Garden of the Gods Resort and Club
Colorado Springs, Colorado
Position Purpose & Summary Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room Recreation Center and assistance of pool events . Offer complete knowledge of service standards and menu offerings. Essential Functions: Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release. Take the initiative to greet guest in warm and friendly manner. Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room Recreation Center in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures. Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order. Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves. Escorting members and guests to available seating. Ability to move umbrellas, chairs, and tables for member and guest convenience. To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash. Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions. Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach. Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner. Secures and processes payment quickly and accurately capturing all guests and member signatures on checks. Ensures that all food and beverage orders are delivered correctly and promptly. Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest. Follow all safety and sanitation policies when handling food and beverages. Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality. Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift. Complete cleaning and stocking duties thoroughly and as assigned. Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation. Deliver "GGRC Hospitality" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Assist guests to seats, help guests with umbrellas and always anticipate the guests needs. Helping with events held at the pools. Completes additional training as needed. Performs deep cleaning and organizing as assigned. Have full knowledge of any drink or food specials or any current promotions. Washes all dirty trays, baskets or used kitchen utensils. Keep the Pool Supervisor informed about any serious issues. Create and maintain cash reports at the end of each day. Understands functions of departments across resort property. Articulates location of departments and services when required. Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires ( Fourth of July). Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: 1. Minimum Knowledge & Skills: Possess basic math skills. Basic knowledge of food presentation, preparation, and handling. Customer Service skills. Requires ability to communicate and record information in writing. Requires basic computer skills. 2. Formal Education and Job-Related Experience: High School diploma or GED equivalent Food and beverage experience Must be 18 years old or older 3. License, Registration, and/or Certification Required: Must have or be able to obtain CPR & First Aid Certificates Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position). External and Internal Personal Contact: 1. Communications: Dail y - Verbal and Written Weekly - Verbal and Written Occasionally - Participate in one-on-one coaching sessions. 2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Job Posted by ApplicantPro
Mar 21, 2024
Full time
Position Purpose & Summary Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room Recreation Center and assistance of pool events . Offer complete knowledge of service standards and menu offerings. Essential Functions: Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release. Take the initiative to greet guest in warm and friendly manner. Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room Recreation Center in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures. Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order. Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves. Escorting members and guests to available seating. Ability to move umbrellas, chairs, and tables for member and guest convenience. To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash. Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions. Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach. Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner. Secures and processes payment quickly and accurately capturing all guests and member signatures on checks. Ensures that all food and beverage orders are delivered correctly and promptly. Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest. Follow all safety and sanitation policies when handling food and beverages. Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality. Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift. Complete cleaning and stocking duties thoroughly and as assigned. Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation. Deliver "GGRC Hospitality" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Assist guests to seats, help guests with umbrellas and always anticipate the guests needs. Helping with events held at the pools. Completes additional training as needed. Performs deep cleaning and organizing as assigned. Have full knowledge of any drink or food specials or any current promotions. Washes all dirty trays, baskets or used kitchen utensils. Keep the Pool Supervisor informed about any serious issues. Create and maintain cash reports at the end of each day. Understands functions of departments across resort property. Articulates location of departments and services when required. Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires ( Fourth of July). Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: 1. Minimum Knowledge & Skills: Possess basic math skills. Basic knowledge of food presentation, preparation, and handling. Customer Service skills. Requires ability to communicate and record information in writing. Requires basic computer skills. 2. Formal Education and Job-Related Experience: High School diploma or GED equivalent Food and beverage experience Must be 18 years old or older 3. License, Registration, and/or Certification Required: Must have or be able to obtain CPR & First Aid Certificates Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position). External and Internal Personal Contact: 1. Communications: Dail y - Verbal and Written Weekly - Verbal and Written Occasionally - Participate in one-on-one coaching sessions. 2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X Job Posted by ApplicantPro
Garden of the Gods Club
Colorado Springs, Colorado
Position Purpose & Summary Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room Recreation Center and assistance of pool events. Offer complete knowledge of service standards and menu offerings. Essential Functions: Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release. Take the initiative to greet guest in warm and friendly manner. Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room Recreation Center in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures. Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order. Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves. Escorting members and guests to available seating. Ability to move umbrellas, chairs, and tables for member and guest convenience. To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash. Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions. Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach. Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner. Secures and processes payment quickly and accurately capturing all guests and member signatures on checks. Ensures that all food and beverage orders are delivered correctly and promptly. Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest. Follow all safety and sanitation policies when handling food and beverages. Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality. Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift. Complete cleaning and stocking duties thoroughly and as assigned. Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation. Deliver "GGRC Hospitality" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Assist guests to seats, help guests with umbrellas and always anticipate the guests needs. Helping with events held at the pools. Completes additional training as needed. Performs deep cleaning and organizing as assigned. Have full knowledge of any drink or food specials or any current promotions. Washes all dirty trays, baskets or used kitchen utensils. Keep the Pool Supervisor informed about any serious issues. Create and maintain cash reports at the end of each day. Understands functions of departments across resort property. Articulates location of departments and services when required. Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires (Fourth of July). Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: 1. Minimum Knowledge & Skills: Possess basic math skills. Basic knowledge of food presentation, preparation, and handling. Customer Service skills. Requires ability to communicate and record information in writing. Requires basic computer skills. 2. Formal Education and Job-Related Experience: High School diploma or GED equivalent Food and beverage experience Must be 18 years old or older 3. License, Registration, and/or Certification Required: Must have or be able to obtain CPR & First Aid Certificates Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position). External and Internal Personal Contact: 1. Communications: Daily - Verbal and Written Weekly - Verbal and Written Occasionally - Participate in one-on-one coaching sessions. 2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X
