Partner Operations Coach

  • Wow Bao
  • Chicago, Illinois
  • May 13, 2022
Full time Other

Job Description

Wow Bao is looking for a Partner Operations Coach to join our team in Chicago!

POSITION SUMMARY: The Partner Operations Coach is responsible for ensuring Wow Bao operating partners nationwide, including Dark Kitchen operators, licensees, and other affiliates, achieve and maintain Brand Standards consistency and quality. The Partner Operations Coach will collaborate with Wow Bao leadership team to drive operational standards and identify solutions to enhance performance.

Minimum of 3 years in a multi-unit operations leadership role in fast-casual or full-service restaurant; Preferred: multi-unit operations leadership role in a regional or national franchise/license concept, with P&L management and business optimization coaching experience.

What we look for:

Solution oriented: Where some see problems, you think through solutions & translate high-level goals into actionable plans.

Self-starter: a bias towards action and can thrive in a fast-paced constantly changing environment.

Forward thinking: you see around corners & are always thinking of ideas on how to help improve processes.

Innovative. Fast Pace. Growth.

Join the fastest growing Asian virtual kitchen concept in the US! Dark kitchen facilities, sometimes also called ghost kitchens, are locations in which food is prepared expressly for off-premise consumption - without a dine-in component. Wow Bao has taken this concept a step further by partnering with food service and restaurant operators across the country to serve up and offer Wow Bao's curated "greatest hits" menu specifically for delivery service, all while leveraging their existing kitchen equipment and manpower. Our virtual kitchen concept has launched 500+ locations and on track to double in the size of the business in the next 6 months!

We foster a culture of caring.

Whether it's our guests or our employees, we put people first. We strive to inspire, to motivate, and to appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

Equal Opportunity Employer

Requirements

Identify gaps in partners' operations vs Brand Standards, then engage and collaborate with partners' operations teams to identify and drive improvements including operations standards, food quality, food safety, and P&L.

Collaborate with Wow Bao's Sales, Operations, and Training team to ensure brand integrity and SOPs.

Establish, maintain, and update a system-wide assessment and certification standards and tools.

Ensure partners have and are utilizing the latest Operation Manuals and related tools & materials and training resources

Ensure partners are in compliance with initial training validations and recertifications

Provide coaching and feedback to partners on operational opportunities for improvements. Conduct training sessions covering specific areas such as on-the-job training, refresher training, product/equipment trainings.

Take the initiative to proactively analyze gaps in operational performance and effective apply training solutions and operations coaching.

Partner with Dark Kitchen account management team for operations launch of new operating partners.

Support Dark Kitchen Account Managers in resolving partner operations issues, as necessary.

Provide the highest level of services and responsiveness to our clients and partners.

Leverage training resources and SOPs, including online learning management system, and adapt tools as needed to achieve partners' consistent execution of Brand Standards

Maintain a keen understanding of best practices and deploy them across the partners system.

Be available to assist and work off-site at new store openings and new partner activations, as well as local events.

Promote and foster a culture of care and teamwork among co-workers and employees.

Some travel may be required.Travel up to 25%

Other duties assigned as needed.

ADDITIONAL REQUIREMENTS:

Minimum of 3 years in a multi-unit operations leadership role in fast-casual or full-service restaurant; Preferred: multi-unit operations leadership role in a regional or national franchise/license concept, with P&L management and business optimization coaching experience.

Excellent reading, writing, and oral proficiency of the English language.

Ability to inspire others, coach and provide feedback to achieve results using power of influence.

Adept at applying various coaching and training methods (on-the-job training, e-learning, workshops, virtual training, etc).

Strong leadership, teamwork, and interpersonal skills.

Ability to plan, multi-task, and manage time effectively.

Comfortable working in a fast-paced, fun and entrepreneurial environment that is 100% onsite.

Proficiency with Microsoft Office suite, including Excel, Powerpoint, and Word.

Maintain complete knowledge of and comply with all policies, procedures and standards as outlined in the Employee Handbook, Handbook Supplements, and SOPs.

PHYSICAL REQUIREMENTS:

Continuous standing and walking.

Move safely through all areas of the restaurant which may include stairs, uneven and slick surfaces.

Work in a confined, crowded space of variable noise and temperature levels.

Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Benefits

Health Insurance

401(k) Retirement Plan

Voluntary Life Insurance, Short-Term Disability, Long-Term Disability

Paid Time Off

Paid Sick Leave

Employee Restaurant Discounts and Employee Meals

Pre-Tax Commuter Benefits

Employee Discount Programs

Training, Development and Advancement Opportunities

Employee Assistance Program

We foster a culture of CARE

Growth & transfer opportunities; we love it when people grow at Wow Bao!

Benefits eligibility varies based on things like position, hours worked, and length of service, and all benefits are subject to change, some of the benefits you might expect are listed above.