Job Description
Position Summary:
The Concierge Professional offers white glove customer service to our clientele via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented services to employees. You will make recommendations and offer suggestions, as well as fulfill employee and visitor requests to satisfy their needs. This position requires exemplary hospitality skills and knowledge of the local area.
This is a full time position
Full COVID-19 vaccination required
Compensation for this role is $23 per hour
Job Responsibilities:
Have a true passion for helping people through the services we provide, and making a positive difference in the lives of the people you interact with day to day. You will perform services such as:
Provide uncompromising service to employees with various administrative duties including reception responsabilities
Consistently provide best in class customer service in a corporate, fast paced structured environment
Handling facilities requests
Greeting vendors/employees
Booking conference rooms
Helping with set-up and breakdown of events
Ordering/delivering catering
Ensuring common space cleanliness
Perform general information research on products and services
Participate in onsite events promoting concierge services and new initiatives
Hit monthly targeted goals assigned by the Onsite Manager
Accountable for entering all documented data daily in the Circles record tracking system
Project an approachable and professional image at all times
Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email
Maintain a general understanding of events occurring in the local area
Respond to employee requests in a professional, courteous and timely manner, without exception
Collaborate on new ideas and initiatives with team members and your Onsite Manager
Maintain a clean and organized working environment
Able to adapt to schedule changes as needed to ensure appropriate staffing of desk
Work with all assigned personnel in a collaborative manner maintaining utmost professionalism at all times with colleagues, visitors and guests.
Understand and follow written and verbal job instructions.
Understand and ensure compliance with company policies and procedures; customer rules and regulations; and building safety rules and regulations.
Support the company's goals and objectives.
Work in a team oriented and safety conscious environment.
Accept feedback from others, set goals to improve performance based upon this feedback; exhibit objectivity and openness to others' views.
Manage and prioritize multiple tasks daily.
Requirements
Competencies:
2+ years customer service experience desired
Ability to effectively communicate policies and convey information in a manner easily understood by visitors and fellow employees.
Employees will have an advance level of providing high-end customer service and will be trained in the Ritz-Carlton philosophy of hospitality and guest service philosophy which exemplifies and personifies anticipating guests' needs.
High School Diploma or GED or equivalent experience
Excellent written and oral communication skills.
Desire for continuous learning
Benefits
Medical, dental, vision Insurance starting the first day of the month after hire
Long term and short term disability insurance pair for by Circles
401k with match
Life insurance paid for by Circles
Up to 15 days of PTO per year
Paid holidays
Access to discount programs
30 day paid sabbatical
