Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.JOB DESCRIPTION: Indirectly responsible for supporting back of house operations with the Room Chef. Monitors appearance of all foods and communicates deviations from standard to Room Chef. Provides information to assist in compiling budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary. Oversees all follow-up work to ensure non-recurrence of cashiering errors; works closely with Accounting and Audit to ensure compliance with established procedures. Provides the highest level of customer service, managing and resolving in person and phone customer service issues, in an efficient and courteous manner. Assists in scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours. Ensures regulatory, internal controls and policy and procedure compliance. Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe). Presents oneself as a credit to the Company and encourages others to do the same. QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Apr 07, 2024
Full time
Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.JOB DESCRIPTION: Indirectly responsible for supporting back of house operations with the Room Chef. Monitors appearance of all foods and communicates deviations from standard to Room Chef. Provides information to assist in compiling budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary. Oversees all follow-up work to ensure non-recurrence of cashiering errors; works closely with Accounting and Audit to ensure compliance with established procedures. Provides the highest level of customer service, managing and resolving in person and phone customer service issues, in an efficient and courteous manner. Assists in scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours. Ensures regulatory, internal controls and policy and procedure compliance. Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe). Presents oneself as a credit to the Company and encourages others to do the same. QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Benefits:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free. Efficient preparation of all food related items for both batch and individual plated recipes with attention to maintaining appropriate food costs, volume, quality, and attractiveness. Ability to perform the functions of any culinary task assigned within kitchen such as broiler, saut , Asian and prep when needed. Accountable for meeting or exceeding all State of Iowa and the Company's sanitation requirements (ServSafe). Supports safety and accident prevention programs (non-slip footwear, knife handling, and proper lifting). Monitoring/implementation of garbage separation and disposal as per standards. Partners with Sous Chef to coordinate work flow during shift to meet business demands and ensure customer satisfaction. Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned.Qualifications: Knowledge of applicable food preparation methods and measures for menu planning, soups, sauces, meat, poultry and seafood items for batch or individual recipes. Ability to cost out recipes. Must possess excellent interpersonal skills. Good oral and written communication skills, must be fluent and literate in English. Physically mobile with reasonable accommodations including ability to lift up to 75 lbs., tolerate areas of high temperature in excess of 115 degrees and able to push, pull, reach, bend, twist, stoop and stack. Compliance with all regulatory, governmental, and safety requirements. Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. Knowledge of and compliance with department, property and company policies and procedures. Maintain health department standards and regulations - inspection scores should be at or above standards.
Apr 14, 2024
Full time
Benefits:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free. Efficient preparation of all food related items for both batch and individual plated recipes with attention to maintaining appropriate food costs, volume, quality, and attractiveness. Ability to perform the functions of any culinary task assigned within kitchen such as broiler, saut , Asian and prep when needed. Accountable for meeting or exceeding all State of Iowa and the Company's sanitation requirements (ServSafe). Supports safety and accident prevention programs (non-slip footwear, knife handling, and proper lifting). Monitoring/implementation of garbage separation and disposal as per standards. Partners with Sous Chef to coordinate work flow during shift to meet business demands and ensure customer satisfaction. Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned.Qualifications: Knowledge of applicable food preparation methods and measures for menu planning, soups, sauces, meat, poultry and seafood items for batch or individual recipes. Ability to cost out recipes. Must possess excellent interpersonal skills. Good oral and written communication skills, must be fluent and literate in English. Physically mobile with reasonable accommodations including ability to lift up to 75 lbs., tolerate areas of high temperature in excess of 115 degrees and able to push, pull, reach, bend, twist, stoop and stack. Compliance with all regulatory, governmental, and safety requirements. Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. Knowledge of and compliance with department, property and company policies and procedures. Maintain health department standards and regulations - inspection scores should be at or above standards.
