Manager, Tourism & Trade Sales

  • Legends Attractions
  • New York, New York
  • Nov 18, 2021
Full time Sales and Marketing

Job Description


Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.


Legends Global Attractions manages a portfolio of properties around the world. From observation decks atop the US and Europe's most iconic buildings; to state-of-the art immersive multimedia attractions; and a roster of stadium tours offering the ultimate fan encounter. Our unrivaled guest experiences are shaped by the brightest minds and powered by leading edge technologies. Every journey is elevated by Legends unparalleled approach to curating hospitality and merchandise.

We manage brands to stand out to a global tourism audience driven by the best-in-class operations management, marketing methods and the finest worldwide partner support.


Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 - One World Observatory (OWO) provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City's signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).


The Manager, Tourism & Trade Sales is responsible for building and maintaining and growing partner relationships with OTAs, Travel Agents, and Wholesalers to increase the overall third party FIT business at One World Observatory. Additionally, the Tourism & Trade Sales Manager will leverage partner relationships to maximize volume and revenue in addition to increasing marketing visibility for the overall OWO brand within the contracted B2B and B2C channels.


  • Understand and service OWO's partner roster and have daily communication with client base to help continued partnership growth and ideate, implement and foster development opportunities
  • Manage FIT contracting process including new contracts, contract amendments and contract renewals
  • Monitor and fulfill any daily partner requests
  • Create and manage affiliate microsites and barcode requests for new and existing partners when necessary
  • Generate and aggregate reporting for OWO, Legends Global Attractions internal teams, and FIT partners
  • Maintain proper brand presence on partner sites, print collateral and digital marketing spaces
  • Manage concierge sales team to continue to develop and grow OWO's relationship with the local hospitality sector in order to drive additional volume and revenue through this channel
  • Help to organize and manage key tradeshows, sales missions and additional events in respective markets to help keep OWO top of mind with partners, offer brand visibility and provide proven ROI
  • Attend in market events, trade shows and sales missions as needed
  • Attend networking events and industry meetings
  • Respond in a timely manner to calls, inquiries and emails
  • Interface with Legends Global Attractions leadership and the Legends Global Attractions portfolio trade sales team
  • Understand internal ticketing system to generate reports and set up ticket packages and/or change and update products
  • Maintain up to date client communication within the internal CRM
  • Non-traditional hours (Nights, Weekends & Holidays as necessary)


To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor's Degree
    • Minimum 2-3 years experience in an FIT-focused or tourism sales position, preferably in an attraction, entertainment or hospitality environment
    • Strong communication and interpersonal skills - diplomatic, tactful, customer-focused with the ability to interact with a variety of clients.
    • Entrepreneurial spirit, energetic and outgoing personality with a proactive approach to work
  • Highly organized and data driven
  • Strong interpersonal and presentation skills
    Knowledge of Salesforce and any ticketing POS
  • Proficient in Microsoft Office Suite
    Foreign Language skills a plus


Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.