Table Games Dealer Full Time & Part Time (MGM Springfield)

  • MGM Resorts International
  • Springfield, Massachusetts
  • Sep 12, 2021
Full time Other

Job Description

Location:Springfield, MassachusettsPOSITION SUMMARY:It is the responsibility of the Table Games Dealer to perform the act of dealing table games while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.PRINCIPAL DUTIES AND RESPONSIBILITIES:Deal one or more Game Types proficiently; including Blackjack, Baccarat, Roulette, Craps, Specialty Games (Poker), and variationsProtect, control, and verify the accuracy of fills, credits, openers/closers, and marker transactions; accurately exchange cash or markers for chips; collect losing bets, pays winning bets, and collect commission based on game dealtCommunicate verbally with supervisors or Table Games Managers of unnatural or irregular play and disputes on the gameNotify supervisor immediately of all mistakes or claims and makes resolution only at the direction of the supervisorVerbalize player instructions, card totals, results or any other information as required in the procedures of each gameMaintain a helpful and courteous atmosphere on the gamePromote and maintain the highest level of service to all guests while staying alert to their needs and respond effectively to guest inquiries; resolve guest complaints within scope of authority; otherwise refer the matter to managementNotify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theftPerform other job-related duties as requestedKNOWLEDGE, SKILLS, AND ABILITIES: Able to effectively communicate in English, in both written and verbal formsAbility to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentialityAbility to multi-task and work well in a fast paced, team-oriented environmentExcellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detailEffective listening abilities with strong judgment skillsExcellent customer service skills and interpersonal skills to effectively communicate with all business contactsMINIMUM REQUIREMENTS:High school diploma or equivalentOne (1) year dealing multiple table games experience working in a similar resort settingWork varied shifts, to include weekends and holidaysPREFERRED:Six (6) months of dealing multiple table games experienceBilingual