Full time afternoons and evenings at Hilton Garden Inn attached to Horseshoe casino.About Us:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies. Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets. Picks up used linen from Room Attendant's carts, drops linen down chute to carts that are then taken to laundry room. Pick up linen and garbage from housekeeping carts throughout the day Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities. Delivers requested guest amenities including: pillows, additional beds, blankets and other items. Maintain the cleanliness of the guest room floors and storage closets as needed. Operates equipment, including vacuum cleaners, radio, phone, mop and broom. When needed, makes up rooms. Follows all necessary safety procedures including Blood Borne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling. Adheres to departmental and company policies. Performs all other related and compatible duties as assigned. Perform duties with the use of cleaning chemicals and equipment including carpet/floor care. Perform special projects assigned by supervisors Follow safety and security procedures. Qualifications: Must be able to stand for 8 hours at a time. Previous housekeeping experience preferred, but will train excellent applicants. Must be able to speak English. Must be flexible with scheduled days off. Must have a positive team-oriented attitude. May work more than an eight-hour day or a 40 hour work week depending on hotel occupancy. Need to be able to lift 30 pounds and push or pull 100 pounds. Must be able to move furniture and do heavy lifting on a daily basis.
Apr 14, 2024
Full time
Full time afternoons and evenings at Hilton Garden Inn attached to Horseshoe casino.About Us:Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Maintains housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies. Responsible for counting and distribution of clean linen to both Room Attendant carts as well as linen closets. Picks up used linen from Room Attendant's carts, drops linen down chute to carts that are then taken to laundry room. Pick up linen and garbage from housekeeping carts throughout the day Assists Room Attendants with stripping beds, emptying trash, bringing fresh linen and other related responsibilities. Delivers requested guest amenities including: pillows, additional beds, blankets and other items. Maintain the cleanliness of the guest room floors and storage closets as needed. Operates equipment, including vacuum cleaners, radio, phone, mop and broom. When needed, makes up rooms. Follows all necessary safety procedures including Blood Borne Pathogens and Personal Protective Equipment. Must be able to identify and report safety concerns or maintenance deficiencies for proper handling. Adheres to departmental and company policies. Performs all other related and compatible duties as assigned. Perform duties with the use of cleaning chemicals and equipment including carpet/floor care. Perform special projects assigned by supervisors Follow safety and security procedures. Qualifications: Must be able to stand for 8 hours at a time. Previous housekeeping experience preferred, but will train excellent applicants. Must be able to speak English. Must be flexible with scheduled days off. Must have a positive team-oriented attitude. May work more than an eight-hour day or a 40 hour work week depending on hotel occupancy. Need to be able to lift 30 pounds and push or pull 100 pounds. Must be able to move furniture and do heavy lifting on a daily basis.
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsCaesars Entertainment is Blazing the Trail for our team members with an all-new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.JOB SUMMARY: The Sous Chef administers the overall activities of the restaurant operation.ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the assigned restaurant in accordance with established policies and procedures. Establishes and administers training programs within the assigned restaurant; counsels, guides and instructs personnel in the proper performance of their duties. Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development of methods for quality preparation of food; assists in the maintenance and development of procedures for food service and present menu items for maximum customer satisfaction. Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum labor hours. Ensures that available facilities are adequate for the performance of duties by assigned personnel. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of food served and communicates deviations from standard to the Kitchen Manager. Acts immediately on all customer comments to ensure that corrections are made when possible. Performs assigned input work in compiling annual budgets. Prepares and coordinates the periodical performance review of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel, recommends wage and salary adjustments for personnel within established limits. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be a graduate of post high school, two year Culinary Arts School or equivalent technical training in food and beverage field substituted on a year-to-year basis. Five years restaurant industry work, including two years in food preparation and service and three years in supervision is required. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including all food and beverage service areas. Must be able to coordinate multiple tasks at one time. Must be able to compile, compute and analyze pertinent data needed for reports. Must be able to negotiate with diverse departments. Must be able to communicate clearly and tactfully. Must be able to implement strategic vision and plan into day-to-day operations. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand the English language. Must be able to respond to visual and aural cues. GAMING PERMIT: N/A