Mar 21, 2024
Full time
Position Purpose & Summary Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Assist with organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room Recreation Center and assistance of pool events. Offer complete knowledge of service standards and menu offerings. Essential Functions: Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release. Take the initiative to greet guest in warm and friendly manner. Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room Recreation Center in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures. Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order. Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves. Escorting members and guests to available seating. Ability to move umbrellas, chairs, and tables for member and guest convenience. To ensure neat and safe working areas the Recreation Center, Three Graces, and Infinity Pool must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash. Provide detailed and thorough knowledge of culinary and beverage items, providing thoughtful and complete product suggestions. Consistently embodies a "play well with others" demeanor; always maintains a positive "can-do" attitude and constantly demonstrates a pro-active, team-centered approach. Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner. Secures and processes payment quickly and accurately capturing all guests and member signatures on checks. Ensures that all food and beverage orders are delivered correctly and promptly. Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest. Follow all safety and sanitation policies when handling food and beverages. Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality. Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift. Complete cleaning and stocking duties thoroughly and as assigned. Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation. Deliver "GGRC Hospitality" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Additional Duties and Responsibilities: Assist guests to seats, help guests with umbrellas and always anticipate the guests needs. Helping with events held at the pools. Completes additional training as needed. Performs deep cleaning and organizing as assigned. Have full knowledge of any drink or food specials or any current promotions. Washes all dirty trays, baskets or used kitchen utensils. Keep the Pool Supervisor informed about any serious issues. Create and maintain cash reports at the end of each day. Understands functions of departments across resort property. Articulates location of departments and services when required. Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires (Fourth of July). Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines. Marginal Functions: Perform other duties as assigned. Interface positively with other departments, offering assistance when needed. Displays care in use of equipment and maintains an organized and professional work environment. Position Requirements: 1. Minimum Knowledge & Skills: Possess basic math skills. Basic knowledge of food presentation, preparation, and handling. Customer Service skills. Requires ability to communicate and record information in writing. Requires basic computer skills. 2. Formal Education and Job-Related Experience: High School diploma or GED equivalent Food and beverage experience Must be 18 years old or older 3. License, Registration, and/or Certification Required: Must have or be able to obtain CPR & First Aid Certificates Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position). External and Internal Personal Contact: 1. Communications: Daily - Verbal and Written Weekly - Verbal and Written Occasionally - Participate in one-on-one coaching sessions. 2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Additional Licenses and/or Certifications Required: YES NO Valid Driver's License X CPR Certification X Food Protection Manager Certification X Food Handler Certification X Alcohol Server/Seller Certification X Position Analysis/Specifications: N/A (Not Applicable) OCCASIONAL FREQUENTLY Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing / Pulling X Lifting / Carrying: 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 70 lbs. X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye / Hand Coordination X Near Vision X Far Vision X Color Recognition X Hearing X Environmental Factors: Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather. YES NO Working Outside X Working Inside X Working Alone X Working Closely with Others X Excessive Cold / Heat X Excessive Humidity / Dampness X Noise / Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals / Detergents / Cleaners X Working Around Fumes / Smoke / Gas X Walking on Uneven Surfaces X Operating Motorized Equipment or Vehicles X Working Around/Near Machinery/Motorized Equipment X Climbing on Scaffolds or Ladders X Continuous use with a Computer and Keyboard X
City Las Vegas State NV Shift Swing Type of Shift Full Time Department Food & Beverage River Rock Lead Host Arizona Charlie's Decatur (Las Vegas, NV) Description: Summary: Ensures exceptional guest service is provided to guests at all times and handles all elevated complaints or concerns. Oversees the restaurant operation during the absence of the manager. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience. Essential Functions and Responsibilities Monitors staff to ensure outstanding guest service is being provided to guest and handles any guest concerns or complaints Handles escalated guest issues and employee relations Work with minimal supervision Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections Maintains complete knowledge of POS and manual systems Ensures all cashiering procedures are processed in compliance with accounting standards Inspect the restaurant to ensure all cleanliness standards are being maintained at all times Handles all voided checks in accordance with accounting procedures, assists servers with expediting problem payments and handles all other cashiering issues Maintains complete knowledge and comply with all Departmental policies, procedures and service standards Conduct start of shift meetings with staff to review standards and procedures Provide outstanding customer service in a timely manner and demonstrate the I CARE Culture to both guests and fellow team members Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position Perform other duties as assigned Requirements: Qualifications Minimum one year previous experience performing same or similar job duties Previous supervisory or leadership experience preferred Previous experience exercising sound judgment when dealing with difficult guest situations Ability to manage multiple tasks and remain calm in a very high-paced, hectic environment Accurate money handling and documentation skills Present a professional appearance Ability to effectively communicate in English, both written and verbal High school diploma or equivalent preferred Minimum 21 years of age Work Cards Health Physical Requirements Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces Working inside in a noisy, smoky, and hot or cold environment Frequently standing, walking, bend, reach, squat, kneel, sit Constant use of hearing and vision, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions Indoor Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search (AppJobSearch1.jsp)
Mar 19, 2024
Full time
