Quality Assurance Manager

  • Opptly
  • Seattle, Washington
  • May 02, 2022
Full time

Job Description

Our team is growing like crazy, and we are adding a Quality Assurance Manager to our organization. LSG SkyChefs is a super cool company that creates the meals and snacks served to passengers on airplanes, so we are super focused on quality. You will help be our eyes and ears within the teams to make sure our products are something we can be proud of and safe for our customers.

We have great benefits for our team members including GREATLY reduced airfare for you and your immediate family!

Your primary goal is to help maintain the 'Global Quality System' of LSG Sky Chefs and ensure that our products are in compliance with customer, Federal Drug Administration (FDA), US Department of Agriculture (USDA), and Seafood Hazard Analysis and Critical Control Points (HACCP) plans including USDA and FDA regulatory standards.

Pay Details: up to $92,000 depending upon experience.

Duties and Responsibilities


  • Implement, audit, assess and train quality systems
  • Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations
  • Track performance and monitor CSC progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers
  • Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine
  • consistent fulfillment of required HACCP standard operating
  • Support CSC leadership with inspection readiness, coach CSC before, during and after all external quality, food safety and sanitation inspections
  • Supervise delivery and quality assurance of pest control, contract services and supplies
  • Conduct local vendor audits
  • Research and respond to all alleged food-borne incidents
  • Monitor routine microbiological testing program
  • Implement tools to promote internalization and standardization of quality, food safety and sanitation process
  • Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), United States Department of Agriculture (USDA), HACCP etc) and follow up with corrective actions if necessary
  • Ensure kitchen exceeds customer and internal standards
  • Maintain and utilize quality system processes and procedures to impact customer quality
  • Perform and document periodical and random checks on products and services to ensure quality standards are met
  • Analyze and reply to quality issues reported by customers
  • Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting

Quality Reporting

  • Monitor and prepare reports for the quality management system
  • Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time and safety performance)
  • Keep manuals and documentation updated and implement new procedures and rules Leadership
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company''s values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety

Key Performance Indicators (KPI)

  • Quality score (GQS)
  • Customer satisfaction index
  • Quality system implementation
  • Quality trainings conducted
  • Smooth manufacturing processes
  • Food cost variance
  • Number of delays, aircraft incidents
  • Realized cost savings
  • Projects being realized on time and in budget


  • Bachelor's degree in Food Science or Food Safety preferred
  • Five to seven years of quality experience and minimum 2 years of management experience required
  • Compliance and investigative audit experience required
  • Proven analytical and leadership skills
  • Strong interpersonal and communication skills
  • Ability to develop and lead others to obtain desired results
  • Proven understanding of Good Manufacturing Practice (GMP), FDA, USDA, and HACCP regulations
  • Experience and understanding of Total Quality Management and Change Management
  • Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
  • Good knowledge of Microsoft Office and Windows-based computer application