Operations Manager

  • Residence Inn Capitol
  • Washington, DC, USA
  • Sep 09, 2021
Full time General Managers and Management Executives

Job Description

POSITION SUMMARY

Oversees the operations of the hotel, particularly the Front Desk and Housekeeping departments, with a
self-directed, proactive approach. Emphasis is on ensuring outstanding guest service, employee engagement, as well as
bottom line results.

ESSENTIAL SKILLS AND EXPERIENCE

  • -Previous hotel supervisory experience.
    -Ability to communicate clearly and respond promptly.
    -Ability to maintain a calm demeanor in a fast paced environment.
    -Ability to handle any emergency.


The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications do not express absolute employment or promotional standards. They are general guidelines that should be considered along with the job related selection or promotional criteria.

POSITION RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

  • -Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those
    contained in the employee handbook. Maintain all hotel and brand standards by direct supervision of Front Desk and
    the Food & Beverage outlet.
    -Varied work hours required, including weekends and holidays
    -Train, mentor, motivate and empower employees to improve morale and performance.
    -Assist the General Manager in resolving guest complaints
    -Provide regular performance feedback to employees through both formal appraisals and informal methods. Discipline employees fairly and effectively.
    -Develop strategies to improve the business and team performance
    -Adhere to all work rules, procedures and policies established by the hotel, including but not limited to, those
    contained in the handbook
    -Assist the General Manager with any project assigned
    -Meet with all department heads/managers to ensure departments run smoothly and efficiently