City Las Vegas State NV Shift Swing Type of Shift Full Time Department Food & Beverage River Rock Lead Host Arizona Charlie's Decatur (Las Vegas, NV) Description: Summary: Ensures exceptional guest service is provided to guests at all times and handles all elevated complaints or concerns. Oversees the restaurant operation during the absence of the manager. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience. Essential Functions and Responsibilities Monitors staff to ensure outstanding guest service is being provided to guest and handles any guest concerns or complaints Handles escalated guest issues and employee relations Work with minimal supervision Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections Maintains complete knowledge of POS and manual systems Ensures all cashiering procedures are processed in compliance with accounting standards Inspect the restaurant to ensure all cleanliness standards are being maintained at all times Handles all voided checks in accordance with accounting procedures, assists servers with expediting problem payments and handles all other cashiering issues Maintains complete knowledge and comply with all Departmental policies, procedures and service standards Conduct start of shift meetings with staff to review standards and procedures Provide outstanding customer service in a timely manner and demonstrate the I CARE Culture to both guests and fellow team members Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position Perform other duties as assigned Requirements: Qualifications Minimum one year previous experience performing same or similar job duties Previous supervisory or leadership experience preferred Previous experience exercising sound judgment when dealing with difficult guest situations Ability to manage multiple tasks and remain calm in a very high-paced, hectic environment Accurate money handling and documentation skills Present a professional appearance Ability to effectively communicate in English, both written and verbal High school diploma or equivalent preferred Minimum 21 years of age Work Cards Health Physical Requirements Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces Working inside in a noisy, smoky, and hot or cold environment Frequently standing, walking, bend, reach, squat, kneel, sit Constant use of hearing and vision, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions Indoor Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search (AppJobSearch1.jsp)
Public School of North Carolina
Louisburg, North Carolina
GENERAL STATEMENT OF JOB Under general supervision, responsible for assisting the manager in oversight of kitchen operations to ensure that students are served nutritious and attractive meals in a clean and caring atmosphere. Responsible for organizing, training, food production, food service activities, and assisting the School Nutrition Manager with all record management and reporting functions. Will assist with development of kitchen staff and promotes good community relations among school clientele and broader community as directed by the manager. May function as cook, cashier, server or helper. Assists in maintaining National School Lunch Program (NSLP) compliance of Free and Reduced meals at the point of sale, as well as keeping accurate records of the same in accordance with local, state and federal rules and regulations and USDA requirements. Duties include but not limited to performing routine tasks such as participating in food preparation, serving, cleaning, food temperature checks cashiering, and sanitation tasks. Submit all food and non-food orders, payroll, attendance, production sheets, inventory, maintenance and equipment requests correctly and timely. Employee must have ability to work a computer using current software to order all foods and supplies according to established specifications and procedures when needed. Reports to the School Nutrition Manager. This position is a dual employment position and will also require the employee to be a bus driver. The employee must be able to acquire and maintain the appropriate licensure to drive a school bus. Failure to acquire, maintain or perform the duties of both positions will result in dismissal from both components of the dual employement position. SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS Prepares, cooks, and serves meals according to specified standardized recipes; prepares meals for special diets according to recipes or other instructions provided. Uses batch cooking methods and replenishes the warming cabinets and/or serving line(s) to maintain properly cooked food items during the serving period. Assure that safe and sanitary practices in all phases of the TPHC procedures ae followed by all personnel to meet or exceed established health department and Hazard Analysis and Critical Control Points (HACCP) standards. Reviews menu and production records daily; Order food items to meet portion sizes, servings per unit or size, and expected production capacity per recipe. Suggests menu substitutions as necessary, and coordinates work schedule to meet serving schedule. Unpacks and carries canned and fresh fruits and vegetables, and frozen processed meats from storage to the food preparation area; transports breads, rolls, desserts, and other items to specified areas; transfers food items from cooking equipment to serving lines. Assists manager in ordering correct quantity of foods, ensure receiving, storing, handling, preparing, and serving of food are performed according to established standards. Check deliveries for invoice accuracy and report shortages. Monitor and report receipt of items of unacceptable quality or condition by following policies. Provide oversight of storage for all food and non-food supplies to ensure compliance with recommended storage requirements, maintaining the cleanliness and organization of food storage areas, dating and putting up delivery stock, and counting monthly physical inventory. May serve meals or supplemental menu items, answer inquiries pertaining to food and meal items and provide excellent customer service. Prepare fresh fruits and vegetables, assembles salads, wraps sandwiches, pans food items, bakes cookies, assembles items for meal service at future times and/or locations such as prepping breakfast items for next-day service. Preps the serving line with appropriate condiments and paper products, monitors to ensure cleanliness and stocked throughout serving period. May open canned items, prepare condiment trays, fill drink cups, place milk in coolers, place ice cream in open freezers or replenish any other items as needed. Acts as cashier or back up during breakfast or lunch serving period. Maintains financial integrity for purchased meals and other foods in cafeteria through, kiosk or other remote sites to support data integrity. Collects and records advanced payments for lunches and breakfasts, recording amount paid in accordance with established procedures to maintain accurate student files. Responsible for maintaining accurate reports of daily and monthly financial, production, and activity records for student meal charges. Counts money at end of meal service and prepares money and checks for deposit, rolls loose coins, follows established policies and procedures. May assist manager with preparation of deposit and may deliver or secure bank deposit in manager's absence. Assists in maintenance of accurate Free and Reduced meal rosters and in screening Free and Reduced applications according to established procedures and policies as directed by manager. Assists students, parents, teachers and school staff with questions concerning meal program. Enforce standards of cleanliness, health, and safety collection. Supports and assists in the sanitation process while maintaining proper sanitizer levels in all sinks and containers and of all cafeteria utensils pots, pans, and serving utensils. Sweeping and mopping, walls, high dusting, floor drains, loading dock; carrying out bags of garbage and placing in dumpster. May also assist with wiping or washing tables, chairs, or benches in dining room. Assists with wrapping, recording, labeling, dating and putting away food at end of serving time; records leftovers in addition to maintaining accurate records of foods used, produced, and served on food production record. Takes and records temperatures of foods and food holding equipment including but not limited to freezers, coolers and warming cabinets. Completes assigned reports including temperature logs, production records and cashier's cash summary. Assists with dating and