Spa Group Reservations Coordinator

  • Pomeroy Lodging LP
  • Atlanta, Georgia
  • Nov 15, 2021
Full time Other

Job Description

Simple. Inclusive. Natural. Social


We are hiring for the role of Spa Group Reservations Coordinator. This full-time opportunity is based out of the brand new Alyeska Nordic Spa in Girdwood, Alaska, and offers an excellent compensation and benefits package.

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

Achieving Excellence:

As a Spa Group Reservations Coordinator, you are authorized to exceed guest expectations and maximize spa revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.


  • Is the main point of contact for all group and spa package guests. Corresponds in a timely manner with group contacts in regards to making and changing reservations. Guides and advises the guest on how to build the best experience possible for their group.
  • Demonstrates and uses advanced product knowledge of all spa amenities, promotions, access types' and resort and community amenities to enhance the experience.
  • Prepares for all group arrivals by ensuring all arrival protocols are completed and communicated to the Spa Concierge team. Following up to ensure all promises made are promises kept.
  • Works across the resort to ensure package is delivered end to end with the client.
  • Accuracy and attention to detail are two skills that support excellent service; your ability to make the guest's stay hassle free is tied directly to accuracy in making reservations, arranging special requests, posting charges, handling payments, providing guest information, and coordinating packages for guests.
  • Sells the hotel's features and benefits over the phone, and in person securing the group reservation is a daily activity requiring excellent product knowledge and advanced communication skills .

Work Perks

  • PTO - Paid/Holiday Time Off
  • Commuter's Allowance
  • Personal Days
  • Referral Bonuses
  • Medical & Dental Health Plan
  • Discounts on Retail Products and Spa Services

Experience the Alyeska Resort here:

Education & Experience:

  • 3 years experience in Spa, Hospitality, Guest Service or Retail environment
  • Computer literacy and previous reservation software and POS experience preferred
  • Passion for Guest Service and Health and Wellness

Working Conditions:

This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests and other stakeholders. Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -30 C/ -22 F to C / F.

Physical Demands:

The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.

Work Environment: The noise level in this work environment is usually moderate

Team You Will Lead: None

About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.