Hospitality Specialist

  • Zenith Home Corp./Zenna Hospitality
  • New Castle, Delaware
  • Sep 25, 2021
Full time Other

Job Description

Hospitality Specialist- job post

Zenith Home Corp/Zenna Hospitality



  • Bachelor's (Required)
  • Hospitality: 2 years (Required)


Full Job Description

Hospitality Specialist

Zenith Home Corp. (ZHC) is a market leader in consumer products. Our products can be found online and in all major retail stores (such as Walmart, Target, Bed Bath & Beyond, Lowes and Home Depot) as well as Pro / MRO, builders and installer businesses and Hospitality. We are looking for a Hospitality Specialist to join us and help support the growth of our Hospitality business under the ZENNA HOSPITALITY division.

The ideal Hospitality Specialist candidate is someone who is excited to learn about the Hospitality business and to engage directly with hotel and buying team partners while working cross functionally with internal departments to assist in the growth in this business segment. This position will assist with the processes and procedures to meet the needs of the Hospitality team. Organization and ability to multi-task in this fast-paced business segment is critical for success.

Essential Functions and Abilities:

  • Key member of Zenna Hospitality division responsible for the cross functional communication and organization of the department
  • ERP and CRM data entry and maintenance
  • Quote generation freight costs including an understanding of incoterms
  • Strong Excel knowledge to assist hospitality sales management on compiling industry data or leads to enter into the CRM
  • Build relationships with customers and internal team
  • Prepare samples and spec kits for customer requests, meetings, trade shows and lunch & learns
  • Power Point knowledge to create sales related presentations.
  • Assist with customer needs and troubleshooting (including but not limited to: order inquiries/problems, customer product database updates, shipping problems/questions and updates, etc.)
  • Serve as primary internal communication liaison between Customers and Sales to Operations, Accounting, etc. regarding customer needs, requirements and preferences
  • Assist Finance/Accounting with questions/research regarding overdue accounts
  • Ability to travel periodically for trade shows and meetings
  • Bilingual (English and Spanish) would be a plus

This job description does not imply that these are the only duties to be performed by this employee. The incumbent in this position will perform such other tasks as may be required for the effective operation of the team upon the request by his/her Manager.

Desired Characteristics:

  • Curious: Willing to learn about our company, our industry, our customers and their customers.
  • Decisive: Makes decisions in a timely manner, often with incomplete information and under tight deadlines and pressure.
  • Process Management: Able to figure out the processes necessary to get things done and work through them efficiently.
  • Creative Thinker: Thinks outside the box. Comes up with new ideas, easily makes connections among previously unrelated notions and tends to be seen as original and value-added in brainstorming meetings.
  • Team Oriented: Understands that partnering with others is the only way to accomplish aggressive goals.

Education and Experience Profile:

  • A bachelor's degree, preferably in Hospitality or a related field.
  • Experience with hospitality and service industries required

Work Environment:

  • Healthy work-life balance
  • 401(k) plan + match
  • Excellent medical, dental and vision coverage
  • Paid time off
  • Discounted products
  • FUN company events!
  • Casual dress environment

Summer hours

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday


  • Bachelor's (Required)


  • Hospitality: 2 years (Required)

Work Location:

  • One location