putting away delivery of food items weighing 50 pounds or less into proper storage space. May be assigned to check in deliveries. Must follow workplace safety procedures including the use of safety and personal protective equipment. Receives training on the time management system and required to demonstrate knowledge of the proper use of the system on a daily basis. May serve as the Person in Charge (PIC) in the event that the manager is not in the facility. The purpose of the PIC is to be the lead person responsible for the safe production, service and overall handling of all matters related to food. The PIC will be the point person in the event that the Health Department or other public entities visit the school for the purpose of inspections. Establishes and maintains positive and effective working relationships with a broad diversity of students, staff, and the public. Ensure compliance with established food safety practices regarding proper dress and hygiene. Attends workshops, classes, lectures, etc., as directed, to enhance and maintain knowledge of food services. ADDITIONAL JOB FUNCTIONS May function as cook, cashier, server or helper. Should be prepared to answer questions regarding ingredients that address food allergies or meal components eligibility, food items as they count toward a reimbursable meal and/or pricing of a la carte items. Performs other related work as required. MINIMUM TRAINING AND EXPERIENCE A High School Diploma or GED preferred and 1 to 2 years of experience in the preparation of foods in an institutional setting or childcare; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate a variety of commercial equipment including ovens, steamers, combi ovens, braising pans, and all types of kitchen utensils and tools pertaining to food service, etc. Must be able to lift up to 50 pounds on occasion, exert up to 25 pounds of force regularly, or 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light Work. Must be able to stand for hours. Must be able to bend, twist, lift, stoop, reach overhead to perform assigned tasks. Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics (whether similar or divergent from obvious standards) of data, people, or things. Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Requires the ability to receive instructions, assignments or directions from superiors. Requires the ability to work cooperatively with coworkers to complete group tasks and to serve customer needs. Language Ability: Requires the ability to read and understand a variety of correspondence, menus, recipes, work schedule and productions sheets, etc. Requires the ability to prepare simple reports, logs, and lists. Requires the ability to speak to people with poise, voice control, self- control and confidence. Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in standard English . click apply for full job details
Mar 23, 2024
Full time
GENERAL STATEMENT OF JOB Under general supervision, responsible for assisting the manager in oversight of kitchen operations to ensure that students are served nutritious and attractive meals in a clean and caring atmosphere. Responsible for organizing, training, food production, food service activities, and assisting the School Nutrition Manager with all record management and reporting functions. Will assist with development of kitchen staff and promotes good community relations among school clientele and broader community as directed by the manager. May function as cook, cashier, server or helper. Assists in maintaining National School Lunch Program (NSLP) compliance of Free and Reduced meals at the point of sale, as well as keeping accurate records of the same in accordance with local, state and federal rules and regulations and USDA requirements. Duties include but not limited to performing routine tasks such as participating in food preparation, serving, cleaning, food temperature checks cashiering, and sanitation tasks. Submit all food and non-food orders, payroll, attendance, production sheets, inventory, maintenance and equipment requests correctly and timely. Employee must have ability to work a computer using current software to order all foods and supplies according to established specifications and procedures when needed. Reports to the School Nutrition Manager. This position is a dual employment position and will also require the employee to be a bus driver. The employee must be able to acquire and maintain the appropriate licensure to drive a school bus. Failure to acquire, maintain or perform the duties of both positions will result in dismissal from both components of the dual employement position. SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS Prepares, cooks, and serves meals according to specified standardized recipes; prepares meals for special diets according to recipes or other instructions provided. Uses batch cooking methods and replenishes the warming cabinets and/or serving line(s) to maintain properly cooked food items during the serving period. Assure that safe and sanitary practices in all phases of the TPHC procedures ae followed by all personnel to meet or exceed established health department and Hazard Analysis and Critical Control Points (HACCP) standards. Reviews menu and production records daily; Order food items to meet portion sizes, servings per unit or size, and expected production capacity per recipe. Suggests menu substitutions as necessary, and coordinates work schedule to meet serving schedule. Unpacks and carries canned and fresh fruits and vegetables, and frozen processed meats from storage to the food preparation area; transports breads, rolls, desserts, and other items to specified areas; transfers food items from cooking equipment to serving lines. Assists manager in ordering correct quantity of foods, ensure receiving, storing, handling, preparing, and serving of food are performed according to established standards. Check deliveries for invoice accuracy and report shortages. Monitor and report receipt of items of unacceptable quality or condition by following policies. Provide oversight of storage for all food and non-food supplies to ensure compliance with recommended storage requirements, maintaining the cleanliness and organization of food storage areas, dating and putting up delivery stock, and counting monthly physical inventory. May serve meals or supplemental menu items, answer inquiries pertaining to food and meal items and provide excellent customer service. Prepare fresh fruits and vegetables, assembles salads, wraps sandwiches, pans food items, bakes cookies, assembles items for meal service at future times and/or locations such as prepping breakfast items for next-day service. Preps the serving line with appropriate condiments and paper products, monitors to ensure cleanliness and stocked throughout serving period. May open canned items, prepare condiment trays, fill drink cups, place milk in coolers, place ice cream in open freezers or replenish any other items as needed. Acts as cashier or back up during breakfast or lunch serving period. Maintains financial integrity for purchased meals and other foods in cafeteria through, kiosk or other remote sites to support data integrity. Collects and records advanced payments for lunches and breakfasts, recording amount paid in accordance with established procedures to maintain accurate student files. Responsible for maintaining accurate reports of daily and monthly financial, production, and activity records for student meal charges. Counts money at end of meal service and prepares money and checks for deposit, rolls loose coins, follows established policies and procedures. May assist manager with preparation of deposit and may deliver or secure bank deposit in manager's absence. Assists in maintenance of accurate Free and Reduced meal rosters and in screening Free and Reduced applications according to established procedures and policies as directed by manager. Assists students, parents, teachers and school staff with questions concerning meal program. Enforce standards of cleanliness, health, and safety collection. Supports and assists in the sanitation process while maintaining proper sanitizer levels in all sinks and containers and of all cafeteria utensils pots, pans, and serving utensils. Sweeping and mopping, walls, high dusting, floor drains, loading dock; carrying out bags of garbage and placing in dumpster. May also assist with wiping or washing tables, chairs, or benches in dining room. Assists with