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsCaesars Entertainment is Blazing the Trail for our team members with an all-new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.JOB SUMMARY: The Sous Chef administers the overall activities of the restaurant operation.ESSENTIAL JOB FUNCTIONS: Manages the day-to-day operation of the assigned restaurant in accordance with established policies and procedures. Establishes and administers training programs within the assigned restaurant; counsels, guides and instructs personnel in the proper performance of their duties. Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Coordinates the maintenance and development of methods for quality preparation of food; assists in the maintenance and development of procedures for food service and present menu items for maximum customer satisfaction. Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum labor hours. Ensures that available facilities are adequate for the performance of duties by assigned personnel. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated. Monitors appearance of food served and communicates deviations from standard to the Kitchen Manager. Acts immediately on all customer comments to ensure that corrections are made when possible. Performs assigned input work in compiling annual budgets. Prepares and coordinates the periodical performance review of assigned personnel. Recommends changes including hiring, promotion, demotion and release of personnel, recommends wage and salary adjustments for personnel within established limits. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be a graduate of post high school, two year Culinary Arts School or equivalent technical training in food and beverage field substituted on a year-to-year basis. Five years restaurant industry work, including two years in food preparation and service and three years in supervision is required. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including all food and beverage service areas. Must be able to coordinate multiple tasks at one time. Must be able to compile, compute and analyze pertinent data needed for reports. Must be able to negotiate with diverse departments. Must be able to communicate clearly and tactfully. Must be able to implement strategic vision and plan into day-to-day operations. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand the English language. Must be able to respond to visual and aural cues. GAMING PERMIT: N/A
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positionsOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Develops customer relationships by providing outstanding service that exceeds our guests' expectations. Provides guest support services that are essential to continuous slot play. KEY JOB FUNCTIONS:Player Satisfaction/Guest Service Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness. Displays attentive, upbeat and enthusiastic behavior during each and every 'Moment of Truth' interaction. Clearly communicates functionality and location of machines on the slot floor. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately. Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.Technical Proficiency Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs. Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's. Maintains monetary and paperwork accuracy within department standards. Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation systemTeamwork & Values Participates daily in high-energy, team building 'Buzz' sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem. Develops and fosters unity both inside and outside the department to improve operations and customer service.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred.QUALIFICATIONS: Literate, fluent, and easily understood in English Strong interpersonal and guest service skills Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Basic data entry/computer skills to enter information to computerized forms Must be able to take direction Must be able to pass the bi-annual slot certification tests Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time Visual and auditory range must include immediate environment Ability to lift and carry 40 pounds Mobility to move about casino floor quickly to provide fast, prompt guest service Ability to monitor/respond to visual and audio cues Must have the manual dexterity to operate a computer and other necessary equipment Must have the ability to push, pull, reach, bend, twist, stoop, and kneelPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Apr 14, 2024
Full time
Located along Lake Tahoe in the Sierra Nevada, Harrah's and Harveys Lake Tahoe properties are the premier employer of choice.Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Professional and leadership development Paid breaks and a free meal during each shift PTO/FTO Access to the on-site team member gym Health and Wellness benefits after 90 days of service On-site Wellness Center and monthly health and wellness initiatives Employee Assistance Program Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University Optional 401(k) plan eligibility after 90 days of service Sign on bonus for select positionsOur Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds that immerse, inspire and connect you'. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.JOB SUMMARY: Develops customer relationships by providing outstanding service that exceeds our guests' expectations. Provides guest support services that are essential to continuous slot play. KEY JOB FUNCTIONS:Player Satisfaction/Guest Service Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness. Displays attentive, upbeat and enthusiastic behavior during each and every 'Moment of Truth' interaction. Clearly communicates functionality and location of machines on the slot floor. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately. Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.Technical Proficiency Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs. Adheres to Nevada Gaming Control Board regulations, Harrah's/Harveys and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's. Maintains monetary and paperwork accuracy within department standards. Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation systemTeamwork & Values Participates daily in high-energy, team building 'Buzz' sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem. Develops and fosters unity both inside and outside the department to improve operations and customer service.EDUCATION and/or EXPERIENCE: High School Diploma or equivalent preferred.QUALIFICATIONS: Literate, fluent, and easily understood in English Strong interpersonal and guest service skills Ability to interact with tact and discretion Able to handle numerous monetary transactions with a high degree of accuracy Basic data entry/computer skills to enter information to computerized forms Must be able to take direction Must be able to pass the bi-annual slot certification tests Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and proceduresPHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time Visual and auditory range must include immediate environment Ability to lift and carry 