The associate must have a professional demeanor, represent the hospital and Food & Nutritional department in a positive manner. The associate must be discreet with all communications related to patient information and their care. The «Patient Nutritional Care Specialist» must practice AIDET techniques and execute proper scripting to ensure quality visits each time the patient is interacted with. In addition to breakfast, lunch & dinner, the associate will maintain adequate nourishment, tube feedings and formulary stock with feeding tubes as well as specific foods kept on the floors for patient consumption.
This position will provide the menus, communication peripherals and be the link between nursing and the nutrition department
Champion the customer service for the patients on any of the patient floors. The associate will have responsibility for one or more floors. The associate will solicit feedback from the patients and relay messages to the appropriate manager. The associate will follow through to see that the issue was addressed and resolved.
Must be a great communicator with all team members intra-departmental as well as extra-departmental, maintaining a great can-do attitude with the tenacity to follow through to make sure that commitments are completed timely and professionally.
Follows physician, dietitian & nursing guidance for specific nutritional care as it relates to their job duties.
Must maintain a positive image with a clean, pressed uniform, proper health code coverings, and safety shoes.
Must be able to work closely with each floor's nursing team as an intricate part of the team and attend periodic floor team meetings.
Assures all meals are presented in an appetizing and timely manner and at proper temperatures.
Must be able to keep stock in the nourishment rooms stocked, rotated and nursing aware that it's available.
Must be able to interact with patient family members in a manner that is professional and diverse to honor their respect for time with their family members.
Must be able to respect and respond to a patient's cultural and religious preferences while working with the patient on meal selections. Report to dietitian and supervisor regarding such activities.
High school graduate or GED equivalent required.
LICENSURE, REGISTRATION, CERTIFICATION:
Certification in CPR
Certification in "Catering To You"
Certification "ServSafe Sanitation"
One year of Food Service experience desirable.
Proven customer service experience desirable