wrapping, recording, labeling, dating and putting away food at end of serving time; records leftovers in addition to maintaining accurate records of foods used, produced, and served on food production record. Takes and records temperatures of foods and food holding equipment including but not limited to freezers, coolers and warming cabinets. Completes assigned reports including temperature logs, production records and cashier's cash summary. Assists with dating and putting away delivery of food items weighing 50 pounds or less into proper storage space. May be assigned to check in deliveries. Must follow workplace safety procedures including the use of safety and personal protective equipment. Receives training on the time management system and required to demonstrate knowledge of the proper use of the system on a daily basis. May serve as the Person in Charge (PIC) in the event that the manager is not in the facility. The purpose of the PIC is to be the lead person responsible for the safe production, service and overall handling of all matters related to food. The PIC will be the point person in the event that the Health Department or other public entities visit the school for the purpose of inspections. Establishes and maintains positive and effective working relationships with a broad diversity of students, staff, and the public. Ensure compliance with established food safety practices regarding proper dress and hygiene. Attends workshops, classes, lectures, etc., as directed, to enhance and maintain knowledge of food services. ADDITIONAL JOB FUNCTIONS May function as cook, cashier, server or helper. Should be prepared to answer questions regarding ingredients that address food allergies or meal components eligibility, food items as they count toward a reimbursable meal and/or pricing of a la carte items. Performs other related work as required. MINIMUM TRAINING AND EXPERIENCE A High School Diploma or GED preferred and 1 to 2 years of experience in the preparation of foods in an institutional setting or childcare; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate a variety of commercial equipment including ovens, steamers, combi ovens, braising pans, and all types of kitchen utensils and tools pertaining to food service, etc. Must be able to lift up to 50 pounds on occasion, exert up to 25 pounds of force regularly, or 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light Work. Must be able to stand for hours. Must be able to bend, twist, lift, stoop, reach overhead to perform assigned tasks. Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics (whether similar or divergent from obvious standards) of data, people, or things. Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Requires the ability to receive instructions, assignments or directions from superiors. Requires the ability to work cooperatively with coworkers to complete group tasks and to serve customer needs. Language Ability: Requires the ability to read and understand a variety of correspondence, menus, recipes, work schedule and productions sheets, etc. Requires the ability to prepare simple reports, logs, and lists. Requires the ability to speak to people with poise, voice control, self- control and confidence. Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in standard English . click apply for full job details
Job Type Part-time Description At Pastini we are inspired by the farms, vineyards and waters of the Pacific Northwest, and are dedicated to serving up two of life's greatest pleasures pasta and wine. We know that using fresh, local ingredients makes a difference to our guests and to our community. We source fresh produce, dairy, artisan breads, coffee, and meat locally and we handcraft each dish to order. Based in Portland, Oregon, our family of restaurants has blossomed and grown to eight wonderful restaurants around the State since we first opened in 2001. We are hiring Hosts to join our team at Pastini in Bend. We seek reliable and friendly people with a passion for serving handcrafted food and drinks in an exciting, respectful, team environment Genuine people who take pride in their work, have a positive attitude, and crave knowledge and growth. We offer: health insurance, once eligible paid sick leave 401K flexible scheduling shift meal discounts and dining discounts receive tips from pool local retail discounts competitive hourly rates growth opportunities Stop in to apply in person, or apply online! EOE Position Summary: Responsible for greeting and seating guests. Responsible for taking orders in person, over the phone, online and on tablets; accurately packing take-out orders, managing deliveries, and running orders for curbside pick-up. Cleaning, sanitizing and disinfecting. Follows all procedures as outlined in training manuals and employee/service/alcohol/safety handbooks. Qualifications Is able to obtain valid Food Handler's Card and OLCC Server Permit Able to arrive to work on time, ready to start a scheduled shift Displays a basic knowledge of hospitality, service and restaurant operations Displays a friendly, professional, and helpful attitude towards coworkers, management, delivery drivers, vendors, and guests at all times Able to accurately perform basic mathematics Ability to accurately verify, count, track and manage payments from cash, credit cards, checks, paid outs, gift cards/certificates, coupons, promotional material and any other related forms of payment or transaction records Ability to use Micros POS system quickly, accurately while following all house protocols for entering and charging guests/staff appropriately and correctly Is capable of maintaining a friendly smile and positive demeanor at all times Demonstrates good time management skills by completing all tasks in a timely manner Must be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation. Demonstrates and practices consistent, effective and proper hand-washing techniques as outlined by government Health Department agency and as directed by management. Demonstrates and practices consistent, effective and proper food handling techniques as outlined by government Health Department agency and as directed by management. Demonstrates and practices consistent, effective and proper safety measures such as distancing, thoroughly sanitizing and cleaning, as expected by government regulations and as directed by management. Follows all OLCC regulations and Pastini House Policies in regards to alcohol sales for on and off premise. Requirements Essential Functions: Consistently arrives to work as scheduled, prepared to assume shift responsibilities Consistently arrives to work well groomed and in proper uniform Greets and provides direction to all guests, delivery drivers, and vendors promptly, in a hospitable manner Answers all phone calls in a professional, timely manner; responds to tablet orders promptly; takes orders from guests in person Presents menus to all guests as they are seated Responsible for accurately managing host cash drawer Reports to manager on duty immediately any and all items left by guests, staff or vendors Demonstrates comprehensive knowledge of menu and ingredients and can stage and expedite orders Has strong working knowledge of dining room and seating rotation Ensures all take-out orders and delivery orders are taken correctly, entered accurately, bagged correctly and presented to the guest or delivery partner promptly Assists all FOH staff in bussing and station stocking duties, facilitates prompt clearing and resetting of tables. Assists with water and beverage refills, and clearing of plates and glassware Says "thank-you" and "good-bye" to every guest as they leave Complies with all policies and procedures in employee handbooks and training materials Willingly, and with a positive attitude, follows direction of all management, including additional requests for cleaning, sanitation, safety measures, etc. Responsible for conducting daily cleaning projects in an effective manner as detailed in Host side work and as directed by management Complies with all required Break Policy as is outlined by BOLI and as directed by management. Takes breaks according to expectation; clock in and clocks out for all 10 minute paid breaks and 30 minute unpaid breaks. Manages wait list and accurately quotes wait times to guests, with use of tablet and app, or paper list, pen and phone Working Conditions and Environment Must be able to work a variety of scheduled shifts, based on the needs of restaurant volume (example: late hours, holidays, weekends, etc.) Must work well in a fast paced environment Must work well under pressure Salary Description $15.20/hour plus tips
