Corporate Concierge Professional

  • Circles
  • Houston, Texas
  • Nov 20, 2021
Full time

Job Description

As a Concierge Professional you will offer white glove customer service while also displaying a professional and enthusiastic personality. You will assist our clientele with a wide range of services from travel planning, providing gift suggestions to product research and much more.

Qualified candidates should be comfortable in using a multitude of customer service skills to meet the wide and varied requirements of the role, and act as ambassadors to the client brand at all times. The ideal candidate will possess excellent customer service skills, attention to detail, be highly organized and have an in-depth knowledge of local businesses, entertainment venues and travel options.

Job Responsibilities:

* Consistently provide uncompromising customer service in a fast paced, structured environment

* Prioritize requests and monitor daily deliverables
* Project an approachable and professional image at all times, with adherence to companys dress code policy
* Respond to employee requests in a professional, calm, courteous, and timely manner, without exception.
* Promote meaningful relationships through engaging in informed conversation with members via face to face interaction, phone, and email.
* Perform extensive research for product comparison and information

* Participate in onsite events promoting concierge services and new initiatives
* Continuously identify ways to improve the employee experience by engaging with staff and bringing perspective on employees needs
* Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning and shoeshine services
* Perform local errands within a designated area near the office
* Other duties as assigned

Competencies:

* Excellent multi-tasking skills, being able to manage and prioritize multiple situations daily
* Ability to converse with peers and executives in a genuine, professional, and confident manner
* Flexibility to adapt to changing tasks and priorities
* Excellent written and verbal communication skills
* Ability to adhere to a schedule
* Ability to work under own initiative, with desire for continuous learning and development
* Innovative and creative approach
* Possess an extensive knowledge of the local area, places of interest, and campus amenities, and be able to communicate these confidently and articulately to employees and guests

* Ability to deal calmly and effectively with demanding customers

* Highly Efficient with ability to exceed productivity and quality standards
* Excellent interpersonal and active listening skills

* Willingness to strive for excellence even at busy times

Requirements

* Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills.

* Must have reliable transportation
* At least 3+ years of operating within a Customer Service environment providing services to the highest standard
* Luxury hotel, hospitality, travel industry, or residential or corporate concierge experience is an asset.
* Bachelors Degree preferred; High school diploma or GED required.

Benefits

* Medical, Dental & Vision Insurance starting the first day of the month after hire
* Short term & long term disability insurance
* 401k w/ match!
* Life Insurance
* Generous paid time off policy
* 30 day sabbatical every 5 years