Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests. Your mission: Should you choose to accept it We want someone who thinks outside the box. Our Belief Statement starts with "We love what we do and what we do is important." Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better. The Nitty-Gritty: What exactly you will be doing In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Maintain the Virgin "Tone of Voice," culture & level of standards set forth by the management team. Maintain complete knowledge of the following at all times. Hotel features/services, hours of operation. All room types, numbers, layout, décor, appointments & location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities. Use excellent communication skills with guests and staff including verbal, written and body language. Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc). Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad). Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures. Adhere to the following cashiering procedures: Process allowances Make change for guests Post charges Settle Room accounts Run closing reports Count bank at end of shift Complete designated cashier reports Drop Receipts Secure Bank Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies. Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Communicate timely and in a responsive manner via digital device. Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay. Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service. Deliver VIP arrival amenities and assist with room inspections for VIP arrivals Assist in carrying out the amenity program for VIPs and loyalty programs Proactively outreach to upcoming VIP guests and coordinate their stay as a concierge Audit incoming reservations and flag a VIP accordingly Communicate VIP arrivals with all departments and coordinate key components to ensure guest satisfaction Answer phones and assist with lobby greeting as directed by your supervisor Assist with guest recovery efforts Be creative and think outside the box to create memorable experiences for our guests. Work well on a team or independently while being accountable for work performed. Take, record and relay messages accurately, completely and legibly. Enthusiastically describe details of food dishes and beverages available in all F&B outlets. Complete all items on the shift checklist. Adhere to security procedures to ensure our guest's safety. Be a team player! Highly organized, anticipating needs and over delivering wherever possible. Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted! What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place High school or equivalent education required. Bachelors Degree preferred Ability to compute accurate mathematical calculations. Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone. Proficient MS Word, Excel, and PowerPoint Current, legal and unrestricted ability to work in The United States. Ability to work on nights, weekends and holidays
Mar 19, 2024
Full time
Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests. Your mission: Should you choose to accept it We want someone who thinks outside the box. Our Belief Statement starts with "We love what we do and what we do is important." Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We will listen, record and maintain continuous communication with all departments to monitor completion of all guest requests. All incoming calls will be answered warmly, efficiently and thoroughly so that each guest hangs up the phone feeling better. The Nitty-Gritty: What exactly you will be doing In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Maintain the Virgin "Tone of Voice," culture & level of standards set forth by the management team. Maintain complete knowledge of the following at all times. Hotel features/services, hours of operation. All room types, numbers, layout, décor, appointments & location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities. Use excellent communication skills with guests and staff including verbal, written and body language. Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc). Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad). Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures. Adhere to the following cashiering procedures: Process allowances Make change for guests Post charges Settle Room accounts Run closing reports Count bank at end of shift Complete designated cashier reports Drop Receipts Secure Bank Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies. Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Communicate timely and in a responsive manner via digital device. Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay. Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service. Deliver VIP arrival amenities and assist with room inspections for VIP arrivals Assist in carrying out the amenity program for VIPs and loyalty programs Proactively outreach to upcoming VIP guests and coordinate their stay as a concierge Audit incoming reservations and flag a VIP accordingly Communicate VIP arrivals with all departments and coordinate key components to ensure guest satisfaction Answer phones and assist with lobby greeting as directed by your supervisor Assist with guest recovery efforts Be creative and think outside the box to create memorable experiences for our guests. Work well on a team or independently while being accountable for work performed. Take, record and relay messages accurately, completely and legibly. Enthusiastically describe details of food dishes and beverages available in all F&B outlets. Complete all items on the shift checklist. Adhere to security procedures to ensure our guest's safety. Be a team player! Highly organized, anticipating needs and over delivering wherever possible. Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted! What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place High school or equivalent education required. Bachelors Degree preferred Ability to compute accurate mathematical calculations. Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone. Proficient MS Word, Excel, and PowerPoint Current, legal and unrestricted ability to work in The United States. Ability to work on nights, weekends and holidays
Company Description Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i. Job Description For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Orchid offers a wide selection of luxurious Spa experiences. As a Nail Technician, your expertise and interpersonal skills will shine through - and you will take pride in knowing that your talent helps our guests feel their very best! What is in it for you: benefit available for fulltime or part time employees while being a part of the Fairmont Orchid 'ohana Preferred provider medical/drug/vision benefits starting at $16.98 for employees We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your 'ohana! We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program Don't just live in the moment - own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls Complimentary meals in our employee dining facility What you will be doing: Consistently offer professional, friendly and engaging service Perform nail services including manicures, pedicures, polish changes, shellac, sculptured nails and paraffin treatments for hands Maintain the inventory of supplies necessary to perform appointed services Maintain all implements for performing manicures including files, clippers, and cuticle cutters in a clean and hygienic manner Proactively educate guests about nail care as requested and include making personal recommendations Prepare charge slips for services rendered and retail items sold Maintain the work area in peak sanitary condition at all times and report any equipment deficiencies Follow departmental policies and procedures Follow all safety and sanitation policies Other duties as assigned Qualifications Previous experience as a Nail Technician Certification as a Nail Technician or equivalent required CPR and First Aid certification an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Adhere to Fairmont Orchid Grooming Guidelines. Additional Information Direct service providers such as Nail Technicians are entitled to earn "commissions." Nail Technician's are eligible to receive up to 34% "commissions" of the price paid and received by the Hotel for the service performed by the provider. Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo!
