-Provide a professional and courteous demeanor to all guests and clients. Provide accurate information to all inquiries regarding the hotel, city and surrounding area. -Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage
Responsibilities and Job Duties:
-Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. -Retrieve guest items from cars, busses, vans and carts. -Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room. -Navigate bell cart through public areas, guest room corridors and to elevators. -Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately. -Point out room features and directory for reference. -Direct guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities. -Ability to listen and respond to guest inquiries using a positive, clear speaking voice. -Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions. -Occasionally rotating into Driver for the House Car; driving guests/clients to local downtown area shops and attractions. -Ability to work in and out doors in vast changes in temperature dependent upon weather conditions. -Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping. -Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists. -Communicate guest parking procedures and applicable costs to arriving guests/clients.
