Concierge Associate/Errand Runner

  • Circles
  • Chicago, Illinois
  • May 12, 2022
Full time Banquet Staff

Job Description

The role of the Concierge Associate is to offer white glove customer service while also displaying a professional and enthusiastic personality. Your main responsibility will be to assist our clientele with local errand running within specified parameters and criteria. From time to time you may also assist our clientele with additional services from travel planning, providing gift suggestions to product research and much more.

Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess knowledge of local businesses, entertainment venues and travel options. Experience in the hotel, hospitality or the travel industry is preferred.

Job Responsibilities:

Local Errand Running - within walking distance

Coordinating and scheduling services with local and national partners and vendors Consistently provide best in class customer service in a fast paced, structured environment.

Prioritizing requests and monitoring daily deliverables.

Provide uncompromising service to members.

Project an approachable and professional image at all times.

Promote meaningful relationships via face to face interaction with vendors

Respond to employee and guest requests in a professional, courteous and timely manner, without exception.

Collaborate on new ideas and initiatives with team members and management.

Research suggestions and book reservations for entertainment, tickets, dining and travel

Recommend household service professionals and pet care providers

Suggest and purchase gifts and flowers

Product comparison and information research

Other duties as assigned

Requirements

Competencies:

Manage and prioritize multiple tasks daily

Ability to exceed productivity and quality standards

Excellent written and verbal communication skills

Ability to adhere to a schedule

Active listening

Desire for continuous learning and development

Flexibility to adapt to changing tasks and priorities

Requirements:

Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills.

Strong knowledge and familiarity with navigating the city on foot

Comfortable with a high volume of walking to complete errands

1 - 2 years of hotel, hospitality, retail, travel industry or residential concierge experience is preferred

Must have reliable transportation

High school diploma or GED required.

Benefits

Medical, dental, vision Insurance starting the first day of the month after hire

Long term and short term disability insurance pair for by Circles

401k with match

Life insurance paid for by Circles

Up to 15 days of PTO per year

Paid holidays

Access to discount programs

30 day paid sabbatical