40 pounds Mobility to move about casino floor quickly to provide fast, prompt guest service Ability to monitor/respond to visual and audio cues Must have the manual dexterity to operate a computer and other necessary equipment Must have the ability to push, pull, reach, bend, twist, stoop, and kneelPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis position supervises or deals Table Games on an assigned shift, placing special emphasis on guest service, and security of Harrah's Resort Southern California's assets. This position also creates an entertainment environment for all guests providing courteous, friendly and prompt service.Our ideal candidate: High School graduate or equivalent required. College degree preferred. Three years casino experience encouraged, preferably in Table Games. At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must meet Harrah's Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection. Knowledge of casino policies, procedures and regulations pertinent to Pit operations is preferred. Must possess excellent customer relations, leadership and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift, including holidays. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.About the role: Positive attitude and interactions with guests and teammates. Supervision of Table Games on an assigned shift and pit. Able to deal all or most of the table game variations. Displays a working knowledge of all table games procedures, house rules, jackpot payment procedures, and card counting methods. Ensures uninterrupted table game play by monitoring check racks and game equipment. Makes quick mathematical computations when determining winners and losers for the accurate collection and paying of bets. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Assistant Manager Casino Games or Table Games Manager. Ensures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and teammates and 3) making Comp decisions 4) resolving guest issues using approved resources. Interacts positively with support departments to facilitate casino, hotel, food and beverage services as needed. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to the Table Games Manager. Supports Table Games dealers, responding quickly to calls for approvals, guest service, or dealing error resolution. Coaches and instructs assigned personnel in the proper performance of their duties. Provides for safety and security. Displays working knowledge of table games software and can make accurate computer entries. Complies with Title 31 and AML requirements. Remains knowledgeable of current property promotions. Monitors legal compliance with federal, state, and gaming laws.A few more things: Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to respond calmly and handle many customer demands in a fast pace environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.Depending on experience, pay starts at $29.50 per hour. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Apr 14, 2024
Full time
JOIN A TEAM THAT GOES ALL-IN ON YOUAre you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with youThis position supervises or deals Table Games on an assigned shift, placing special emphasis on guest service, and security of Harrah's Resort Southern California's assets. This position also creates an entertainment environment for all guests providing courteous, friendly and prompt service.Our ideal candidate: High School graduate or equivalent required. College degree preferred. Three years casino experience encouraged, preferably in Table Games. At least 6 months dealing experience is required and/or successful completion of dealer school or program at an accredited institution. Must meet Harrah's Resort Southern California standards regarding dealing skill, defined as game knowledge, accuracy, speed, and game protection. Knowledge of casino policies, procedures and regulations pertinent to Pit operations is preferred. Must possess excellent customer relations, leadership and communication skills. Must be able to read, write, speak and understand English. Must be willing to work any day of the week and any shift, including holidays. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.About the role: Positive attitude and interactions with guests and teammates. Supervision of Table Games on an assigned shift and pit. Able to deal all or most of the table game variations. Displays a working knowledge of all table games procedures, house rules, jackpot payment procedures, and card counting methods. Ensures uninterrupted table game play by monitoring check racks and game equipment. Makes quick mathematical computations when determining winners and losers for the accurate collection and paying of bets. Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Assistant Manager Casino Games or Table Games Manager. Ensures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and teammates and 3) making Comp decisions 4) resolving guest issues using approved resources. Interacts positively with support departments to facilitate casino, hotel, food and beverage services as needed. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to the Table Games Manager. Supports Table Games dealers, responding quickly to calls for approvals, guest service, or dealing error resolution. Coaches and instructs assigned personnel in the proper performance of their duties. Provides for safety and security. Displays working knowledge of table games software and can make accurate computer entries. Complies with Title 31 and AML requirements. Remains knowledgeable of current property promotions. Monitors legal compliance with federal, state, and gaming laws.A few more things: Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to respond calmly and handle many customer demands in a fast pace environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.Depending on experience, pay starts at $29.50 per hour. The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Providing prompt, courteous beverage refreshment service to guests Providing a great experience for every guest every time through courteous interaction Keeping informed of continually changing promotional beverages, events, and services Maintaining integrity of all financial controls and responsibilities. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to guests and servers. