Special Events Rep - On Call (MGM Springfield)

  • MGM Resorts International
  • Springfield, Massachusetts
  • Sep 12, 2021
Full time Other

Job Description

Location:Springfield, MassachusettsBecome one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.It is the responsibility of the Special Events Representative to support and execute Casino and Entertainment events as well as monitor and help manage the guest experience on the gaming floor where applicable. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and proceduresPRINCIPAL DUTIES AND RESPONSIBLITIES:Maintaining a sound knowledge of the property's amenities, events and promotional activitiesMonitoring/directing guest traffic as they participate in events/promotions on or off the casino floorMaintaining an awareness of all promotional/enrollment kiosks on the casino floor, addressing any minor functionality concerns and reporting major issues to the Special Events ManagerGreeting guests that arrive via scheduled motorcoach and provide general support of the motorcoach programUsher/Ticket-Taker responsibilities for scheduled Entertainment events produced by MGM Springfield on or off propertyProtects the confidentiality of all company files and documents under immediate controlPerform other job-related duties as requestedSUPERVISION:This role has no supervisory responsibilityMINIMUM REQUIREMENTS:One (1) year of experience in a guest service roleEffectively communicate in English, both oral and written formsPREFERRED:Previous experience working in a similar resort setting.CERTIFICATIONS, LICENSES, REGISTRATIONS: Massachusetts Gaming Commission LicenseProof of eligibility to work in the United StatesKNOWLEDGE, SKILLS, AND ABILITIES: Excellent guest service skillsInterpersonal skills to effectively communicate with all business contacts.Professional appearance and demeanorWORKING CONDITIONS:Work hours may vary as this is a support role scheduled around property events. This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit