• Seminole Gaming
  • Nov 24, 2021
Full time

Job Description

Seminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse, NYY Steak, Sorrisi Italian Restaurant and the New York-style 1st Street Deli. Guests can entertain with live music and listen to tunes from the region's top DJs at Legends Lounge, Nectar and Sunset Grill. The Pavilion, a 1,200-seat capacity entertainment venue, has been a home to acts like Tony Orlando, Frank Sinatra Jr., Joan Collins and many more. Open 24/7,365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road at 5550 NW 40 Street in Coconut Creek, Fla. For more information, call ; visit us online at or and COMMITMENT TO SERVICE:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.SUMMARY:Reports directly to the Director of Food and Beverage. Responsible for the successful operation of the First Street Deli in accordance with established operational and guest service standards of excellence. Trains, motivates and directs staff in all aspects of performance and ensures service, quality and presentations are all met to our guests and companystandards. Ensures financial performance and profitability returns to the Seminole Coconut Creek Casino.ESSENTIAL DUTIES AND RESPONSIBILITIES:Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and proceduresDemonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observationsDemonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and DedicationEnsure prompt and discrete notification to management and/or the Ethics Hotlineof any observation of illegal acts or internal ethics violations.Identify and define business needs and implement solutions which result in beneficial changes in the operation of the restaurant, improvement in the restaurants impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs, improve efficiency, or generate revenue.Work in conjunction with the chef and direct the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established service standards.Spearhead menu item changes based on product mix reviews and guest feedback interactions.Develop menu features in conjunction with chef in an effort to remain on the cutting edge industry trends.Ensure that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.Institute cost control procedures, inventories and standards of performance. Review purchase orders and inventory levels as needed.Driving team member engagement to create a high level of morale and productivityProficient in the budgetary process in regards to analyzing data to forecast future fiscal results.Handling team member and guest concerns with a high degree of urgency.Provide project leadership and project management as assigned.Act immediately on all guest opportunities to ensure that a correction is made wherever possible.Demonstrate a personal commitment to ensuring responsible alcohol service through careful observation of alcohol service and through policies, procedures, regular communications and on-going training to all team members on responsible alcohol service and compliance.Select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Maintaining appropriate staffing levels at all times in accordance with established FTE Budgets. Hire and Train open positions with urgency to ensuring our Service commitment. Recommend scheduling changes utilizing data for fact based decisions.Protect, promote and perpetuate the Company's brand through policies, procedures, actions and communications.Communicate openly with team members and respond to questions in a timely manner.Participate in the success of the Tribal Career Development program and personal mentorship of Seminole Tribe members to encourage their development and prepare them for property leadership roles.Engage and follow direction to any other assigned duties. Qualified applicants will have a proven track record of progressive management in the food and beverage industry.EDUCATION and/or EXPERIENCE:College degree and or (3) three years of progressive restaurant management experience. A combination of education and experience will be considered. Must have strong knowledge in regards to financial information. Must be proficient in excel, word, and power point software systems. POS, MMS, or other systems are strongly preferredBending, lifting over 20 pounds at time, standing for several hours at a time.WORK ENVIRONMENT:May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.CLOSING:The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:Credit CheckCriminal Background CheckDrug Screen