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities Maintains a clean and stocked workstation in accordance with established health and safety guidelines Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10-hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. Must be able to respond to visual and oral cues. Must be flexible with schedule; including nights, weekends, and holidays as required. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus during your HR interview.Job Description: Providing prompt, courteous beverage refreshment service to guests Providing a great experience for every guest every time through courteous interaction Keeping informed of continually changing promotional beverages, events, and services Maintaining integrity of all financial controls and responsibilities. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to guests and servers. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities Maintains a clean and stocked workstation in accordance with established health and safety guidelines Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10-hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. Must be able to respond to visual and oral cues. Must be flexible with schedule; including nights, weekends, and holidays as required. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
Harrah's New Orleans Casino & Hotel will soon open the opulent and indulgent luxury of Caesars with a $325 million dollar expansion to transform our award-winning property into Caesars New Orleans. The property expansion plan will add a new, 340-room hotel tower by 2024 along with other expanded amenities at the site, including A full exterior and interior redevelopment & redesign A new 340-room hotel tower with views of the Mississippi River, French Quarter and Downtown New Orleans New culinary and hospitality offerings Improved, expanded and elevated gaming areas Additional development of the unoccupied area on the second floor of the casinoBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Fun and Free Employee Events Competitive Health BenefitsJOB SUMMARY: The Security Report Writer protects the assets of the company and provides a safe environment for employees and guests.ESSENTIAL JOB FUNCTIONS: Handles initial investigations for the Risk Management department. Report writers have a very important position because they have the most direct contact with patrons. They are responsible for gathering information from patrons about different incidents such as lost or stolen items, injuries, and disputes. Report writers on occasions act as agents of the casino and thus have to have the knowledge and communication skills to act accordingly. Report writers must have the capabilities of giving the correct response when various situations occur. Report writers must have a working knowledge of all the below positions to accurately do their job.ADDITIONAL WORKING KNOWLEDGE OF DUTIES:Door Officer: Responsible for the Project 21 podium. All door officers are required to go through intensive training identification cards which may include driver's license, identification cards, military identification, and passports. They must be able to recognize a fraudulent or misrepresented identification from patrons. They are also to greet each and every patron that comes into the casino. Door officers also assist patrons with lost and found items because those items are turned in to the door officers.Bike Patrol: The primary responsibility of the bike patrol is to patrol the outer perimeter of the casino which includes garages, hotel perimeter, and Fulton Street. Bike patrol also does a continuous check in the parking garage to assist patron with their needs. They are also required to do a space count on the weekends and secure the garage when it is full. The bike patrol escorts patrons to and from their hotels safely.Hotel Officers: Hotel officers are responsible for the security of all hotel patrons and visitors. They are to man the lobby of the hotel as well as the other common areas like the second floor ballrooms and restaurants. Hotel officers are also required to patrol the floors on a consistent basis to insure that all doors are properly secured, and everyone on the floors is a registered guest. Hotel officers also assist guest with escorts to their rooms. Their responsibility also includes opening hotel safes which are located in guest rooms. Hotel officers are to be very visible in the hotel and use their FOCUS skills to the highest degree.Security Officer: Assisting patrons with whatever assistance they may need at any given time which includes escorting patrons to their destinations and assisting with directions whether it is inside the casino or outside Protecting company assets which may include maintaining a stationery post in sensitive areas or escorting company funds from one location to another. All officers must maintain a professional appearance at all times Paying patrons jackpots with the slot and table games department. Assist with capturing illegal acts and protects Harrah's and Guest's property by proactively deterring criminal acts Acts as a role model, always presenting oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.QUALIFICATIONS: Must be at least 21 years old or older High School graduate preferred. Must possess strong interpersonal and communication skills. Must be physically able to stand and walk for long periods of time regardless of weather conditions. Previous public relations or security experience is desirable. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to lift up to 25 pounds and carry up to 25 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must be able to stoop, bend, jump, twist, crouch, grip and carry heavy loads and run on level surfaces as well as up and down stairs. Must be able to work independently. Must be able to see and also remember the specific details of incidents and persons. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cue Gaming License: NON-KEY
