Head Concierge

  • FirstService Residential
  • Dec 30, 2021
Full time

Job Description

Position Description

Position Title:

Concierge

Job Number: N9252

Reports To:

Community Manager

Department:

OPS-Concierge

FLSA Status:

Non-Exempt

Last Updated:

11/4/221

The Company

Are you the missing piece? As North America's leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always do what's right and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth, you're in the right place!

Job Responsibilities

The Concierge will Meets and greets residents and provide guidance and assistance to meet the needs of residents, tenants and guests.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

* Greet and open the doors (when applicable) for residents, tenants and guests.
* Respond to all requests in a courteous, professional manner at all times
* Answer the front desk phone.
* Arrange for car/limo services when requested.
* Assist with restaurant menus, reviews, recommendation and reservations.
* Provide directions for parks, restaurants, airports, etc.
* Maintain control of all keys, including the logging of keys in and out.
* Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
* Exhibit a positive and professional attitude. Be kind and helpful to everyone.
* Escort/assist tenants to and from cars, lobby areas, etc.
* Proactively assist with packages and groceries.
* Implement/enforce building access control.
* Provide additional level of security for the complex.
* Assist with dry cleaning.
* Take resident requests for maintenance services and complete the required
* Prevent unauthorized written and verbal solicitations throughout the building.
* Take control of the lobby and monitor cameras and entranceway.
* Maintain a clean and pleasant environment.
* Secure all packages, deliveries, and other appropriate items at the designated area.
* Monitor use and return of carts. Keep appropriate records in the logbook.
* Log in all contractors. Notify superintendent of any contractors or repairmen in the
* Other duties as required.

Regular attendance and punctuality are essential functions for the role

Additional Duties & Responsibilities

* Practice and adhere to FirstService Residential Global Service Standards.
* Conduct business at all times with the highest standards of personal, professional and ethical conduct.
* Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
* May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
* Ensure all safety precautions are followed while performing the work.
* Follow all policies and Standard Operating Procedures as instructed by Management.
* Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

* This position does not require any supervisory responsibilities

Education & Experience

* High school diploma or equivalency preferred.
* Two (2) years of customer service experience preferred.
* Demonstrates working knowledge of Microsoft Office: Excel, Word
* Effective written and verbal communication skills.
* Strong customer service, communication and interpersonal skills required
* Valid Drivers license required, at some locations

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

* Excellent organizational skills and project management
* Exceptional communication and interpersonal skills.
* Advanced written communication skills.
* Advanced Microsoft Office skills.
* Knowledge of basic accounting/budgeting procedures.
* Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
* Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner
* Ability to conceptualize, plan and organize multiple programs and assignments effectively.
* Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
* Skill in developing and maintaining good working relationships.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
* Must be able to drive - Some local travel by personal vehicle is required
* Must be able to sit and stand for extended periods of time.
* Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
* Must have finger dexterity for typing/using a keyboard.
* Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
* Capable of working extended hours, to include evenings, weekends and holidays as necessary.
* This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
* Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
* Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
* Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel

N/A

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.