Executive Housekeeper

  • Hampton Inn by Hilton
  • Miami, Florida
  • Jan 05, 2022
Full time

Job Description

Hospitality America is looking for an Executive Housekeeper to join our team!

Benefits:

  • Major Medical, Dental, and Vision Insurance
  • Life Insurance
  • Legal Shield and Identity Theft Protection
  • Accident/ Critical Illness/ Hospitalization Insurance
  • Pet Insurance
  • Paid Time Off
  • 401K after 1 year of employment

Scope of the position:

Responsible for the overall cleanliness of the hotel including rooms and public areas. Major responsibilities include ensuring guests are satised
with hotel cleanliness; responding to guests' needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting,
training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product
quality and provides exemplary performance for staff to follow.


HOUSEKEEPING OPERATIONS

  • Maintains BRAND cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
  • Trains staff in all aspects of housekeeping including guest service.
  • Administers guest satisfaction inspection procedures and reports.
  • Maintains key control and lost-and-found and ensures staff is trained to follow correct procedures for both.
  • Plans work schedules and room assignments with minimum disruption to guests.

GUEST SERVICE

  • Maintains guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.
  • Ensures hotel staff, including all new-hires, know all components of the 100% Satisfaction Guarantee and We CARE-Guaranteed (if applicable in the brand), and are trained to meet service standards.
  • Develops added-value customer service programs regarding housekeeping services.
  • Can communicate to guests about hotel promotions, local attractions and points of interest.
  • Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.
  • Meets or exceeds hotel guest satisfaction measures.
  • Ensures hotel standards and services contribute to the delivery of consistent guest service.

HUMAN RESOURCE MANAGEMENT

  • Manages human resources functions including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, qualied workforce.
  • Maintains a positive, cooperative work environment between staff and management.
  • Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
  • Ensures personnel les are accurate and comply with local and federal regulations.
  • Administers personnel policies fairly and consistently.
  • Resolves employee grievances in a fair and timely way.
  • Ensures housekeepers know responsibilities and manage against those responsibilities.
  • Ensures employees know policies, pay procedures, bonus plans and benets.
  • Helps to develop management talent by acting as a mentor for direct reports.
  • Uses ongoing safety training to minimize worker's compensation claims.
  • Monitors and maintains acceptable turnover levels.


PROFIT MANAGEMENT

  • Assists in annual budget preparation.
  • Anticipates revenue/cost problems in department.
  • Tracks nancial and operating information on ongoing basis to adjust plans, labor and other costs.
  • Produces accurate nancial reports on time.
  • Orders and buys cleaning supplies, linens and chemicals at the best prices.
  • Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.

ASSET MANAGEMENT

  • Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities.
  • Ensures staff and employee involvement in preventive maintenance programs.
  • Justies capital projects for inclusion in the capital budget.
  • Protects the interest of the hotel during capital projects.


SAFETY AND SECURITY

  • Understands and implements "Right to Know" laws which apply to housekeeping supplies and chemicals.
  • Recognizes and corrects conditions which may create security, re or accident hazards.
  • Understands and implements hotel's key control system.

Additional

- Must be a citizen of this country or possess a valid work permit.
- We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected
status.


- Our company is an equal opportunity employer.

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