Patient Concierge Supervisor

  • Sight Partners
  • Seattle, Washington
  • May 11, 2022
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description



Join an established and growing multi-specialty Ophthalmology practice!

Northwest Eye Surgeons is the premier eye surgical center in the Northwest and remains committed to its tradition of personalized, high-quality patient care, advanced technology, and excellent results. Our staff includes a nationally recognized team of specialized ophthalmic surgeons and optometric physicians, with vast clinical experience in a wide variety of eye surgical services.

Come lead in a dynamic and team-oriented environment dedicated to delivering outstanding patient care. In this role, you will work cooperatively with our clinical staff and doctors and become part of an integrated team of professionals that work together to improve the quality of people's lives. As you provide leadership to the team in the following ways, you will be part of making a better future for those we serve. We provide a great work-life balance with no weekends.

ROLES AND RESPONSIBILITIES:

Provide overall supervision, coordination, and participation in the delivery of patient services to include check-in, check-out, and medical records.

Train staff to be accurate and efficient on current company procedures and policies, current insurance company requirements, systems (EPM and EMR), and continuous education of staff on customer service internal and external.

Develop and implement efficient work methods and procedures for the staff, monitor and evaluate procedures to suggest operational changes, and monitor the production of the departments to ensure goals are met.

Manage the flow of patients, by coordinating, hours, and position requirements. Maintain the appropriate staff in all positions, and fill in any position when needed.

Work continually to improve patient concierge operations, quality, and efficiency.

Requirements

3-5 years minimum experience in healthcare organization.

2 years minimum supervisor/management experience.

Minimum, high school diploma or general education degree.

Demonstrate a high degree of management competency; including but not limited to leadership, collaboration, negotiation, motivational and conflict resolution skills.

Demonstrate excellence in communication skills- demonstrated ability to convey ideas and information, verbally and in writing.

Demonstrate a high degree of organizational and analytical skills.

Able and willing to achieve goals with tenacity, compassion.

Demonstrate initiative and the ability to work independently or lead and perform as part of the larger team, in a fast paced environment.

Maintain confidentiality in all aspect of the job.

Extensive PC knowledge and skills

Due to Governor Inslee's August 9, 2021 mandate, candidates must be fully vaccinated to start working with our group.

Benefits

Competitive Salary

Medical, Dental, and Vision Insurance

Flexible Spending Account

401(k) Plan with Employer Match

Paid Holidays

Paid Time Off