General Manager

  • IDM Hospitality Management
  • Highland, Wisconsin
  • Oct 02, 2021
Full time General Managers and Management Executives

Job Description

SUMMARY SCOPE OF ROLE

A General Manager with IDM Hospitality must be a true entrepreneur in every sense of the word and the epitome of what a leader should be. Maintaining a balance of successful oversight of the daily hotel operations and property profitability while simultaneously providing dynamic and ethical leadership in the hotel's continuing effort to deliver memorable guest service beyond guest's expectations, is an everyday quest for this role


MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations

OR

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years hands on experience in the guest services, front desk, housekeeping, sales and marketing or management operations


ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing performance, implementing and complying with all company policies and standards,
  • Oversight and direction of all sales and marketing initiatives
  • Ensure guest and associate satisfaction levels remain at or above acceptable levels
  • Monitor and develop team member performance particularly with department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members as needed
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities


ADDITIONAL JOB FUNCTIONS

  • Delivering property orientation for associates at all levels, to improve the level of professionalism, responsiveness, and quality of guest services;
  • Developing an operations strategy that ensures that IDM Hospitality's operational standards are consistently delivered throughout all areas of the hotel
  • Lead the annual business planning and budget process
  • Partner with IDM Hospitality in the recruitment and onboarding of associate positions as required
  • Human Resource development activities aimed at fostering team building, coaching, and mentoring, to increase guest and associate satisfaction, while reducing turnover
  • Other duties as assigned by IDM Hospitality Corporate team


KEYS TO SUCCESS IN THIS ROLE INCLUDE

The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its operational objectives by focusing on the following:


  • Hands on leadership of team
  • Driving associate experience - meets or exceeds employee satisfaction benchmarks
  • Delivering guest experience - meets or exceeds guest satisfaction experience
  • Activity participates in community relations
  • Create and implement a cohesive Hotel Business & Marketing Plan including: P&L, Direct Sales, Advertising, Marketing, PR, Revenue Management, Ecommerce, On-line Reputation Management, Hotel F&B and Hotel Programming
  • Drives Revpar, Revpar index and Revenue per guest
  • Drives Food & Beverage experience if applicable
  • Drives Gross Operating Profit, Flow through and NOI per key


EXPECTED HOURS OF WORK HOURS

This is a full time, year-round position with a minimum of 50 hours per week expected.


REPORTING RESPONSIBILITIES

The General Manager reports to the Vice President of Operations for IDM Hospitality. This role will have direct oversight of all department heads on property and indirect oversight responsibilities of all associates on staff.


PHYSICAL REQUIREMENTS

Ability to lift to 50lbs, clearly verbally communicate with employees and public. speak, hear, see, read, write, type, dial, reach, and bend.


TRAVEL REQUIREMENTS

Infrequent travel up to 10% for required meetings, conferences and/or trainings is required. Travel options will include car, train and/or airline travel along with possible overnight stays will also be required.


OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice


Job Type: Full-time


Salary: $75,000.00 to $78,500.00 /year