Outlet Supervisor

  • Loews Hotels & Co
  • Tucson, Arizona
  • Sep 28, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Effectively supervise and train staff to ensure service is provided to all guests in the three meal restaurant and Room Service. Essential Functions and Responsibilities Oversees, supervises and performs all opening and closing duties as listed on side work assignment sheet Greets and seats guests and ensures total guest satisfaction Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies Checks and maintains par levels through ordering and approval of orders Ensures profitability by controlling expenses, reducing breakage and guest satisfaction Reports any unsafe work conditions and takes appropriate measures to correct Ensures proper handling of guest checks and payment transactions Intercedes and/or fills in for employees should the need occur Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all training sessions and meetings Supportive Functions and Responsibilities Executes emergency procedures in accordance with hotel standards. Attends scheduled meeting and training classes Know and enforces hotel policies, procedures, standards and ABC regulations including grooming, service and emergency Complies with hotel policies and rules and uniform and grooming procedures Encourages a positive attitude among employees and treats other employees and guest with courtesy and respect Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance Is polite, friendly, and helpful to the guests, management, and fellow employees Qualifications Required: Understanding of all front of house positions in a three meal food and beverage outlet to include server, host, bartender and server assistant Able to work a flexible schedule including night, weekends and holidays. Proven, professional written and oral communication skills. Excellent organizational skills Preferred: Knowledge of food and beverage trends Knowledge of Micros systems TIPS certified Education: Minimum of high school degree or GED. Two or four year degree in Hospitality Management preferred. Experience: Minimum one year as a Restaurant Supervisor in a similar sized food and beverage operation in either an independent restaurant or hotel restaurant setting Must have at least four years' experience in a three meal upscale restaurant setting, practical experience in all front of house positions Licenses or Certificates: TIPS certified