Mar 11, 2024
Full time
Company Description Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i. Job Description For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Orchid offers a wide selection of luxurious Spa experiences. As a Nail Technician, your expertise and interpersonal skills will shine through - and you will take pride in knowing that your talent helps our guests feel their very best! What is in it for you: benefit available for fulltime or part time employees while being a part of the Fairmont Orchid 'ohana Preferred provider medical/drug/vision benefits starting at $16.98 for employees We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your 'ohana! We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program Don't just live in the moment - own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls Complimentary meals in our employee dining facility What you will be doing: Consistently offer professional, friendly and engaging service Perform nail services including manicures, pedicures, polish changes, shellac, sculptured nails and paraffin treatments for hands Maintain the inventory of supplies necessary to perform appointed services Maintain all implements for performing manicures including files, clippers, and cuticle cutters in a clean and hygienic manner Proactively educate guests about nail care as requested and include making personal recommendations Prepare charge slips for services rendered and retail items sold Maintain the work area in peak sanitary condition at all times and report any equipment deficiencies Follow departmental policies and procedures Follow all safety and sanitation policies Other duties as assigned Qualifications Previous experience as a Nail Technician Certification as a Nail Technician or equivalent required CPR and First Aid certification an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Adhere to Fairmont Orchid Grooming Guidelines. Additional Information Direct service providers such as Nail Technicians are entitled to earn "commissions." Nail Technician's are eligible to receive up to 34% "commissions" of the price paid and received by the Hotel for the service performed by the provider. Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo!
Company Description Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i. Job Description For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Orchid offers a wide selection of luxurious Spa experiences. As a Nail Technician, your expertise and interpersonal skills will shine through - and you will take pride in knowing that your talent helps our guests feel their very best! What is in it for you: benefit available for fulltime or part time employees while being a part of the Fairmont Orchid 'ohana Preferred provider medical/drug/vision benefits starting at $16.98 for employees We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your 'ohana! We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program Don't just live in the moment - own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls Complimentary meals in our employee dining facility What you will be doing: Consistently offer professional, friendly and engaging service Perform nail services including manicures, pedicures, polish changes, shellac, sculptured nails and paraffin treatments for hands Maintain the inventory of supplies necessary to perform appointed services Maintain all implements for performing manicures including files, clippers, and cuticle cutters in a clean and hygienic manner Proactively educate guests about nail care as requested and include making personal recommendations Prepare charge slips for services rendered and retail items sold Maintain the work area in peak sanitary condition at all times and report any equipment deficiencies Follow departmental policies and procedures Follow all safety and sanitation policies Other duties as assigned Qualifications Previous experience as a Nail Technician Certification as a Nail Technician or equivalent required CPR and First Aid certification an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Adhere to Fairmont Orchid Grooming Guidelines. Additional Information Direct service providers such as Nail Technicians are entitled to earn "commissions." Nail Technician's are eligible to receive up to 34% "commissions" of the price paid and received by the Hotel for the service performed by the provider. Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo!
Mar 10, 2024
Full time
Company Description Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i. Job Description For guests seeking rejuvenation, inspiration and personalized attention, Fairmont Orchid offers a wide selection of luxurious Spa experiences. As a Nail Technician, your expertise and interpersonal skills will shine through - and you will take pride in knowing that your talent helps our guests feel their very best! What is in it for you: benefit available for fulltime or part time employees while being a part of the Fairmont Orchid 'ohana Preferred provider medical/drug/vision benefits starting at $16.98 for employees We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your 'ohana! We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program Don't just live in the moment - own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls Complimentary meals in our employee dining facility What you will be doing: Consistently offer professional, friendly and engaging service Perform nail services including manicures, pedicures, polish changes, shellac, sculptured nails and paraffin treatments for hands Maintain the inventory of supplies necessary to perform appointed services Maintain all implements for performing manicures including files, clippers, and cuticle cutters in a clean and hygienic manner Proactively educate guests about nail care as requested and include making personal recommendations Prepare charge slips for services rendered and retail items sold Maintain the work area in peak sanitary condition at all times and report any equipment deficiencies Follow departmental policies and procedures Follow all safety and sanitation policies Other duties as assigned Qualifications Previous experience as a Nail Technician Certification as a Nail Technician or equivalent required CPR and First Aid certification an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Adhere to Fairmont Orchid Grooming Guidelines. Additional Information Direct service providers such as Nail Technicians are entitled to earn "commissions." Nail Technician's are eligible to receive up to 34% "commissions" of the price paid and received by the Hotel for the service performed by the provider. Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo!