Director of Rooms/AGM

  • Hostelling International USA
  • 891 Amsterdam Ave, New York, NY 10025
  • Oct 01, 2021
Full time Front Desk and Night Auditors General Managers and Management Executives Other (Driver)

Job Description

Our flagship hostel in New York City is seeking an Assistant General Manager. The Assistant General Manager is responsible for overseeing the day-to-day operations of the Hostel, front desk, back office, housekeeping and maintenance departments, as well as supporting food & beverage operations and assisting the General Manager with budgeting and strategic planning. Full Time employees are eligible for medical, dental, vision, disability, vacation, sick, floating holidays, 403b w/ company match, and more. New Hire waiting periods apply.


  • Represent the organization’s mission and values through all aspects of operational oversight and team/guest interactions.  
  • Provide strong leadership; foster a positive and inclusive team culture. 
  • Assist with implementation and monitoring of financial/operational plans, 
  • prepare finance statements, periodic forecasts, and annual department budgets, adhere to deadlines for reconciliations.
  • Manage supply inventories ensuring budget cost control.
  • Oversee Front desk, Housekeeping, and Maintenance functions. 
  • Oversee security function ensuring a safe and secure environment for guests and employees. 
  • Assign duties/initiatives to staff and observe performance to ensure adherence to hostel policies and established operating procedures.
  • Review guest comment cards; respond or resolve complaints as required. Monitor online reviews. 
  • Support GM on all people related matters including new hire orientations, training, ongoing feedback, time and attendance, employee performance reviews and disciplinary actions. 
  • Work closely with GM and Maintenance to ensure preventative maintenance programs are recorded and in place; continually develop the hostel safety program.  
  • Audit and ensure city agency compliance and permits proactively addressing potential citations, inspections as needed.  
  • Coordinate with and support other departments on hostel activities to promote and further the HIUSA Mission.
  • Participate in Hostel manager on duty program. 
  • Embrace and promote the HI USA “Success Through Service” Culture.
  • Other duties as assigned 


  • Minimum 3 years management experience and bachelor’s degree, or equivalent combination. 
  • Experience in hospitality operations preferred. Hostel experience a plus. 
  • Strong interpersonal and leadership skills. 
  • Excellent organizational skills, ability to manage multiple tasks and projects simultaneously, with attention to detail.
  • Familiarity with hospitality front desk/reservation systems and methods.
  • Strong computer skills, especially Microsoft Office Suite.
  • Basic math and accounting skills including 10 key calculator and reconciliation
  • Staff supervision experience.
  • Ability to work effectively without immediate supervision.
  • Conflict resolution skills and ability to act effectively in a crisis.
  • Must be willing to work evenings, weekends, and holidays as schedule requires.
  • First Aid and CPR certification preferred; training can be provided


HI USA is a nonprofit organization founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world around. For over 80 years, HI USA has provided a network of affordable hostels to facilitate interaction among people from diverse backgrounds, from across the country and around the world. As our community of travelers gets to know each other, they discover their similarities and differences, expanding their world views as they build friendships.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms.  The employee is regularly required to use hands to finger, handle or feel objects, tools and controls; to reach with hands and arms; to stand, walk, sit, stoop or crouch, talk, and hear.  The employee is occasionally required to climb or balance.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.