Corporate Concierge Professional

  • Circles
  • New York, NY, USA
  • May 14, 2022
Full time

Job Description

Position Summary:

The Concierge Professional offers white glove customer service to our clientele via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented services to employees. You will make recommendations and offer suggestions, as well as fulfill employee and visitor requests to satisfy their needs. This position requires exemplary hospitality skills and knowledge of the local area.

This is a full time position

Full COVID-19 vaccination required

Compensation for this role is $23 per hour

Job Responsibilities:

Have a true passion for helping people through the services we provide, and making a positive difference in the lives of the people you interact with day to day. You will perform services such as:

Provide uncompromising service to employees with various administrative duties including reception responsabilities

Consistently provide best in class customer service in a corporate, fast paced structured environment

Handling facilities requests

Greeting vendors/employees

Booking conference rooms

Helping with set-up and breakdown of events

Ordering/delivering catering

Ensuring common space cleanliness

Perform general information research on products and services

Participate in onsite events promoting concierge services and new initiatives

Hit monthly targeted goals assigned by the Onsite Manager

Accountable for entering all documented data daily in the Circles record tracking system

Project an approachable and professional image at all times

Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email

Maintain a general understanding of events occurring in the local area

Respond to employee requests in a professional, courteous and timely manner, without exception

Collaborate on new ideas and initiatives with team members and your Onsite Manager

Maintain a clean and organized working environment

Able to adapt to schedule changes as needed to ensure appropriate staffing of desk

Work with all assigned personnel in a collaborative manner maintaining utmost professionalism at all times with colleagues, visitors and guests.

Understand and follow written and verbal job instructions.

Understand and ensure compliance with company policies and procedures; customer rules and regulations; and building safety rules and regulations.

Support the company's goals and objectives.

Work in a team oriented and safety conscious environment.

Accept feedback from others, set goals to improve performance based upon this feedback; exhibit objectivity and openness to others' views.

Manage and prioritize multiple tasks daily.

Requirements

Competencies:

2+ years customer service experience desired

Ability to effectively communicate policies and convey information in a manner easily understood by visitors and fellow employees.

Employees will have an advance level of providing high-end customer service and will be trained in the Ritz-Carlton philosophy of hospitality and guest service philosophy which exemplifies and personifies anticipating guests' needs.

High School Diploma or GED or equivalent experience

Excellent written and oral communication skills.

Desire for continuous learning

Benefits

Medical, dental, vision Insurance starting the first day of the month after hire

Long term and short term disability insurance pair for by Circles

401k with match

Life insurance paid for by Circles

Up to 15 days of PTO per year

Paid holidays

Access to discount programs

30 day paid sabbatical