Mar 21, 2024
Full time
Job Type Part-time Description At Pastini we are inspired by the farms, vineyards and waters of the Pacific Northwest, and are dedicated to serving up two of life's greatest pleasures pasta and wine. We know that using fresh, local ingredients makes a difference to our guests and to our community. We source fresh produce, dairy, artisan breads, coffee, and meat locally and we handcraft each dish to order. Based in Portland, Oregon, our family of restaurants has blossomed and grown to eight wonderful restaurants around the State since we first opened in 2001. We are hiring Hosts to join our team at Pastini in Bend. We seek reliable and friendly people with a passion for serving handcrafted food and drinks in an exciting, respectful, team environment Genuine people who take pride in their work, have a positive attitude, and crave knowledge and growth. We offer: health insurance, once eligible paid sick leave 401K flexible scheduling shift meal discounts and dining discounts receive tips from pool local retail discounts competitive hourly rates growth opportunities Stop in to apply in person, or apply online! EOE Position Summary: Responsible for greeting and seating guests. Responsible for taking orders in person, over the phone, online and on tablets; accurately packing take-out orders, managing deliveries, and running orders for curbside pick-up. Cleaning, sanitizing and disinfecting. Follows all procedures as outlined in training manuals and employee/service/alcohol/safety handbooks. Qualifications Is able to obtain valid Food Handler's Card and OLCC Server Permit Able to arrive to work on time, ready to start a scheduled shift Displays a basic knowledge of hospitality, service and restaurant operations Displays a friendly, professional, and helpful attitude towards coworkers, management, delivery drivers, vendors, and guests at all times Able to accurately perform basic mathematics Ability to accurately verify, count, track and manage payments from cash, credit cards, checks, paid outs, gift cards/certificates, coupons, promotional material and any other related forms of payment or transaction records Ability to use Micros POS system quickly, accurately while following all house protocols for entering and charging guests/staff appropriately and correctly Is capable of maintaining a friendly smile and positive demeanor at all times Demonstrates good time management skills by completing all tasks in a timely manner Must be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation. Demonstrates and practices consistent, effective and proper hand-washing techniques as outlined by government Health Department agency and as directed by management. Demonstrates and practices consistent, effective and proper food handling techniques as outlined by government Health Department agency and as directed by management. Demonstrates and practices consistent, effective and proper safety measures such as distancing, thoroughly sanitizing and cleaning, as expected by government regulations and as directed by management. Follows all OLCC regulations and Pastini House Policies in regards to alcohol sales for on and off premise. Requirements Essential Functions: Consistently arrives to work as scheduled, prepared to assume shift responsibilities Consistently arrives to work well groomed and in proper uniform Greets and provides direction to all guests, delivery drivers, and vendors promptly, in a hospitable manner Answers all phone calls in a professional, timely manner; responds to tablet orders promptly; takes orders from guests in person Presents menus to all guests as they are seated Responsible for accurately managing host cash drawer Reports to manager on duty immediately any and all items left by guests, staff or vendors Demonstrates comprehensive knowledge of menu and ingredients and can stage and expedite orders Has strong working knowledge of dining room and seating rotation Ensures all take-out orders and delivery orders are taken correctly, entered accurately, bagged correctly and presented to the guest or delivery partner promptly Assists all FOH staff in bussing and station stocking duties, facilitates prompt clearing and resetting of tables. Assists with water and beverage refills, and clearing of plates and glassware Says "thank-you" and "good-bye" to every guest as they leave Complies with all policies and procedures in employee handbooks and training materials Willingly, and with a positive attitude, follows direction of all management, including additional requests for cleaning, sanitation, safety measures, etc. Responsible for conducting daily cleaning projects in an effective manner as detailed in Host side work and as directed by management Complies with all required Break Policy as is outlined by BOLI and as directed by management. Takes breaks according to expectation; clock in and clocks out for all 10 minute paid breaks and 30 minute unpaid breaks. Manages wait list and accurately quotes wait times to guests, with use of tablet and app, or paper list, pen and phone Working Conditions and Environment Must be able to work a variety of scheduled shifts, based on the needs of restaurant volume (example: late hours, holidays, weekends, etc.) Must work well in a fast paced environment Must work well under pressure Salary Description $15.20/hour plus tips
JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Use customer courtesy skills to provide superior guest service. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Display 'Family Style Service' to deliver the best experience to our guests: Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible. Adhere to department service standards of being accurate, timely, and trustworthy. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees. Responsible for developing and maintaining positive guest relations, including but not limited to, resolving minor guest disputes and ensuring the safety and security of all guests and employees. Responsible for verifying jackpots, paying jackpots, completing paper fills, and accurately filling out all related paperwork associated with the daily job duties. Performs minor repair to slot machines. Responsible for assisting with beverage service to our patrons and for the safe distribution of alcohol. Responsible to have knowledge of patron alcohol limitations along with company policy and procedure regarding limitations. Responsible to take beverage orders from guests and servers; prepare drinks correctly and return these orders in a timely manner. Responsible to not over serve alcohol to guests, actively observe warning behaviors and signs of possible intoxication and enforce company policy and procedure regarding limitations. Able to create and maintain professional working relationships with personnel from various departments. Knowledge of Gaming laws and regulations that pertain to area of responsibility. Knowledge of all special events and promotional activities. Completing all company-required training within designated time frames. Performs other duties as assigned. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: Must have the ability to stand and walk for long periods of time. Must be able to work varied hours which include nights, weekends, and holidays. Must be able to lift 40 pounds and be able to push carts that weigh up to 500 lbs. Must be able to perform repetitive tasks. Must be able to work safely in a busy gaming environment. Must be able to stand, lift, bend, and twist as required.Mental Demands: Ability to use all equipment associated with the position, including, but not limited to, hand-held radios/headsets, screwdrivers, and computer programs such as SDS, CMS, and Microsoft Word and Excel. Accurately perform assigned duties under frequent time pressures and an interruptive environment. Work Environment: Ability to work in a brightly lit, smoke-filled casino environment with above-average noise levels.MINIMUM QUALIFICATIONSEducation: No minimum requirement.Training/Experience: No previous experience is required.Job Knowledge: Experience in the gaming industry is preferred.Other: Always maintain a pleasant, friendly, and welcoming attitude. Must be able to obtain and maintain a valid gaming license. Must be able to receive and maintain all required certification(s). Must complete all required company training.
