Guest Service Team Member

  • SusieCakes
  • San Francisco, California
  • Oct 03, 2021
Full time Other

Job Description

Hiring immediately

Full time 40 hours a week

STARTING AT: $17.00 an hour SUPPLEMENTAL PAY: Tips $2-$3 an hour

Our Brand is built on offering a delicious selection of baked goods, coupled with exceptional service. Connecting through celebration is what we believe in and what we do everyday with out Team Members, our guests and our community.

Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager-on-Duty (MOD) or General Manager. Deliver product on an as needed basis.


* Maintain positive guest and team relations by living company values
* Deliver premium guest service according to steps of service and standard operating procedures
* Take and hand out guest orders with attention to detail and accuracy
* Delivering product on an ongoing basis and according to business needs.
* Answer questions about daily/custom offerings and pricing with confidence
* Identify and recover guests who are dissatisfied with service and/or product
* Perform shifts as scheduled to open and close the bakery
* Perform dishwasher duties as needed
* Assist culinary team as needed
* Ensure all food is prepared, handled and stored according to all required food safety code standards

BENEFITS: We are proud to offer:

* Flexible work schedule
* Free non-slip shoes (annually!)
* Birthday month PTO with complimentary cake
* Company holidays off (Thanksgiving, December 25th-27th, and New Years Day)
* Medical, dental, vision insurance
* Vacation, 401k, FSA
* Pet rescue reimbursement and pet insurance
* Flexible return to work schedule for maternity leave
* Generous discounts to all our delicious desserts!


* One year of experience in a customer service environment preferred
* Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
* Attention to detail
* Excellent verbal and written communication skills
* Must be able to safely utilize all bakery equipment
* Ability to work in multiple regional locations
* Ability to work in cross functional roles as needed (front-of house & back-of-house)
* Ability to adapt to a flexible schedule according to business needs
* Ability to transport product and make deliveries when needed
* Must have reliable transportation and valid drivers license


* Frequent walking, kneeling, bending and reaching overhead
* Able to stand for extended periods of time
* Must be able to lift, move and carry up to 50 pounds


* High school diploma or GED required


* Must be able to speak, read and write English


* Ability to work flexible hours, including weekends and holidays, as needed