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel will soon open the opulent and indulgent luxury of Caesars with a $325 million dollar expansion to transform our award-winning property into Caesars New Orleans. The property expansion plan will add a new, 340-room hotel tower by 2024 along with other expanded amenities at the site, including A full exterior and interior redevelopment & redesign A new 340-room hotel tower with views of the Mississippi River, French Quarter and Downtown New Orleans New culinary and hospitality offerings Improved, expanded and elevated gaming areas Additional development of the unoccupied area on the second floor of the casinoBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Fun and Free Employee Events Competitive Health BenefitsJOB SUMMARY: The Security Report Writer protects the assets of the company and provides a safe environment for employees and guests.ESSENTIAL JOB FUNCTIONS: Handles initial investigations for the Risk Management department. Report writers have a very important position because they have the most direct contact with patrons. They are responsible for gathering information from patrons about different incidents such as lost or stolen items, injuries, and disputes. Report writers on occasions act as agents of the casino and thus have to have the knowledge and communication skills to act accordingly. Report writers must have the capabilities of giving the correct response when various situations occur. Report writers must have a working knowledge of all the below positions to accurately do their job.ADDITIONAL WORKING KNOWLEDGE OF DUTIES:Door Officer: Responsible for the Project 21 podium. All door officers are required to go through intensive training identification cards which may include driver's license, identification cards, military identification, and passports. They must be able to recognize a fraudulent or misrepresented identification from patrons. They are also to greet each and every patron that comes into the casino. Door officers also assist patrons with lost and found items because those items are turned in to the door officers.Bike Patrol: The primary responsibility of the bike patrol is to patrol the outer perimeter of the casino which includes garages, hotel perimeter, and Fulton Street. Bike patrol also does a continuous check in the parking garage to assist patron with their needs. They are also required to do a space count on the weekends and secure the garage when it is full. The bike patrol escorts patrons to and from their hotels safely.Hotel Officers: Hotel officers are responsible for the security of all hotel patrons and visitors. They are to man the lobby of the hotel as well as the other common areas like the second floor ballrooms and restaurants. Hotel officers are also required to patrol the floors on a consistent basis to insure that all doors are properly secured, and everyone on the floors is a registered guest. Hotel officers also assist guest with escorts to their rooms. Their responsibility also includes opening hotel safes which are located in guest rooms. Hotel officers are to be very visible in the hotel and use their FOCUS skills to the highest degree.Security Officer: Assisting patrons with whatever assistance they may need at any given time which includes escorting patrons to their destinations and assisting with directions whether it is inside the casino or outside Protecting company assets which may include maintaining a stationery post in sensitive areas or escorting company funds from one location to another. All officers must maintain a professional appearance at all times Paying patrons jackpots with the slot and table games department. Assist with capturing illegal acts and protects Harrah's and Guest's property by proactively deterring criminal acts Acts as a role model, always presenting oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.QUALIFICATIONS: Must be at least 21 years old or older High School graduate preferred. Must possess strong interpersonal and communication skills. Must be physically able to stand and walk for long periods of time regardless of weather conditions. Previous public relations or security experience is desirable. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to lift up to 25 pounds and carry up to 25 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must be able to stoop, bend, jump, twist, crouch, grip and carry heavy loads and run on level surfaces as well as up and down stairs. Must be able to work independently. Must be able to see and also remember the specific details of incidents and persons. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cue Gaming License: NON-KEY
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsPAY: $5.35/hourly + Tips (Potential to make up to $18+ per hour).AVAILABLE SCHEDULE: Evening and Overnight (Shift start time may range between 7PM-3AM, 8 hour shift)JOB SUMMARY: The Slot Attendant will monitor assigned slot sections ensuring positive and friendly guest service. The position is designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments.ESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:Player Satisfaction/Guest Service Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.Technical Proficiency Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards.Technical Proficiency (continued) Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.Teamwork and Values Offers participation in high-energy, team building 'Buzz' sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of 'Project 21'. Endorses the business objectives, ethics and values of Harrah's Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.Promotion of Products and Services Promotes and cross sells Harrah's brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).QUALIFICATIONS: Must be 21 years old or older.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High school diploma or equivalent required. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred.Language Skills:Ability to read, write, speak and understand English. Ability to respond to common inquiries or complains from customers and employees. Other:Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.GAMING PERMIT: NON-KEY
Apr 14, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsPAY: $5.35/hourly + Tips (Potential to make up to $18+ per hour).AVAILABLE SCHEDULE: Evening and Overnight (Shift start time may range between 7PM-3AM, 8 hour shift)JOB SUMMARY: The Slot Attendant will monitor assigned slot sections ensuring positive and friendly guest service. The position is designed to ensure slot playing customers are kept in play by experiencing the full range of fast and friendly slot service through well maintained machines, efficient change service, and promotion of customer programs and events such as Caesars Rewards and slot tournaments.ESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:Player Satisfaction/Guest Service Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every 'Moment of Truth' interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained.Technical Proficiency Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards.Technical Proficiency (continued) Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.Teamwork and Values Offers participation in high-energy, team building 'Buzz' sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of 'Project 21'. Endorses the business objectives, ethics and values of Harrah's Entertainment, Inc. Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs.Promotion of Products and Services Promotes and cross sells Harrah's brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Fully utilizes system centric technology and tools (such as Reel Rewards).QUALIFICATIONS: Must be 21 years old or older.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High school diploma or equivalent required. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred.Language Skills:Ability to read, write, speak and understand English. Ability to respond to common inquiries or complains from customers and employees. Other:Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels. Must be able to lift and carry up to 40 pounds.GAMING PERMIT: NON-KEY