Mar 21, 2024
Full time
JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned. Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Use customer courtesy skills to provide superior guest service. Fun - Have fun Be interactive with all internal and external guests while maintaining professional standards. Display 'Family Style Service' to deliver the best experience to our guests: Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible. Adhere to department service standards of being accurate, timely, and trustworthy. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees. Responsible for developing and maintaining positive guest relations, including but not limited to, resolving minor guest disputes and ensuring the safety and security of all guests and employees. Responsible for verifying jackpots, paying jackpots, completing paper fills, and accurately filling out all related paperwork associated with the daily job duties. Performs minor repair to slot machines. Responsible for assisting with beverage service to our patrons and for the safe distribution of alcohol. Responsible to have knowledge of patron alcohol limitations along with company policy and procedure regarding limitations. Responsible to take beverage orders from guests and servers; prepare drinks correctly and return these orders in a timely manner. Responsible to not over serve alcohol to guests, actively observe warning behaviors and signs of possible intoxication and enforce company policy and procedure regarding limitations. Able to create and maintain professional working relationships with personnel from various departments. Knowledge of Gaming laws and regulations that pertain to area of responsibility. Knowledge of all special events and promotional activities. Completing all company-required training within designated time frames. Performs other duties as assigned. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands: Must have the ability to stand and walk for long periods of time. Must be able to work varied hours which include nights, weekends, and holidays. Must be able to lift 40 pounds and be able to push carts that weigh up to 500 lbs. Must be able to perform repetitive tasks. Must be able to work safely in a busy gaming environment. Must be able to stand, lift, bend, and twist as required.Mental Demands: Ability to use all equipment associated with the position, including, but not limited to, hand-held radios/headsets, screwdrivers, and computer programs such as SDS, CMS, and Microsoft Word and Excel. Accurately perform assigned duties under frequent time pressures and an interruptive environment. Work Environment: Ability to work in a brightly lit, smoke-filled casino environment with above-average noise levels.MINIMUM QUALIFICATIONSEducation: No minimum requirement.Training/Experience: No previous experience is required.Job Knowledge: Experience in the gaming industry is preferred.Other: Always maintain a pleasant, friendly, and welcoming attitude. Must be able to obtain and maintain a valid gaming license. Must be able to receive and maintain all required certification(s). Must complete all required company training.
POSITION SUMMARY: The Host ensures all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner. ESSENTIAL FUNCTIONS: Supports a strong commitment to world class customer service. Greets all restaurant patrons immediately upon their arrival. Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests. Assigns guests to server stations in a fair and equitable manner; takes guests to server's station, along with the appropriate number of menus and seats guests accordingly. Controls guest volume level at entrance to restaurant. Attends to and anticipates guests needs while waiting to be seated. Answers customer inquires about the menu, restaurant and Bass Pro Shops. Answers phones; books reservations as requested. Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities. Acknowledges and thanks guests upon their departure from the restaurant. Maintains restrooms throughout shift. ALL OTHER DUTIES AS ASSIGNED. EXPERIENCE/QUALIFICATIONS: High school diploma/GED preferred. KNOWLEDGE, SKILLS, AND ABILITY Experience in and passion for consumer service Willingness to learn new skills and be a team player An attitude of flexibility and mindfulness about the team approach Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff Ability to memorize and become knowledgeable of menu items Strives and has the ability to work well with a team, to prioritize, has a sense of urgency and a real concern for guest satisfaction Intrinsically motivated takes pride in owns work Has the ability to stay calm, organized, and efficient when busy TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Regular walking, standing, lifting (up to 50lbs), bending, stooping, etc. INDEPENDENT JUDGEMENT : Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at . Bass Pro Shops About Bass Pro Shops Bass Pro Shops () is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father's liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's () to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group () , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge () , America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers."
Mar 18, 2024
Full time
POSITION SUMMARY: The Host ensures all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner. ESSENTIAL FUNCTIONS: Supports a strong commitment to world class customer service. Greets all restaurant patrons immediately upon their arrival. Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests. Assigns guests to server stations in a fair and equitable manner; takes guests to server's station, along with the appropriate number of menus and seats guests accordingly. Controls guest volume level at entrance to restaurant. Attends to and anticipates guests needs while waiting to be seated. Answers customer inquires about the menu, restaurant and Bass Pro Shops. Answers phones; books reservations as requested. Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities. Acknowledges and thanks guests upon their departure from the restaurant. Maintains restrooms throughout shift. ALL OTHER DUTIES AS ASSIGNED. EXPERIENCE/QUALIFICATIONS: High school diploma/GED preferred. KNOWLEDGE, SKILLS, AND ABILITY Experience in and passion for consumer service Willingness to learn new skills and be a team player An attitude of flexibility and mindfulness about the team approach Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff Ability to memorize and become knowledgeable of menu items Strives and has the ability to work well with a team, to prioritize, has a sense of urgency and a real concern for guest satisfaction Intrinsically motivated takes pride in owns work Has the ability to stay calm, organized, and efficient when busy TRAVEL REQUIREMENTS: N/A PHYSICAL REQUIREMENTS: Regular walking, standing, lifting (up to 50lbs), bending, stooping, etc. INDEPENDENT JUDGEMENT : Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making. Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at . Bass Pro Shops About Bass Pro Shops Bass Pro Shops () is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father's liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's () to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group () , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge () , America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers."
