Assistant General Manager

  • Genghis Grill
  • Memphis, Tennessee
  • Sep 12, 2021
Full time General Managers and Management Executives

Job Description

Position Summary:The Assistant General Manager (AGM) is responsible for supporting the mission, vision and values of Genghis Grill through all that he/she does in their role every day. The AGM will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company while developing restaurant staff. The AGM is responsible for the overall operation of the restaurant as part of the management team. The AGM ensures all guests are provided with prompt and friendly service according to our Genghis Grill standards. The AGM oversees fellow teammates to ensure overall guest satisfaction while working under the General Manager's guidance.Skills, Duties, & Responsibilities:To directly assist the General Manger in meeting or exceed established sales, revenue and profitability goals, SLEBITA movement in a position directionTo directly assist the General Manger to ensure the financial integrity of all P statements by adhering to systems that properly track expenses and revenues that are categorized, coded and posted through control processesWith direction received from the General Manager, assist in the management of monthly and annual sales objectives for the restaurantEnsure all revenues, cash, or credit are properly deposited and accounted for and are secured into the Company's operating bank accountManage internal/external communications in a timely and effective mannerCommunicate restaurant objectives in meetings and, as required, present initiatives and objectives by speaking and guiding the team to meet established objectivesInitiate and execute sales building efforts and events outside of the restaurant within brand standardsLead daily shift meetings and be knowledgeable of any upcoming specials, events, menu changes, weekly focuses, etc.Perform opening duties such as counting of drawers and recording in the safe log, getting change from the bank when necessary, food line checks, store walk-through, food and cooler temperature logs, etc.Make sure all standard operating procedures are being followed at all timesWork directly with vendors to ensure that the restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanlinessMaintain safe working conditions as required by OSHA and federal, state and local governing bodiesEnsures maintenance of a safe and harassment free workplaceCommunicate with managers, hourly teammates, and guests, providing positive feedback and promoting a positive image of the restaurant and good teammate moraleAbility to perform the duties and responsibilities of all positions at the restaurant, is proficient in performing such duties, and through instruction and supervision, trains and develops both managers and hourly teammatesRegularly counsels and coaches teammates, and has the authority to suspend teammates pending review of the situation by the General Manager, or discharge an teammate immediately for instances of serious misconduct as defined in the Employee HandbookAlong with the General Manager evaluates staff with formal evaluationsLeads a shift effectively and develops Operations Managers and MIT's to do the sameExecutes effective use of the Daily Communication LogAssist teammates with any guest issues; perform appropriate discounts (student, birthday/email club, police/fire/military, etc.)Greet and seat guests at the front entrance, maintain appropriate wait time quotes when necessary, and plan for reservationsOversee all daily, weekly, and running side work and any additional projects or responsibilities are completed in a timely fashion, update side work sheets as neededRun closing reports at the end of night and update the PPerform any additional projects or duties as assigned by the GM, assist GM with assigning and supervising projects to fellow managers, FOH & BOH teammatesOversee all food and liquor purchasing and weekly inventory, food & liquor costCoordinate the maintenance of all order guides and updating of pars based on sales projectionsManage and create positive, working relationships with all representatives, vendors, teammates, etcOversee kitchen management; ensure the recipe book/build/cut charts our clean, organized, and being followed dailyManage bar operations; proper product is in stock, all drinks are being measured appropriately with jiggers, all recipe cards are clean, organized and followed 100%Maintain clean and sanitary work environment: kitchen, grill, server station, all coolers, dry storage and supplies, etc.Participate in interviewing, hiring, training, developing, motivating, coaching, and counseling all hourly teammates as well as hosting food and beverage classes, complete all new hire paperwork and orientationTakes quick and responsible action in solving problems and able to use reason when dealing with disciplinary issues.Assists in addressing issues resulting from critical violations on Health Inspections in a timely and professional mannerSafeguards the Company assets, including funds, equipment, and the restaurant building taking appropriate action as and when necessaryThrough communication with the General Manager, Regional Manager and Home Office, handles guest and teammate accidents, injuries and complaintsReview coding and posting of all invoices to P and maintaining updated, accurate food & liquor inventory sheets and pricingOversee local store marketing and partnership opportunities, help to drive sales and create brand ambassadorsMaintain positive teammate morale, plan holiday parties and outingsAssist with FOH & BOH hourly teammate schedules and labor projectionsResponsible for end of week financial reporting and explanations of actual vs. projectionsRegularly interviews applicants for employment, assisting in making hiring decisions for the restaurant and regularly coaches and includes other managers in the processEnsures compliance with Federal, local, and state laws, company policies and proceduresPerform general physical activities including extended use of your arms, legs, and body; may include climbing, lifting up to 50 lbs, balancing, moving, and bending.Ability to remain active and on your feet throughout the duration of your shiftAbility to work in a fast-paced, high-volume settingServSafe CertificationBasset CertificationAny additional certificate that may be required in the employers' city, state, county, etc.Must pass a Background CheckMust pass e-verify screeningAuthority:The Assistant General Manager acts within Company policy and applicable federal, state and local legislation to do whatever is necessary to carry out the mission of the Company; however, without the approval of the Regional Director may not:Neither commits the Company to any budgeted expenditure in excess of $500 nor sign any lease contracts or legal agreementSign any contract or legally binding agreement including, but not limited to, marketing venturesDispose of any capital assetRevise the organizational structure of any department/areaEnter into a relationship with any employee, which may have or appear to have an adverse effect upon his/her, ability to carry out his/her responsibilitiesRequirements:A High School DiplomaMinimum three to five years' experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venueEffective oral and written communication skillsRegularly works 50 hours per weekMust hold a valid driver's licenseRegularly works in the kitchen leading, training, teaching and coaching culinary dutiesRegularly works in the dining room leading, training, teaching and coaching host and service functionsKnowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectivesHuman Resources management skills in employee relations, recruiting and retention and employee recognitionAbility to work with minimal supervision and determine task prioritiesAdvanced analytical and problem solving skillsExcellent computer skillsExceptional organizational skills and attention to detailStrong communication, presentation and writing skillsAbility to communicate effectively with all levels of managementAbility to multitask and prioritize effectivelyAbility to effectively manage teams as well as work effectively as part of a teamPassion for providing excellent service and qualityEmbodies Genghis Grill's Core Values and CultureWe Offer:Benefits offered: medical, dental, visionPaid time off after 6 months and increasing with tenureCritical Illness and Accident Insurance, no minimum100% discounted shift meal