Door Host/Greeter

  • Lodge Management Group
  • Chicago, Illinois
  • May 12, 2022
Full time

Job Description

The Door Host is required to help keep order, and make sure everyone is safe and has a good time. The Door Hosts provide the initial line of support to the entire venue, and is the greeter of all guests who enter the venue and leave the venue. Our Door Hosts must be energetic, kind and approachable, while interacting with passerby's to welcome and urge them into the venues. Responsibilities are to monitor people by checking I.D.s, check backpacks/purses for unapproved items, monitor levels of intoxication of potential/current patrons, make sure patrons are not acting aggressively or destructively, and to protect staff, property and equipment from damage. If a person is acting in a dangerous or unseemly manner, the Door Host is to warn that person and, if needed, eject them from the venue in a professional manner. Proper cash-handling techniques for cover charge for weekends and/or special events may be required by venue.

Requirements

Greet all patrons, staff, neighbors, etc. Make everyone feel welcome; create and maintain a safe and healthy atmosphere; remove unwelcome guests who cause a disturbance

Check I.D.s and intoxication levels to determine guest entry

Ensure the front of the venue and all exits are cleaned and free of debris, obstacles and people to provide both cleanliness and safety (In colder months, remove snow and salt pathways to provide safety)

Walk patrons and/or staff to taxis, cars or homes as needed to ensure safety

Complete an incident report for any verbal or physical altercations, entry or attempted entry of terminated staff or unwelcome guests, accidents/injuries, or other

Must be trusted by their employer not to allow underage or undesirable people into the bar/restaurant, or to let someone who is getting out of control stay on premises

Follow the LMG, EE* Code of Conduct

Must be observant for trouble, be able to see false identification, and generally be aware of surroundings; must be able to determine what to do quickly before a situation gets out of control

If a physical altercation happens, security/door staff need to be able to break up fights and physically eject people from the building or restrain them until the police can arrive

Protect establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies (BASSET & Food Handler Certifications; any additional certifications as required)

Required Knowledge, Skills & Abilities:

Ability to interact with guests/patrons and provide excellent customer service

Strong people skills

Ability to lift/move up to 50lbs

Ability to stand/walk for entire shift

Problem-solving and conflict management skills

Knowledge/passion for Chicago nightlife a plus

Other Requirements:

Must be at least 21 years of age

Must have night/weekend/late-night availability

Must provide or be willing to obtain both BASSET and Food Handler certifications

Benefits

$15-$20/hr + Tips; Paid Weekly

M/D/V/L

401K ILSC