Job Details Job Location NC - Raleigh, NC Description This Full-Time position assists with Food & Beverage services at breakfast and with the banquet functions AND helps to ensure the smooth operation of the hotel's shuttle operation. The hotel retains the right to add to or change requirements and demands of these positions. Qualifications ESSENTIAL JOB FUNCTIONS 1. Set-up and work in the kitchen and breakfast areas providing all support and service for the Guests as needed. During and after breakfast, clean up requires washing, drying, sweeping, mopping and general cleaning of all areas. 2. Set up for banquet events, carry trays, serve guests and clean up after event ends. Set up can include putting out large tables, tablecloths and place settings, arranging table placement and building up breaks/buffets. 3. A Banquet Server's duties during the event will vary based on the situation. Good communication is important, as is being able to follow directions efficiently and meeting the physical demands of the job. 4. As Shuttle Driver, employee must have and maintain a valid State of North Carolina driver's license, ability to provide proof of insurance carrier with an acceptable motor vehicle report, and advise us of any change in the aforementioned status requirements. 5. Shuttle Driver shifts vary with business needs but are primarily 1st and 2nd shifts (5am-3pm and/or 3 pm to 1 am), mid shifts (10 am to 7 pm) plus weekends and holidays as needed. 6. Superior communication skills (verbal, telephone & written); cheerful disposition under all circumstances; must be able to present a positive and professional demeanor to others; focused on guest satisfaction by exceeding expectations and building loyalty. 7. Must often multi-task for meeting deadlines and handling last-minute changes inherent in the hospitality industry. Must represent Hampton Inn & Suites in a professional and positive manner at all times with a friendly, guest-comes-first personality and professionalism that is positive and sincere. 8. Uniforms issued by the hotel should be maintained in "like new" condition by following proper laundering and care instructions. Always wearing your name tag is another critical component in portraying the professionalism required of all positions. ADDITIONAL RESPONSIBILITIES Our hotel's primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail - all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas. EDUCATION AND EXPERIENCE: High School diploma or GED; Six to twelve-months related experience and/or training; or equivalent combination of education and experience. Ability to read, write, perform mathematical computations such as adding, multiplying Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary and solve practical problems PHYSICAL/MENTAL DEMANDS: While performing the duties of this job, the employee is required to stand, walk, talk, and listen. The employee is required to be on feet for large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages. Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds. Physical and Mental Demands and the Environmental Factors Occasional (1 - 33% of the time) Frequent (34 - 66% of the time) Constant (67 - 100% of the time) _F Requires bending or twisting _O Requires walking and running _O Requires kneeling, crouching, stooping or crawling _F Requires repetitive movement _C Requires standing _C Requires using hands to handle, control, or feel objects, tools or controls _O Requires working outside in all types of weather conditions _O Subject to cuts, burns, and bruises WORKING CONDITIONS 1. Work environment includes large equipment, specialized tools, hot water and cleaning solutions, rolling carts, kitchen and shuttle van with moving parts to avoid. 2. Sleeping rooms, public areas or event room environments 3. Flexible schedule can vary from week to week; you must be available to work on weekends and holidays. ACKNOWLEDGMENT The Company has the right to amend its job descriptions with or without notice to employees and the job description does not preclude the Company or a manager from requesting that employees provide duties outside of those listed in the job description.
Mar 04, 2024
Full time
Job Details Job Location NC - Raleigh, NC Description This Full-Time position assists with Food & Beverage services at breakfast and with the banquet functions AND helps to ensure the smooth operation of the hotel's shuttle operation. The hotel retains the right to add to or change requirements and demands of these positions. Qualifications ESSENTIAL JOB FUNCTIONS 1. Set-up and work in the kitchen and breakfast areas providing all support and service for the Guests as needed. During and after breakfast, clean up requires washing, drying, sweeping, mopping and general cleaning of all areas. 2. Set up for banquet events, carry trays, serve guests and clean up after event ends. Set up can include putting out large tables, tablecloths and place settings, arranging table placement and building up breaks/buffets. 3. A Banquet Server's duties during the event will vary based on the situation. Good communication is important, as is being able to follow directions efficiently and meeting the physical demands of the job. 4. As Shuttle Driver, employee must have and maintain a valid State of North Carolina driver's license, ability to provide proof of insurance carrier with an acceptable motor vehicle report, and advise us of any change in the aforementioned status requirements. 5. Shuttle Driver shifts vary with business needs but are primarily 1st and 2nd shifts (5am-3pm and/or 3 pm to 1 am), mid shifts (10 am to 7 pm) plus weekends and holidays as needed. 6. Superior communication skills (verbal, telephone & written); cheerful disposition under all circumstances; must be able to present a positive and professional demeanor to others; focused on guest satisfaction by exceeding expectations and building loyalty. 7. Must often multi-task for meeting deadlines and handling last-minute changes inherent in the hospitality industry. Must represent Hampton Inn & Suites in a professional and positive manner at all times with a friendly, guest-comes-first personality and professionalism that is positive and sincere. 8. Uniforms issued by the hotel should be maintained in "like new" condition by following proper laundering and care instructions. Always wearing your name tag is another critical component in portraying the professionalism required of all positions. ADDITIONAL RESPONSIBILITIES Our hotel's primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail - all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas. EDUCATION AND EXPERIENCE: High School diploma or GED; Six to twelve-months related experience and/or training; or equivalent combination of education and experience. Ability to read, write, perform mathematical computations such as adding, multiplying Ability to effectively communicate with customers, utilizing tact and diplomacy when necessary and solve practical problems PHYSICAL/MENTAL DEMANDS: While performing the duties of this job, the employee is required to stand, walk, talk, and listen. The employee is required to be on feet for large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle or feel tools or controls; must be able to lift and/or move heavy objects such as tables and cases of food and beverages. Must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs and carrying items weighing 25-50 pounds. Physical and Mental Demands and the Environmental Factors Occasional (1 - 33% of the time) Frequent (34 - 66% of the time) Constant (67 - 100% of the time) _F Requires bending or twisting _O Requires walking and running _O Requires kneeling, crouching, stooping or crawling _F Requires repetitive movement _C Requires standing _C Requires using hands to handle, control, or feel objects, tools or controls _O Requires working outside in all types of weather conditions _O Subject to cuts, burns, and bruises WORKING CONDITIONS 1. Work environment includes large equipment, specialized tools, hot water and cleaning solutions, rolling carts, kitchen and shuttle van with moving parts to avoid. 2. Sleeping rooms, public areas or event room environments 3. Flexible schedule can vary from week to week; you must be available to work on weekends and holidays. ACKNOWLEDGMENT The Company has the right to amend its job descriptions with or without notice to employees and the job description does not preclude the Company or a manager from requesting that employees provide duties outside of those listed in the job description.