Spa Experience Coordinator - Part-Time

  • Fairmont Kea Lani, Maui
  • Nov 06, 2021
Full time Other

Job Description

Spa Experience Coordinator
Luxury and tranquility in an authentic setting await our Guests at a Fairmont Spa. As an Experience Coordinator, your engaging smile and personality are the essence of great guest service. As you personally greet our Guests and assist them throughout their spa journey, you will be empowered to deliver on our mission of "turning moments into memories for our guests".

What is in it for you:

  • - Generous Health Care Package
    - 401(k)
    - Employee benefit card offering discounted rates in Accor worldwide for you and your family
    - Learning programs through our Academies designed to sharpen your skills
    - Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
    - Career development opportunities with national and international promotion opportunities


What you will be doing:

  • - Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
    - Escort guests to appointments and around spa, providing tours as required
    - Assist Guests with use of lounge facilities (Ex: experience showers, heated bench, etc)
    - Provide information and literature about the facility in person, via phone and email
    - Collect payment from clients for all services rendered and products purchased
    - Schedule treatments using spa software and other Computer applications as needed for operations


Your experience and skills include:

  • - Excellent interpersonal and communication skills
    - Ability to prioritize work in an environment with multiple interests
    - Ability to handle complex and confidential information with discretion
    - Competency using a variety of computer softwares
    - Graduate from an accredited school of aesthetics is an asset
    - Experience in the hospitality/spa industry is an asset
    - TB Clearance
    - CPR/First Aid is an asset

Your team and working environment:

  • - Frequent walking, standing and sitting throughout shift
    - Frequent lifting and carrying up to 50 lbs
    - Occasional bending, kneeling, pushing, pulling
    - Occasional ascending or descending ladders, stairs and ramps

    All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.