At the DoubleTree by Hilton Albuquerque hotel, we are seeking an energetic, friendly and inviting personality to join our team- if this is you, please feel free to apply. We are seeking to fill a full-time Rooms Division Manager. The selected candidate would be a ssisting the General Manager in the administration of the Hotel by directing staff efforts toward guest satisfaction, employee productivity and hotel profitability.
The list of duties that will be expected to fulfill are:
Implements and manages hotel's daily quality process including: goal communication, staff member empowerment, compliance to Standards of Product and Performance, service recovery and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements and coaches accordingly.
Visually observe staff performance and conduct various evaluations such as room inspections, coordinate action plans in areas found deficient. Oversees Front Desk, Housekeeping /Laundry and Security. Track progress follow-up to ensure all areas meet or exceed established company /Hilton QA standards and Emergency Procedures.
Organize, conduct and/or participate in scheduled meetings held throughout the hotel and coordinate efforts to provide proper follow-up on action items established at each meeting. Plan, coordinate and communicate staffing needs, product and logistics for conventions and conferences for successful results.
Formulate and issue proper responses to guest letters written to the hotel. Investigate incidents detailed within letters with the appropriate departments, take corrective action if necessary, write back to the guest with the result of the investigation and offer a possible solution.
Coordinate all assignments delegated from the General Manager's Office and follow-up on successful completion of same.
Analyze and approve or reject forecasts and budgets (monthly, annual or five year) based on criteria from the corporation, General Manager, and/or current projects. Review and approve allowances, paid outs, petty cash and employee entertainment checks.
Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager's review.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.