Catering Sales Manager - Multi Unit

  • Legacy Ventures
  • Atlanta, Georgia
  • Nov 21, 2021
Full time Banquet Staff Sales and Marketing

Job Description

Position Summary: The Hotel Indigo Downtown and the American Hotel Downtown, Catering Sales Manager will be responsible for developing catering business and executing tactical sales plan strategy. Prospect groups and ensuring that revenue goals are achieved or exceeded by soliciting, developing and closing local corporate and social group business.

Primary Duties:

  • Pursuing new and repeat catering business that fits the hotel sales parameters per guidelines established by the VP of Sales
  • Handling catering sales for meetings, conferences and special events
  • Driving and executing all aspects of in-house events for assigned catering groups to include managing the preparation of BEOs (banquet event orders) of client specifications, diagrams, audio-visual requirements, and/or VIP amenity requests
  • Scheduling and facilitating pre and post conference meetings as necessary
  • Establishing a strong networking presence within the local hotel community
  • Developing and engaging in relationship-driven and long-term business relationships
  • Meeting with the catering and operations teams regarding details for upcoming events including event logistics, food presentation, and arrival/departure timelines
  • Making presence known to customer during the event and being available to solve issues and/or suggest alternatives to previous arrangements
  • Interacting with guests to solicit feedback on product quality and overall guest satisfaction with areas such as guest rooms, meeting facilities and equipment, food and beverage, and service levels throughout the planning process
  • Creating awareness of groups in all internal staff, communicating information with other hotel departments in a timely manner to facilitate efficient purchasing, scheduling and staffing
  • Providing personal attention to clients while they are at the hotel to ensure total guest satisfaction
  • Developing relationships with local vendors for table arrangements, limousines, photographers, etc.
  • Assisting in the development of banquet menus and pricing
  • Conducting site inspections with potential clients
  • Maintaining accuracy of Catering information in Sales Pro / Catering / CITY
  • Consistently meeting or exceeding sales goals


Qualifications:

  • Bachelor's degree preferred in Hospitality Management, Marketing, Business, or a related field
  • 2-4 years of experience in catering, hotel or restaurant sales
  • A creative and analytical mind with strong attention to detail
  • Strong interpersonal and communication skills - Strong teamwork skills including the ability to communicate, cooperate, motivate and contribute as part of a team with representatives from multiple disciplines and various levels of the organization
  • Results and deadline driven
  • Flexibility to adapt to fast-paced, changing deadlines, and balancing multiple projects
  • Able to work independently and multi-task while being productive and timely
  • Working knowledge of Delphi FDC, MS Word, Excel, Power Point and industry related CRM's
  • High level of organizational skills
  • Must be able to work weekends, when needed

Knowledge

  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
  • Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

  • Persuasion - Persuading others to change their minds or behavior.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.