Bell/Door Attendant

  • The Langham Chicago
  • Chicago, Illinois
  • Apr 27, 2022
Full time Other

Job Description


Primary Objective of Position:

  • -Provide a professional and courteous demeanor to all guests and clients. Provide accurate information to all inquiries regarding the hotel, city and surrounding area.
    -Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

Responsibilities and Job Duties:

  • -Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
    -Retrieve guest items from cars, busses, vans and carts.
    -Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room.
    -Navigate bell cart through public areas, guest room corridors and to elevators.
    -Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately.
    -Point out room features and directory for reference.
    -Direct guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities.
    -Ability to listen and respond to guest inquiries using a positive, clear speaking voice.
    -Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions.
    -Occasionally rotating into Driver for the House Car; driving guests/clients to local downtown area shops and attractions.
    -Ability to work in and out doors in vast changes in temperature dependent upon weather conditions.
    -Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping.
    -Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists.
    -Communicate guest parking procedures and applicable costs to arriving guests/clients.