Location:Springfield, MassachusettsPOSITION SUMMARYIt is the responsibility of the Apprentice Bartender to support the Bartender by ensuring his/her outlet is clean, organized, and properly stocked at all times and to service guests in a courteous, timely, and professional manner as needed. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.POSITION RESPONSIBILITIES/DUTIES:â¢ Cleans all equipment, tools, and supplies; polishes glassware; and ensures equipment is in good working order.â¢ Ensures proper set up, labeling, stocking and delivery of alcohol, non-alcoholic beverages, supplies, glasses, paper products, garnishes, and ice.â¢ Delivers orders from warehouse to bars as assigned.â¢ Maintains the cleanliness, sanitation, and appearance of the bar area(s).â¢ Performs all opening and closing duties, based upon shift assignment.â¢ Completes tasks which include: checking quality and amount of all bar stock and supplies through checklist; setting up bottles in display cabinet and speed rail; checking condition and cleanliness of blender, shaker and other tools; checking temperature/chemical levels of refrigeration units, glass wash machine, and sanitation buckets.â¢ When bartending, rings beverages that are poured or served and follows all cash handling procedures.â¢ Promotes and maintains the highest level of service to all guests while staying alert to their needs, and responds effectively to guest inquiries.â¢ Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.