Group Rooms Manager

  • Rebel Hospitality
  • New York, New York
  • May 09, 2022
Full time

Job Description

Responsible for planning, organizing and coordinating of the Rooms Division consisting of Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet laundry, Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least three full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50% of the time and job duties must also involve the use of discretion and independent judgement more than 50% of the time.

Job Duties and Functions

  • -Approaches all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
    -Maintains regular attendance in compliance with Rebel Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
    -Maintains high standards of personal appearance and grooming which include compliance with Rebel Hospitality dress code and wearing name tag when working (per brand standards.)
    -Complies at all times with Rebel Hospitality standards and regulations to encourage safe and efficient hotel operations.
    -Maintains a warm and friendly demeanor at all times.
    -Responsible for the proper, efficient and profitable functioning of the Front Office
    -Maximizes room revenue and occupancy by effectively controlling rates and availability.
    -Clarifies duties and responsibilities of Front Office personnel and ensure that work flows are in a logical and good order.
    -Ensures proper staffing at all times
    -Ensures that Legendary Quality Standards, policies and rules are properly understood and followed through.
    -Assists in preparing annual departmental operating budgets, as well as capital expenditure and manpower budgets.
    -Assists in controlling and analyzing departmental costs to ensure performance is within budget.
    -Performs all aspects of personnel and training functions, including hiring, performance appraisals, counseling, coaching, training, disciplinary action, etc.
    -Ensures and maintain a very high standard of personal hygiene, behavior and grooming standards of staff.
    -Attends daily morning briefings and any other Management meetings as scheduled.
    -Analyzes rate discrepancy reports to ensure room revenue control.
    -Handles all guest complaints and comments relating to the department tactfully.
    -Participates in required MOD program as scheduled.
    -Ensures all end of the month report dates are met (i.e., Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc.).
    -Maintains a professional working relationship and promote open lines of communication with managers, employees and other departments.
    -Works closely with Accounting on follow-up items (i.e., returned checks, rejected credit cards, employee discrepancies, etc.).
    -Operates all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
    -Monitors proper operation of the PBX console and ensure that employees maintain Rebel Hospitality SOPs in its use.
    -Monitors the process of taking reservations ensuring that Rebel Hospitality courtesy and up selling techniques are maintained.
    -Greets and welcome all guests approaching the Front Desk in accordance with Rebel Hospitality SOPs.
    -Ensures implementation of all Rebel Hospitality policies and house rules.
    -Coordinates all aspects of the ongoing implementation of the Rebel Hospitality philosophy of service.
    -Ensures correct and accurate cash handling at the Front Desk.
    -Attends monthly all-employee team meetings and any other functions required by management.
    -Attends weekly staff meeting and provide training on a rotational basis using steps to effective training according to Rebel Hospitality standards.
    -Obtains all necessary information when taking room reservations.
    -Follows and enforces all Rebel Hospitality hotel credit policies.
    -Ensures employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
    -Focuses the Guest Services Department on their role in contributing to the guest service scores.
    -Monitors all VIPs, special guests and requests.
    -Maintains required pars of all front office and stationary supplies.
    -Reviews daily Front Office work and activity reports generated by Night Audit.
    -Reviews Front Office log book and Guest Request log on a daily basis.
    -Familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each.
    -Conducts meetings according to Rebel Hospitality standards as required by management.
    -Other duties as required.