/or change reservations, responds to guest inquiries, and promotes spa services and amenities. We offer exquisite care of all callers to the spa. Both full and part time positions are available.
The Spa at the Inns of Aurora, delivered byRasa Spa, continues to hire full and part-time employees to work at its new 15,000 square-foot building that opened in 2021. The Spa offers a holistic approach to wellness for the body and mind that promotes deep healing and harmony within a luxury setting surrounded by nature. In addition to the salon, the building houses 10 treatment rooms, indoor and outdoor hydrotherapy options, and a large outdoor co-ed sauna, The Spa at the Inns of Aurora, delivered by Rasa Spa, is truly a destination for both guests and employees.
Proficiency in Microsoft Office programs
Excellent organizational, written, and communication skills
Excellent interpersonal skills and professional demeanor
Ability to multitask, prioritize, and follow direction
Ability to maintain a professional appearance
Ability to provide accurate and thorough information on the spa's services, packages, promotions, and amenities.
Ensure accuracy of all reservations data.
Assign specific services based upon feature and/or location requests.
Provide reservation specifics, cancellation policy details, and facility details to each guest.
May assist with other duties as assigned such as running daily reports
Communicate effectively with guests and other departments.
Must be able to work in a fast-paced environment
Proficiency in spa booking software
Knowledge of spa industry treatments
Experience working in the spa industry
Experience working in retail sales and merchandising
Second language considered a plus
Ability to lift 25 pounds
Required typing speed of 40+ wpm
Flexibility in scheduling: must be able to work weekends and holidays
Health insurance and matching 401K available to full-time employees
Vision, dental, accident, and hospital insurance available to full and part time employees
Opportunity to grow within the company
Advance your career with continued education and practical training in high-quality products, services, and treatments
Leadership training and mentoring available
Spacious lockers and staff break room with amenities