Cocktail Server

  • Lodge Management Group
  • Chicago, Illinois
  • May 12, 2022
Full time

Job Description



We are looking for outgoing Cocktail Servers to provide an excellent guest drinking experience at many of our locations. Whether you prefer working in a sports bar, late-night clubs, dog-friendly bars, or working to the sound of live music at our piano bar, we have the perfect fit for you! Serves patrons by providing information to help food and beverage selections; presenting ordered choices, while providing excellent customer service to ensure guest satisfaction and return. Servers take drink/food orders and delivers food and beverages while creating an entertaining and fun environment for patrons. This position ensures the quality of the drink, food and overall guest experience is excellent.

Requirements

Provide excellent customer service to ensure guest satisfaction

Maintain a neat, organized front-of-house environment

Assist with opening/closing tasks and side work as outlined

Protect establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies (BASSET & Food Handler Certifications; any additional certifications as required)

Greet customers with a warm welcome and your name

Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages

Take and serve drink orders and up-sell and cross-sell products; check beverages for quality and presentation before serving to guests

Check back on guests to ensure quality satisfaction with service

Respond appropriately to customer complaints and bring any issues to a manager

Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment; returning change or credit card and signature slip to guests

Conclude dining experience by acknowledging choice of venue; invite guests to return

Required Knowledge, Skills, & Abilities:

Ability to interact with guests and provide excellent customer service

Strong people skills

Problem-solving and conflict management skills

Knowledge and passion for Chicago nightlife a plus!

Ability to lift/move up to 40lbs

Ability to stand/walk for entire shift

Other Requirements:

Must be at least 21 years of age

Must have flexible/late-night/weekend availability

Must provide or be willing to obtain both BASSET & Food Handler certifications

Benefits

$9/hr + Tips (Tips Average $25-$50/hour); Paid Weekly

M/D/V/L

401K ILSC