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.Job Description: Responsible for monitoring table games activity to ensure game integrity and proper payouts as well as supervising team members. Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Ask about our hiring bonus in the HR interview.Job Description: Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.Job Description: Responsible for monitoring table games activity to ensure game integrity and proper payouts as well as supervising team members. Monitor table game activity to ensure game integrity, record player statistics and ensure proper payouts. Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Provide complimentary items to guest as requested in accordance with policies and procedures. Ability to read and comprehend simple instructions, short correspondence, and memos. Other duties as assigned.Qualifications: Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Available to work required schedule which may include nights, weekends, and holidays as needed. Must be able to respond to visual and oral cues.
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Works closely with Total Rewards Center to promote new card sign up programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink tray). Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelinesQualifications: Read, write legibly, understand and speak English. Excellent customer service/communication skills. Count money and change correctly Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in often crowded/noisy environment. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as the volume of business increases. Mathematical ability including the ability to add and subtract. Ability to stand and walk for 8 to 10 hour shifts. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must meet professional appearance standards as prescribed by company policy.
Apr 14, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Works closely with Total Rewards Center to promote new card sign up programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink tray). Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelinesQualifications: Read, write legibly, understand and speak English. Excellent customer service/communication skills. Count money and change correctly Available to work required schedule which may include nights, weekends, holidays and overtime as needed. Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in often crowded/noisy environment. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as the volume of business increases. Mathematical ability including the ability to add and subtract. Ability to stand and walk for 8 to 10 hour shifts. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must meet professional appearance standards as prescribed by company policy.
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.JOB DESCRIPTION: Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Provide complimentary items to guest as requested in accordance with policies and procedures. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Performance management of team members to include performance coaching, training and development, documentation, performance appraisals, etc. Responsible for the overall integrity of daily operations. Role models regulatory, departmental and company policies and procedures. Presents oneself as a credit to Caesars and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: The ideal candidate will possess the following qualities: 2 years progressively more challenging experience in a gaming operations role, table games experience preferred. QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to prioritize multiple projects and meet strict deadlines. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.WORK ENVIRONMENT: Must be able to work in a fast paced environment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required.
Apr 07, 2024
Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.JOB DESCRIPTION: Open and close table games in assigned area verifying count as provided by the dealer. Inspect card decks prior to play. Track and record player buy-ins, wins, losses and bet amounts. Monitor bets and payouts and correct as needed. Complete rating cards for players. Initiate and verify fills to tables. Provide complimentary items to guest as requested in accordance with policies and procedures. Investigate and resolve guest complaints or concerns in accordance with standard procedures. Performance management of team members to include performance coaching, training and development, documentation, performance appraisals, etc. Responsible for the overall integrity of daily operations. Role models regulatory, departmental and company policies and procedures. Presents oneself as a credit to Caesars and encourages others to do the same. Other duties as assigned. EDUCATION and/or EXPERIENCE: The ideal candidate will possess the following qualities: 2 years progressively more challenging experience in a gaming operations role, table games experience preferred. QUALIFICATIONS: Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English. Excellent interpersonal skills and organizational ability. Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook. Ability to prioritize multiple projects and meet strict deadlines. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.WORK ENVIRONMENT: Must be able to work in a fast paced environment. Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality. Must be flexible with schedule, including nights, weekends, and holidays as required.