Catering Sales Manager

  • Pinnacle hotel Management
  • Philadelphia, Pennsylvania
  • Sep 11, 2021
Full time General Managers and Management Executives Banquet Staff Sales and Marketing

Job Description

Oversee sales, catering sales and events efforts for the Courtyard by Marriott Philadelphia City Avenue. This includes establishing pricing strategy for groups, leisure and business transient; creating sales and catering budgets; finding new market segments and business for the hotel; implementing marketing and ecommerce strategies; creating and maintaining strong relationships with customers; utilizing sales systems to maximize revenues; managing sales and events teams and participating in hotel strategies and activities.

Essential Functions:

  • Interact with all key departments; Develop and execute action plans with hotel operations
  • Interact with Finance on analysis of budgets and group accounting procedures, etc.
  • Monitor all Sales and Catering Reports
  • Communicate Results and Plans to General Manager on a regular basis
  • Participate in meetings with Ownership and Management Company
  • Responsible for development, solicitation and maintenance of all accounts, to meet or exceed ESS and budgeted goals, and for the management of all aspects of the Sales and Catering departments in accordance with hotel standards
  • Strong negotiating skills and decision-making capabilities, resourcefulness to conduct independent research and gather information to fully understand your market accompanied by solid analytical skills
  • Ability to handle conflict and resolve situations in a logical win/win manner both for customer and hotel
  • Negotiates room blocks, room rates, function space, food and beverage prices and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via group sales contract, corporate rate agreement, or catering event order
  • Participates in industry and civic organizations and all local community functions representing sales opportunities for the hotel.
  • Conducts hotel tours and entertains qualified potential clients in accordance with the company and property policies.
  • Monitor and handle calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered and quotes prices.
  • Monitor and handle all inquiry calls on a timely basis; actively solicit and book business following hotel standards. Meet with clients to work out the details of their requirement for rooms; suggestively sell hotel features and benefits.
  • Ensures that each banquet room is inspected prior to a function to verify that the room set-up, menu, and schedule of events is correct
  • Oversees the transition of functions from the sales phase through the execution of the event to ensure that the team is working effectively together and all events are executed flawlessly.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established Marriott policy, procedures, training and associates involvement activities.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels
  • Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.