Delighted to Serve Agent

  • Renaissance New York Midtown
  • New York, New York
  • May 13, 2022
Full time Other

Job Description

Hourly Range: $21.00 - $22.00 per hour

Delighted to Serve Ambassador:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • -Approach all encounters with guests and associates in a friendly, service-oriented manner.
    -Maintain a warm and friendly demeanor at all times.
    - Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
    -Respond to guest inquiries about hotel services, facilities, and hours of operation.
    -Take and deliver messages according to standards.
    -Maintain guest privacy at all times.
    -Provide information about the hotel; be able to provide accurate information directions to the hotel.
    -Process wake-up calls per guest's request.
    - Process room service orders, answer questions on menu selection, and record transactions in the point-of-sale system.
    - Assist guests with accessing the internet and guestroom entertainment
    -Be familiar with emergency procedures.
    -Perform call accounting, if applicable.
    -Be familiar with VIP procedures.
    -Be familiar with the surrounding area of the hotel.
    -File PBX reports.
    -Send/Receive guest faxes.
    -Serve as radio dispatcher, maintaining proper radio and paging procedures.
    -Record and relay all guest requests and verify completion.
    -Establish and maintain an efficient filing system of guest registration cards.
    -Attend meetings/training as required by management.
    -Performs any other duties as requested by supervisor.


Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.