Operations Manager, Hospitality

  • Hampton Inn Great Valley
  • Nov 12, 2021
Full time

Job Description

Are you someone that enjoys a fast-paced environment where every day is different? Do you enjoy meeting new people? If so, we want you!!! Apply today and be eligible for a $500 Hiring Bonus!!!

The Hampton Inn Philadelphia/Great Valley/Malvern , managed by Moody National Management LP, is looking for a Operations Manager to join our team.Full-Time associates are offered competitive pay, flexible scheduling opportunities, paid time off, and comprehensivebenefits, including medical, dental, vision, and 401(k) with Employer Match.

No only that - but we are offering career opportunities, not just jobs. So whether you are just looking for a career change or looking to take that next step -apply today!

The Operations Manager position is responsible for general oversight of rooms division, both housekeeping and front desk as assigned, to achieve high levels of guest and employee satisfaction and quality service while meeting/exceeding financial goals.

Essential Functions

  • -Supervise Front Desk & Housekeeping staff: train and coach; resolve problems; provide thorough communications; recommend disciplinary action as necessary.
    -Personally conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
    -Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
    Prepare Front Desk & Housekeeping reports in a timely and accurate manner; run room status reports and disseminate information to relevant departments and individuals.
    Assign room attendants daily activities to optimize productivity. Inspect rooms and public space for quality & cleanliness taking appropriate corrective action to ensure the highest of standards are met.
    Resolve guest complaints as appropriate to maintain a high level of customer satisfaction and quality.
    Assume the responsibilities of the Manager-on-Duty in the absence of Senior Management.
    Other duties as assigned by management.

Supervisory Responsibility

Directly supervises the efforts and staff of the Housekeeping Department and Front Desk as assigned.

Job Specifications

  • -Advanced knowledge of the principles and practices within the Rooms discipline of the Hospitality profession.
    -Solid supervisory skills, especially in areas of training, coaching, and counseling.
    -Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment.
    -Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures.
    -Good command of the English language; second language proficiency desirable
    -Excellent time management skills and ability to multi-task and prioritize work
    -Excellent written, verbal & interpersonal communication skills
    -Proficiency in MS Office
    -Exceptional problem solving skills
    -Ability to maintain customer focus
    -Excellent organizational and planning skills
    -Ability to work well in a team environment
    -Ability to follow corporate standards and procedures

Experience and Education

  • -High School or equivalent education, College Preferred.
    -1+ Years of experience in the housekeeping & front desk department.
    -1+ Years of Supervisory Experience preferred.
    -Minimum training required per year as assigned by the company
    -Any additional training required by manager