Hourly Range: $21.00 - $22.00 per hour
Delighted to Serve Ambassador:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Approach all encounters with guests and associates in a friendly, service-oriented manner.
-Maintain a warm and friendly demeanor at all times.
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
-Respond to guest inquiries about hotel services, facilities, and hours of operation.
-Take and deliver messages according to standards.
-Maintain guest privacy at all times.
-Provide information about the hotel; be able to provide accurate information directions to the hotel.
-Process wake-up calls per guest's request.
- Process room service orders, answer questions on menu selection, and record transactions in the point-of-sale system.
- Assist guests with accessing the internet and guestroom entertainment
-Be familiar with emergency procedures.
-Perform call accounting, if applicable.
-Be familiar with VIP procedures.
-Be familiar with the surrounding area of the hotel.
-File PBX reports.
-Send/Receive guest faxes.
-Serve as radio dispatcher, maintaining proper radio and paging procedures.
-Record and relay all guest requests and verify completion.
-Establish and maintain an efficient filing system of guest registration cards.
-Attend meetings/training as required by management.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.