Customer Success Specialist

  • Menusifu, Inc.
  • New York, New York
  • Nov 16, 2021
Full time Other

Job Description

Who we are:

Menusifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides a comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all kinds of functional requirements from upper-stream supply chain to restaurant internal management operation and even customers. Nowadays, Menusifu has more than 100 employees and 7 offices(headquarter located in Manhattan) all around the world. We, at Menusifu, are keen on providing you an intelligent yet fine dining experience from our innovative ordering system. We're born to build smart restaurants.

Our team is young and energetic, enterprising and invincible. Menusifu has a broad-development platform to let you fully show your talents. Our mission stems from the passion of food, but beyond. If you crave it, then make it better! If you are a foodie with the same attitude, growth goals and entrepreneurial enthusiasm as Menusifu, please join now!

Stay hungry, Stay foolish!

We are hiring:

We're looking for a Customer Success Specialist to join our team. This role will directly report to the Customer Success Team Leader. The ideal role should be able to maintain good relationships with existing customers and provide critical solutions based on customer's needs. He or she also should be able to understand the deep needs of customers and integrate with our service or products.

What you bring to the table:

  • Responsible for cooperative optimization by promoting our clients' products and activities through online platforms, and helping our clients to improve their volume of sales.
  • Optimize our clients' service process, promote the establishment of information systems related to our clients.
  • Work with clients and understand their needs and requests
  • Keep up to date with the current market trends and industry forecasts
  • Visit customers regularly to collect problems and demands
  • Maintain a good cooperative relationship with clients
  • Perform other duties as assigned

Who will be the best fit:

  • Proven 2-3 years of working experience related to business operations
  • Have an understanding of market demands and be familiar with corporate social media is preferred
  • Strong problem-solving and analytical skills
  • Good communication skills, be friendly and patient
  • Detail-oriented, goal-oriented, has a strong execution ability
  • Has a clear value and sense of teamwork
  • Bilingual in English and Mandarin

What we offer:

  • Flexible working hours and locations
  • Excellent Start-up culture with openness and inclusiveness
  • Young and energetic team
  • Great career growth opportunities
  • Benefits including Insurance plans, FSA, PTO, etc.
  • Mentor Program


薪资: $40,000.00至$50,000.00(每年 )


  • Do you have an experience on client consultation?


  • corporate communication: 1 年 (首选)
  • data analytics: 1 年 (首选)


  • mandarin (首选)